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Napleton's River Oaks Honda
Lansing, IL
1,189 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,189 reviews
March 23, 2019
JefferyP was amazing My husband was denied for everything at a place before this. Right after that we came here and Jeff did what we thought was the impossible. My husband My husband was denied for everything at a place before this. Right after that we came here and Jeff did what we thought was the impossible. My husband left the lot in a brand new 2018 Nissan...AMAZING. Thank you Jeffery P. for all your help. Will definitely refer more people to you. More
by Minnie
Employees Worked With
March 18, 2019
Great Buying Experience From the first contact by phone until I drove away in my new CR-V, my contact with Napleton RiverOaks Honda was awesome. The sales manager Dionte' mad From the first contact by phone until I drove away in my new CR-V, my contact with Napleton RiverOaks Honda was awesome. The sales manager Dionte' made me feel like a valued potential customer and let me know what documents I needed to bring with me. My sales person was Jeffrey Parham. He made me feel at ease about my financial situation and assured me he would work with me if I would work with him. Even though I wasn't looking for a new car at first, I mentioned that I liked the CR-V. He showed me a new 2018 that was well equipped. He and the finance manager put together a deal I could afford. They got me out of my car I had outgrown and put me into a vehicle that more fit my needs. The whole experience was so different to how I was treated by the dealer I bought my trade in car from. I will recommend River Oaks Honda to any of my friends looking to buy a car. I give this team 5 stars because of the total commitment I felt from everyone I came into contact with. More
by Stevie9021
March 04, 2019
Shout out to Murod! Murod was such a great help at helping me pick out my new Pilot for my family! He was so pleasant and patient with me such a great guy! If you are loo Murod was such a great help at helping me pick out my new Pilot for my family! He was so pleasant and patient with me such a great guy! If you are looking for a great sales person who will help you get into what you want and need go to Murod!! More
by Jose
Employees Worked With
March 04, 2019
Recommended! I was attended by such a nice gentleman. Murod made sure I felt comfortable and answered all my questions in a kindly manner. I am so happy with my ne I was attended by such a nice gentleman. Murod made sure I felt comfortable and answered all my questions in a kindly manner. I am so happy with my new Honda Accord I made the right decision thanks to him. I will definitely come to river oaks Honda for my next vehicle. More
by Silvia
Employees Worked With
February 28, 2019
Happy New Car Owner Thanks to Jeffery (JP), Ryan, and Larry! You made buying my new vehicle incredibly easy and efficient. The entire process was incredibly professiona Thanks to Jeffery (JP), Ryan, and Larry! You made buying my new vehicle incredibly easy and efficient. The entire process was incredibly professional and quick. More
by Happy New Owner
February 20, 2019
Happy! Best customer service hands down. Will never service my vehicle elsewhere. Thanks River oaks Honda! And if your in need if a vehicle ask for Oliver M Best customer service hands down. Will never service my vehicle elsewhere. Thanks River oaks Honda! And if your in need if a vehicle ask for Oliver M. More
by Steven D
Employees Worked With
February 18, 2019
my crv I had a great experience with jp & ty an this was my second time buying from Napleton Honda.I would refer my family and friends. I had a great experience with jp & ty an this was my second time buying from Napleton Honda.I would refer my family and friends. More
by crv
February 14, 2019
Friendly On a cold winter Sunday in January, I drove past Napelton. A friend of mine wanted to test drive a car. So, walked through the from door and realized On a cold winter Sunday in January, I drove past Napelton. A friend of mine wanted to test drive a car. So, walked through the from door and realized the place was closed! We called the next day and came in for a test drive. Then I found something I really liked. It felt like me. The staff did everything the could to make sure that I was satisfied with my purchase! More
by Stormborn
February 12, 2019
Car sales Dealer salesman was great JP took care of me and my wife. I recommend this dealership to my friends. Clean professional and courteous. Great job. Dealer salesman was great JP took care of me and my wife. I recommend this dealership to my friends. Clean professional and courteous. Great job. More
by Primogarcia67
February 11, 2019
I love my Honda I was in search of a 2 door car and went to 2 dealers before coming here. I looked at SUV’s and 4 doors and finally saw the car I was looking for. I was in search of a 2 door car and went to 2 dealers before coming here. I looked at SUV’s and 4 doors and finally saw the car I was looking for. My experience with the salesperson and dealership was very good. I have already recommended them to a couple people. More
by Ms Harriet
Employees Worked With
