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Napleton's River Oaks Honda
Lansing, IL
1,196 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,196 reviews
March 03, 2020
JP restored my faith in Honda JP was the epitome of service. Two years ago I had a very bad experience at this dealership and vowed never to return or buy another Honda. JP liste JP was the epitome of service. Two years ago I had a very bad experience at this dealership and vowed never to return or buy another Honda. JP listened to what I wanted and went the extra mile to deliver. He communicated with me every step of the way (I took a couple of weeks to close the deal) and advocated for me. I felt as though my business was valued and that he wanted to see a satisfied customer. The management should know the quality employee that they have in JP. More
by Dani
Employees Worked With
February 01, 2020
I came in and was greeted by Jermaine shackelford he was very nice and helpful. Knowledgeable of the cars I wanted a pilot but I have to talk it over with my husband. I will be back soon thank you Jermaine very nice and helpful. Knowledgeable of the cars I wanted a pilot but I have to talk it over with my husband. I will be back soon thank you Jermaine for your help. More
by Shandra
Employees Worked With
Jermaine shackelford
February 01, 2020
Shaq (I believe that’s how you spell his name) was excellent! I never felt like I was at a dealership because he was so personable with us. Very knowledgeable about cars! Thank you! Everyone was great excellent! I never felt like I was at a dealership because he was so personable with us. Very knowledgeable about cars! Thank you! Everyone was great! More
by Myaa830
Employees Worked With
Jermaine Shackelford
February 01, 2020
Shaq (I believe that’s how you spell his name) was excellent! I never felt like I was at a dealership because he was so personable with us. Very knowledgeable about cars! Thank you! Everyone was great excellent! I never felt like I was at a dealership because he was so personable with us. Very knowledgeable about cars! Thank you! Everyone was great! More
by Miss230
Employees Worked With
Jermaine Shackelford
January 31, 2020
My husband and I were blessed to work with an awesome and incredible salesman Jermaine Shackelford. We purchased a Pacifica Van. Keep doing incredible things!! incredible salesman Jermaine Shackelford. We purchased a Pacifica Van. Keep doing incredible things!! More
by Jac
Employees Worked With
Jermaine Shackelford
January 30, 2020
Very happy with Jermaine and Mr. Smith for the fantastic deal. Both were very professional and worked with us to get the outcome that we got. Would definitely recommend this dealership and be sure to ask fo deal. Both were very professional and worked with us to get the outcome that we got. Would definitely recommend this dealership and be sure to ask for Jermaine Shackleford. More
by reelbmw@yahoo.com
January 25, 2020
Shack was very helpful, understanding and patient. He made sure he worked with us and understood our needs. Very kind gentleman! We really appreciate him. made sure he worked with us and understood our needs. Very kind gentleman! We really appreciate him. More
by Tysonkh23
Employees Worked With
Shack
January 23, 2020
Best Dealer ever I came in today not sure how this process was and what it took, I had spoken to Melinda, several times and I asked for someone that was a honest perso I came in today not sure how this process was and what it took, I had spoken to Melinda, several times and I asked for someone that was a honest person, she sent me to Jermaine, better know as Shack...He is truly a gentle giant, was informative, polite knew what he was talking about and what I needed to close.......needless to say I driving out of her in my dream car, I wanted from the beginning...So thank you Shack and may God continue to bless you,......keep up great work, I will recommend you to every one I know in the market for a good deal.......................................... More
by teaqua2593
Employees Worked With
Shack
January 21, 2020
Came in to the dealership looking for my daughter her first car and Jermaine Shackelford introduced himself he was kind friendly non-aggressive just an all-around nice sales person he even offered to bu first car and Jermaine Shackelford introduced himself he was kind friendly non-aggressive just an all-around nice sales person he even offered to buy us lunch because I kept saying I don’t have patients to buying a car. He showed us several vehicles that she was interested in and finally we agreed on a vehicle that works for her. I recommend him to anyone who is looking for a vehicle and is looking for a great lifelong sales person I will be happy to send him friends coworkers and family To purchase their next vehicle More
by Melikasmith21
Employees Worked With
Jermaine Shackelford
January 20, 2020
My salesman was Jermaine Shackelford. He was Amazing! He was very knowledgeable, very patient and very helpful. Buying a vehicle is always a long process, but he made it pleasant for my husband and I. I Abs was very knowledgeable, very patient and very helpful. Buying a vehicle is always a long process, but he made it pleasant for my husband and I. I Absolutely Love My New Car! Thanks Shack! More
by Happy
Employees Worked With
Jermaine Shackelford
