Napleton's River Oaks Honda

Purchased a new car Everyone in this dealer is simply amazing. My salesman, Mr. JP, was awesome. Thanks to Mr. JP and the rest of the Napleton Honda staff for outstanding Everyone in this dealer is simply amazing. My salesman, Mr. JP, was awesome. Thanks to Mr. JP and the rest of the Napleton Honda staff for outstanding service! More

This dealership is a joke. Stay away. Here is my experience. I called the day prior to setup an appointment to check out a used Honda HR-V. I wasn't sure what time I would be arriving the next day so I was I called the day prior to setup an appointment to check out a used Honda HR-V. I wasn't sure what time I would be arriving the next day so I was told to call an hour ahead to give them time to get the car ready for me. I was driving from the northside of Chicago, an hour drive to get there. Just before leaving, I called to let them know, and I was told the car would be in front ready for me to look at and test drive. I was told to ask for Pria. I arrived an hour later and asked for Pria. Pria looked confused, did not greet me or introduce herself, no handshake. I was told to wait while they got the car.(RED FLAG NUMBER 1) The car was not out front ready for me as I was told it would be. 15 minutes later Pria and Anthony tell me they can’t find the car I drove an hour to look at and asked me if I would like to look at a NEW HR-V. (RED FLAG NUMBER 2) By now I’m thinking is this the old “bait and switch”? I told them no I’d like to look at the car I drove here for. They go look for the car again. 15 minutes later…”We found the car but it won’t start so we have to jump it. It’s been sitting in the lot for a month so a jump should get it started” (RED FLAG NUMBER 3) 15 minutes later “The car needs a new battery and you’ll have to wait another 30 minutes” (RED FLAG NUMBER 4). So by now I’ve been there just under an hour. The car that was supposed to by ready and waiting for me needs a new battery, and no one has said anything close to an apology. I wait the 30 minutes for them to replace the battery I’m now pushing an hour and 30 minutes at this JOKE of a dealership. Anthony has now taken over my “sale” we walk outside to finally look at the car. I see a CRACKED WINDSHIELD.(RED FLAG NUMBER 5) Anothony tells me “Oh I didn’t even notice that, we can fix that for you another day if you do buy the car and want to come back” Driving with a cracked windshield is illegal.(RED FLAG NUMBER 6) We get in the car and Anthony tells me it has Apple Carplay. I know this model and trim does not have apple car play so I ask him to get a apple charger so I can see it work. He gets the charger there’s no apple carplay. (RED FLAG NUMBER 7) I then notice the sun visor on the drivers side is broken and won’t shut properly. We test drive the car. Everything appears to run fine. By now I’m asking Anthony what does a Certified pre-owned car even mean. This car needed a new battery and a new windshield what else is wrong with it? He tells me oh it just means it’s safe to drive. Like a cracked windshield is safe to drive…. After the test drive I let him know I’m getting close to being late for work at this point. As we start heading in I notice the keys have a remote start button, and remote trunk open button. I didn’t expect this because neither features had been listed on the details online. I ask him if the car did in fact have these features and he said yes they do! Great I’m going to see if they work. Instead of waiting outside with me to see if they work, he heads inside….I try the both buttons and neither works. I head inside and tell him. I’m then told “That because we put in a new battery the car needs time to “re-calobrate” and that could take a couple of hours”(RED FLAG NUMBER 8) I tell him I want all these issues fixed if I’m going to buy this car. I’m told no problem. By now I’m going to be late for work if I don’t leave so I tell him I need to go. He gets a manager. They tell me it will all be taken care of and I have nothing to worry about I’m in good hands. Expect a call tomorrow. The next day I don’t hear from Anthony, so I call. I’m told there are people ahead of me getting their cars fixed so it will take more time. OK. I wait. A week goes by. The car is now listed as SOLD on carguru. I call. “Anthonys not here but we will call his cell and let him know right away you are trying to get ahold of him. Nothing. No call back. It’s now been over a week and this JOKE of a car dealership has completely wasted my time. More

2nd time here. They were very patient with us. Worked with our budget. I feel lucky that I was able to upgrade my car. So pleased with the outcome. Would definently recommend!! with our budget. I feel lucky that I was able to upgrade my car. So pleased with the outcome. Would definently recommend!! More

Jeffery Parham is a Porfessonal Sales Consulatant Mr. Jeffery Parham, a great Sales Consultant who care about his customers and go the extra mile to make sure they are satisfied with their purchase an Mr. Jeffery Parham, a great Sales Consultant who care about his customers and go the extra mile to make sure they are satisfied with their purchase and understand the working of the automobile. I would recommend Mr. Parham to all of my friends and anyone who will listen.. Mariah Williams-Hill More

Sales review I was very satisfied with Michael’s customer service & energy with getting me a new car. He provided the right car for me! I would highly recommend th I was very satisfied with Michael’s customer service & energy with getting me a new car. He provided the right car for me! I would highly recommend this dealership. More

Excellent Professional Knowledgeable Jeff Parham was professional and knowledgeable he answered all my questions and listened to my needs and worked with me to get a great deal thank you Jeff Parham was professional and knowledgeable he answered all my questions and listened to my needs and worked with me to get a great deal thank you so much More

My experience at river oaks honda Jp was good getting me a good deal on a new honda crv. And everybody who work a river oaks honda was so nice to me. Jp was good getting me a good deal on a new honda crv. And everybody who work a river oaks honda was so nice to me. More

Jeffery Parham Thanks Jeffery Parham for the professionalism you shown and knowing of the cars. I’m enjoying my new Honda. Thanks again AlvinSimon. I will recommend Thanks Jeffery Parham for the professionalism you shown and knowing of the cars. I’m enjoying my new Honda. Thanks again AlvinSimon. I will recommend you to others More

Jeff Parham is EXCELLENT! Jeff Parham is the best! I have purchased and leased many many vehicles over the years & I highly recommend JP! He is friendly, knowledgeable and a co Jeff Parham is the best! I have purchased and leased many many vehicles over the years & I highly recommend JP! He is friendly, knowledgeable and a consummate professional! River Oaks Honda knows how to pick 'em! They have a top notch pro on their team! Thanks, JP for all your help & patience! More

Marcheta White ,Jeffery Parham was very excellent and Marcheta White , Jeffery Parham was very excellent and was patient and very professional He did not take long and made sure everything was ok. Grea Marcheta White , Jeffery Parham was very excellent and was patient and very professional He did not take long and made sure everything was ok. Great More