Napleton's River Oaks Honda

Deceiving, dishonest, buyer beware I received an online quote. Spoke with Bernadette, who handles their online stuff. She was great. Then I was handed off to Alex. We spoke about the o I received an online quote. Spoke with Bernadette, who handles their online stuff. She was great. Then I was handed off to Alex. We spoke about the online price being what I would pay. I had a trade. He gave me a preliminary number. Then I was handed over to Victor, who tried to sell me $1500 in “extras” that I didn’t want. He then told me he would need to talk with Mike. Mike calls and is unaware of anything said to me up to this point. He then gives me an out the door price $4000 more than I was quoted before. I asked him to help me understand where he got that number. He couldn’t. He said he was going to call me right back. Never heard back. I texted, called, but nothing. I actually wanted to buy a car! I was told these guys were sneaky. They were right. More

Friendly and Best Price in Midwest Area !!! We were looking to buy a new Honda CRV EXL and checking the price quote using the true car. We got a competitive quote from the Internet Sales Team (K We were looking to buy a new Honda CRV EXL and checking the price quote using the true car. We got a competitive quote from the Internet Sales Team (Kiara Santiago). We had excellent customer service from the sales associate Victor Hendrick. He was very friendly. polite and answered all the questions. He also explained to us the features of the car without even asking him. He was always checking us if we need any other information or explanation on the car. We liked working with him as he was straight on to the point and no xx. Joe (Joseph Jamilkowski) is the General Manager of the showroom who made sure we get the deal that we want and worked very quickly to get things done. I would say without the intervention of Joe, we might not have completed the deal and drive the car home. Joe extended his support in giving his cellphone number to handle it via text as we had to come the next day to take the car home delivery because of the delay caused by my bank. Aaron Weldy from Finance gave an excellent finance deal to us and he beat the price of what bank was offering. We immediately went this Aaron`s service of using the finance from Honda itself. I want to thank Victor, Joe, Aaron for providing excellent service and bringing us to the Honda family. I would recommend Napleton River Oaks as your first stop point before you try with other dealerships. We drove 60 miles from Aurora to Lansing and never felt bad about that. It's worth the drive and they save you a lot of money and give a better experience. More

Salesperson I received excellent customer service from Jeffery. I would highly recommend him to any future buyers. I hope he is still there when I return to pur I received excellent customer service from Jeffery. I would highly recommend him to any future buyers. I hope he is still there when I return to purchase my next Honda. More

I received excellent customer service from Victor, he was very polite, and helpful. I would definitely recommend going to see him for a new car. very polite, and helpful. I would definitely recommend going to see him for a new car. More

Everyone was very friendly and professional, an awesome team. Would definitely recommend to my friends and family. Looking forward to doing business with them in the future. team. Would definitely recommend to my friends and family. Looking forward to doing business with them in the future. More

Excellent Customer Service and Amazing Deal!!! Victor, Victor, Victor (our sales agent) drove a hard bargain and wouldn't let me leave without the next car of my dreams. He was very patient, under Victor, Victor, Victor (our sales agent) drove a hard bargain and wouldn't let me leave without the next car of my dreams. He was very patient, understanding and great sales agent. Alex (General Sales Manager) and Victor were a great team in getting me the right deal and the right car that worked well for me and my family. I highly recommend doing business with these two and if not with Napleton's River Oaks Honda. You will not be disappointed. More

Call Me a Happy Camper This Dealership has been my home since 1999 when I turned in my Chevy. I have leased a total of (4) vehicles there. One of them was involved in a seri This Dealership has been my home since 1999 when I turned in my Chevy. I have leased a total of (4) vehicles there. One of them was involved in a serious and damaging accident and I thought I would have to total it, but Honda (my Mechanic, George saved the day and I drove it for several years more). I have had only one salesperson for the first three vehicles and was skeptical about interacting with a new sales person since Nina P. retired. But, I had nothing to fear, J.P. in sales made the entire experience user friendly and I left feeling as though I had know him all along. He is an experienced master at sales making what could be a difficult experience enjoyable and positive. Even when I presented with a problem afterward, he handled it masterfully. Thanks for everything J.P. And I was upset when my service person, Mike left, but was so relieved and happy to see him back. He has offered me valuable information and advice over the years. And, if my Mechanic, George, is off work for the day, I will reschedule; NOBODY knows cars like George and I trust him to the moon and back. He even comes out after examining my car and spends time explaining the problems to me/very personal service. And I LOVE my new CRV. More

Steve Finnerty was outstanding in helping me purchase my new car! 10/10 would recommend you go and see him yourself! Thanks again Papa Finn! new car! 10/10 would recommend you go and see him yourself! Thanks again Papa Finn! More