Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's River Oaks Honda
Lansing, IL
1,189 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,189 reviews
June 22, 2019
Pleasant and helpful I usually would prefer to go to the dentist instead of car shopping but my experience at this dealership has changed my mind. Everyone was a pleasure I usually would prefer to go to the dentist instead of car shopping but my experience at this dealership has changed my mind. Everyone was a pleasure to deal with, especially J.P. This is my first Honda purchase. I'm confident it won't be my last. More
by Rmichael1!
June 19, 2019
9th and 10th purchase Purchased our 9th and 10th vehicle from Napelton and JP. Wonderful dealer. Best salesman. I drove 68 miles again just to purchase from JP. There i Purchased our 9th and 10th vehicle from Napelton and JP. Wonderful dealer. Best salesman. I drove 68 miles again just to purchase from JP. There is a Honda dealer 3 minutes from me but I prefer to do business there. Awesome More
by Gcamisa
Employees Worked With
June 18, 2019
Fantastic experience Jeffery Parham Everyone was extremely helpful, especially JP. I would highly recommend him and the dealership to my friends. I also think the price was good. Thanks Everyone was extremely helpful, especially JP. I would highly recommend him and the dealership to my friends. I also think the price was good. Thanks to all. More
by Music girl
June 01, 2019
thanks earnest Wow. This is a VERY VERY VERY VERY great place to come and buy a car. I love everything about it. Truly Amazing. I dealt with Earnest & i recommend as Wow. This is a VERY VERY VERY VERY great place to come and buy a car. I love everything about it. Truly Amazing. I dealt with Earnest & i recommend asking for Earnest also if you come to this dealership. More
by KimJ
Employees Worked With
May 31, 2019
Terrible, Horrible, and Totally Unacceptable Experience!!! I received an "Exclusive" offer but once they added in all their fees, the cost of the vehicle was more than the sticker price. I believe this is call I received an "Exclusive" offer but once they added in all their fees, the cost of the vehicle was more than the sticker price. I believe this is called Bait and Switch. But I am not the one and I will be reporting your unethical business practices too. More
by Your Loss
Employees Worked With
Other Employees :
Monica ??, Michael Curtis, Ahmad Ali
May 31, 2019
thank you this is a very well established dealership. if you visit ask for Michael Johnson. He is one of the best there and will assist you very well. this is a very well established dealership. if you visit ask for Michael Johnson. He is one of the best there and will assist you very well. More
by MaxK
Employees Worked With
May 31, 2019
5 Stars the best of the best go & see Michael Johnson. He will literally assist you in finding whatever car fits your wants and needs. Go to this exact dealer the best of the best go & see Michael Johnson. He will literally assist you in finding whatever car fits your wants and needs. Go to this exact dealership and ask for MICHAEL JOHNSON. More
by SantaK
Employees Worked With
May 31, 2019
would recommend really nice dealership. I love the quickness & the steadiness in the business. I would recommend though when visiting to assure getting what you’re lo really nice dealership. I love the quickness & the steadiness in the business. I would recommend though when visiting to assure getting what you’re looking for in a car the best person to speak with would be Michael Johnson. More
by LezK
Employees Worked With
May 29, 2019
Great Experience! In and out in 2.5 hours The entire experience was one that was made seamless by the friendly staff. As a first-time car buyer, I would highly recommend this dealership. Olive The entire experience was one that was made seamless by the friendly staff. As a first-time car buyer, I would highly recommend this dealership. Oliver Marin was very patient and very nice. Mohammad Suliman also went out of his way to explain things to me and my mother. I appreciate these two. Thank you! More
by knwankpa
May 28, 2019
Superb salesman; great customer treatment and care I pulled up to the dealership that my wife bought a used Civic at 3.5 years ago (River Oaks Honda) and her salesman, Jeffrey Parham, was standing outs I pulled up to the dealership that my wife bought a used Civic at 3.5 years ago (River Oaks Honda) and her salesman, Jeffrey Parham, was standing outside. He immediately recognized me and called me by name. Everything thereafter was great. I got the car I wanted at a good price. Larry Chambers the delivery manager was also excellent, Jeff and Larry did a fantastic job and I would recommend them to anyone for a quality experience in the purchase of a new car. It doesn't get any better than these guys! More
by ads
