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Napleton's River Oaks Honda
Lansing, IL
1,197 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,197 reviews
October 17, 2024
I bought a 2022 Genesis and it's been nothing but problems, the first thing was the car needed a complete brake so I had to take it back. Then they actually sold me the car without a spare tire and problems, the first thing was the car needed a complete brake so I had to take it back. Then they actually sold me the car without a spare tire and would not replace it as the previous owner took it.I had to buy the tire myself. I am so disappointed in the service managers as they never take your calls and then when you leave a message they will not return your calls. I would not recommend you buy a car from this dealership. But I will say this Blanco from the service dept was very good, kept me informed on when my car would be ready and did have it ready in 1 day. I just did not like the fact I had to buy a spare tire. More
by tommyg628
October 12, 2024
My sales person at River Oaks Honda was Ernest and he did a fabulous job of getting me into the car that I wanted at a price I could afford. Nice job. a fabulous job of getting me into the car that I wanted at a price I could afford. Nice job. More
by MWTUCKER22
October 08, 2024
JP and Yousef were amazing! If you are in the market for a Honda, please go see them. If you are in the market for a Honda, please go see them. More
by marieradtke
October 07, 2024
Jeff Parham is very nice and friendly. all my cars I have bought from this dealer is with him. he take care of all you will need when you buy a car and he is the one I’m always looking all my cars I have bought from this dealer is with him. he take care of all you will need when you buy a car and he is the one I’m always looking for, when ever you go to the dealer for service and he sees you he always go to speak with you. More
by Mariamorales
Employees Worked With
September 29, 2024
JP is a pleasure to work with. He got the truck in the color I wanted, with a good interest rate. It was delivered the same day. He got the truck in the color I wanted, with a good interest rate. It was delivered the same day. More
by Mz.Nikki
Employees Worked With
September 21, 2024
The dealership and salesman are the best! Transparent, fair, genuine, and professional. My go-to dealership. Transparent, fair, genuine, and professional. My go-to dealership. More
by dhtyler1
Employees Worked With
September 21, 2024
Ask for Jason! He does his very well. Im pretty picky and he made it his mission to get me the car that I wanted. 10/10 I definitely recommend! He does his very well. Im pretty picky and he made it his mission to get me the car that I wanted. 10/10 I definitely recommend! More
by destiny19c
Employees Worked With
September 20, 2024
Garbage dealership. Don’t buy the 2016 gmc Sierra 1500 I drove it for a couple weeks and it seemed to have transmission issues. Also has hail damage all over it. Don’t buy the 2016 gmc Sierra 1500 I drove it for a couple weeks and it seemed to have transmission issues. Also has hail damage all over it. More
by zakre01
September 16, 2024
Jeff Parham (JP) was truly a pleasure to work with from beginning to end! He made what could be such a long daunting process so easy & pleasant! He’s very patient, knowledgeable & a great listener even it’ beginning to end! He made what could be such a long daunting process so easy & pleasant! He’s very patient, knowledgeable & a great listener even it’s about a past service experience. JP definitely made purchasing a new car a great experience for me! … & I must add he’s quite comical! Two Thumbs Up JP!! Awesome Job this morning! In & Out and rolling in my new vehicle!! Beep Beep! More
by Ran’s Mom
September 05, 2024
Buying my daughter her first car was such a good experience thanks to the great staff! Jason was such a great help! Will definitely be back when it’s time to buy my son a car!! experience thanks to the great staff! Jason was such a great help! Will definitely be back when it’s time to buy my son a car!! More
by sandy
