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Napleton's River Oaks Honda

Lansing, IL

4.8
1,182 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
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17220 Torrence Ave

Lansing, IL

60438

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Showing 1,182 reviews

August 24, 2024

The dealership was very clean and the presentation of the vehicles were played out perfectly More

by ckyree10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2024 -

Napleton's River Oaks Honda responded

Hello, we're glad to hear our Staff took such great care of you, we hope we can continue to be of service to you down the road!

August 21, 2024

Jason helped me find the right car with everything I needed. Answered all my questions and made sure I felt comfortable with my purchase. Will definitely go back to him again. More

by jmrivera1126
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Jason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2024 -

Napleton's River Oaks Honda responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Until the next time we meet, take care!

August 15, 2024

Wonderful experience. Jason was knowledgeable, kind, and efficient. The buying process was streamlined and made easy to follow.. I would and will definitely recommend him More

by justprofessional1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Jason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Notter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2024 -

Napleton's River Oaks Honda responded

Hi, we're happy you found our staff to be so supportive during your experience here at Napleton River Oaks Honda. Until the next time we meet, take care!

August 13, 2024

Earnest and Jason provided exceptional service and assisted me with purchasing a SUV. This is my fourth purchase at River Oaks Honda and the fourth time Earnest has assisted me. Jason was extremely pa More

by Shebad
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Earnest Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Jason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Napleton's River Oaks Honda responded

Hi Shebad, thank you for your feedback. We're thrilled you found Earnest and Jason knowledgeable and the whole experience pleasant and easy. We are always more than happy to assist you if anything else comes up. Take care!

August 10, 2024

Jules was great, got me into a beautiful crv! Highly recommend him on your car buying needs! More

by Paris Vinson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jules Daughtry
Aug 12, 2024 -

Napleton's River Oaks Honda responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Thanks for the recommendation, and have an amazing day!

August 09, 2024

Jason was very helpful with the purchase of our ‘new to us’ Honda Odyssey. He answered all of our questions, came in early because we are from out of state and made it a smooth purchase. More

by bbrenner
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Jason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2024 -

Napleton's River Oaks Honda responded

Hi, thank you for your support! We're happy we could help. We are always more than happy to assist you if anything else comes up. Take care!

August 07, 2024

when I arrived to Napleton River oaks Honda Jeff the salesman did an awesome job he made me feel very welcomed he made the process as easy as possible let me test drive the vehicle and now I’m driving h More

by Dre
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Napleton's River Oaks Honda responded

Hello Dre, we're glad to hear you found our staff to be so informative and helpful. We are always more than happy to assist you if anything else comes up. Take care!

August 07, 2024

Dealership was neat and very friendly. It was an amazing experience. Service was super excellent. More

by Frank
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Jason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Napleton's River Oaks Honda responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

August 01, 2024

Jeffery L Parham (JP) is an excellent car salesman. I have worked with JP 5 times. He was very helpful as always. I wouldn't want to work with anyone else if possible. More

by richstephensiii
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Napleton's River Oaks Honda responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We are always more than happy to assist you if anything else comes up. Take care!

July 30, 2024

Mike W. from sales was absolutely amazing as soon as my fiance got out of the car he greeted us and welcomed us in. At first glance you might think this kid More

by ricoblakely
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael W, ELi
Jul 31, 2024 -

Napleton's River Oaks Honda responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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