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Napleton's River Oaks Honda
Lansing, IL
1,189 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,189 reviews
January 23, 2020
Best Dealer ever I came in today not sure how this process was and what it took, I had spoken to Melinda, several times and I asked for someone that was a honest perso I came in today not sure how this process was and what it took, I had spoken to Melinda, several times and I asked for someone that was a honest person, she sent me to Jermaine, better know as Shack...He is truly a gentle giant, was informative, polite knew what he was talking about and what I needed to close.......needless to say I driving out of her in my dream car, I wanted from the beginning...So thank you Shack and may God continue to bless you,......keep up great work, I will recommend you to every one I know in the market for a good deal.......................................... More
by teaqua2593
Employees Worked With
Shack
January 21, 2020
Came in to the dealership looking for my daughter her first car and Jermaine Shackelford introduced himself he was kind friendly non-aggressive just an all-around nice sales person he even offered to bu first car and Jermaine Shackelford introduced himself he was kind friendly non-aggressive just an all-around nice sales person he even offered to buy us lunch because I kept saying I don’t have patients to buying a car. He showed us several vehicles that she was interested in and finally we agreed on a vehicle that works for her. I recommend him to anyone who is looking for a vehicle and is looking for a great lifelong sales person I will be happy to send him friends coworkers and family To purchase their next vehicle More
by Melikasmith21
Employees Worked With
Jermaine Shackelford
January 20, 2020
My salesman was Jermaine Shackelford. He was Amazing! He was very knowledgeable, very patient and very helpful. Buying a vehicle is always a long process, but he made it pleasant for my husband and I. I Abs was very knowledgeable, very patient and very helpful. Buying a vehicle is always a long process, but he made it pleasant for my husband and I. I Absolutely Love My New Car! Thanks Shack! More
by Happy
Employees Worked With
Jermaine Shackelford
January 18, 2020
Amazing Shack is a great salesman. I love the way he perform customer service. I will definitely recommend this location for someone to come do business with Shack is a great salesman. I love the way he perform customer service. I will definitely recommend this location for someone to come do business with him. Due to the fact that he is the best with his service. Thank you shack. keep up the great work. More
by teaqua2593
Employees Worked With
Shack
December 18, 2019
Car buying Experience I dealt with JP the salesman, Joseph the sales manager, and John who works in finances. What an amazing dealer this place is. Joseph was very aggressi I dealt with JP the salesman, Joseph the sales manager, and John who works in finances. What an amazing dealer this place is. Joseph was very aggressive with their pricing and really worked with me to get me to a place where I was comfortable paying for the car, John was super helpful explaining everything about the financial process and all the add ons that they offer, and JP was hands down one of the finest car salesman I have ever dealt with. He was funny, respectful, not pushy, and incredibly helpful. I would highly recommend getting a car from this Honda dealership and will most likely go back to this Honda when I am ready to get a new car again. Fantastic staff there, top notch vehicles, and amazing quality all around with their service and inventory. More
by Colton Ebbens
Employees Worked With
Other Employees :
Joseph, Sales Manager. John, Finance
December 11, 2019
I came to this dealership just to browse the vehicles was debating on upgrading my current car. Ran into a gentleman named Anthony he was amazing, extremely patient with me and my thousand questions. Was ver debating on upgrading my current car. Ran into a gentleman named Anthony he was amazing, extremely patient with me and my thousand questions. Was very informative about the cars on the lot and seemed more then happy to help me with my financing options. Needless to say I was impressed with the service the company provided would recommend buying a car from Napletons and I highly recommend asking for Anthony. Thank you for all your hard work and patience! More
by aramsey
Employees Worked With
Anthony Taylor
December 02, 2019
He was nice and polite and met all my needs and I will recommend him to other people I reply again I was very please with my salesman recommend him to other people I reply again I was very please with my salesman More
by dusey52
November 30, 2019
Had an excellent experience here. Quick and incredibly professional. You won't sit there all day negotiating every line item on the quote and they seem to truly care about the car buying experience. When professional. You won't sit there all day negotiating every line item on the quote and they seem to truly care about the car buying experience. When you go ask for Jeffery Parham! More
by jnnfrconner
Employees Worked With
