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Napleton's River Oaks Honda

Lansing, IL

4.9
1,189 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
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17220 Torrence Ave

Lansing, IL

60438

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Showing 1,189 reviews

March 21, 2020

Excellent Customer Service and Amazing Deal!!! Victor, Victor, Victor (our sales agent) drove a hard bargain and wouldn't let me leave without the next car of my dreams. He was very patient, under More

by Geri Briscoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Brixie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Klein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2020 -

Napleton's River Oaks Honda responded

Geri, we're glad to hear you found our staff to be so informative and helpful. It means so much to us to have earned your trust in our business! We hope you continue to choose us for all your automotive needs! Take care!

March 11, 2020

Call Me a Happy Camper This Dealership has been my home since 1999 when I turned in my Chevy. I have leased a total of (4) vehicles there. One of them was involved in a seri More

by antoinette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nina Perrin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jamikowki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doreen Mccarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2020 -

Napleton's River Oaks Honda responded

Hi there Antoinette, we greatly appreciate your kind review and high star rating! Our team is dedicated to providing you with the best automotive experience, so we are glad to hear you found that to be the case with George and J.P.! Please do not hesitate to reach out to us if there is ever anything else we can do for you. Congratulations on your new CRV, and safe travels!

March 10, 2020

Steve Finnerty was outstanding in helping me purchase my new car! 10/10 would recommend you go and see him yourself! Thanks again Papa Finn! More

by Another Happy Customer!
Recommend Dealer
Yes
Employees Worked With
Tommy Rafati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Finnerty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Ritchie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2020 -

Napleton's River Oaks Honda responded

As a team, we are extremely happy we were able to help you with your vehicle purchase. Thank you for being the best part of Napleton River Oaks Honda!

March 03, 2020

JP restored my faith in Honda JP was the epitome of service. Two years ago I had a very bad experience at this dealership and vowed never to return or buy another Honda. JP liste More

by Dani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2020 -

Napleton's River Oaks Honda responded

Thank you so much for sharing your recent experience with us, Dani! We work hard to provide each of our clients with the best automotive experience! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

February 01, 2020

I came in and was greeted by Jermaine shackelford he was very nice and helpful. Knowledgeable of the cars I wanted a pilot but I have to talk it over with my husband. I will be back soon thank you Jermaine More

by Shandra
Recommend Dealer
Yes
Employees Worked With
Jermaine shackelford
Feb 05, 2020 -

Napleton's River Oaks Honda responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Shandra. Thank you and we hope to see you again! Take care!

February 01, 2020

Shaq (I believe that’s how you spell his name) was excellent! I never felt like I was at a dealership because he was so personable with us. Very knowledgeable about cars! Thank you! Everyone was great More

by Myaa830
Recommend Dealer
Yes
Employees Worked With
Jermaine Shackelford
Feb 05, 2020 -

Napleton's River Oaks Honda responded

Myaa, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any further questions, please give us a call. We're always happy to help!

February 01, 2020

Shaq (I believe that’s how you spell his name) was excellent! I never felt like I was at a dealership because he was so personable with us. Very knowledgeable about cars! Thank you! Everyone was great More

by Miss230
Recommend Dealer
Yes
Employees Worked With
Jermaine Shackelford
Feb 05, 2020 -

Napleton's River Oaks Honda responded

Thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! Please let us know if you have any additional questions about services you received and thank you again for choosing Napleton River Oaks Honda!

January 31, 2020

My husband and I were blessed to work with an awesome and incredible salesman Jermaine Shackelford. We purchased a Pacifica Van. Keep doing incredible things!! More

by Jac
Recommend Dealer
Yes
Employees Worked With
Jermaine Shackelford
Feb 03, 2020 -

Napleton's River Oaks Honda responded

Jac, thanks for your great review, and for giving our dealership such a high star rating! Please don't hesitate to reach out if there's anything additional we can do for you. Take care.

January 30, 2020

Very happy with Jermaine and Mr. Smith for the fantastic deal. Both were very professional and worked with us to get the outcome that we got. Would definitely recommend this dealership and be sure to ask fo More

by reelbmw@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Mohammad Suliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jermaine Shackelford
Feb 03, 2020 -

Napleton's River Oaks Honda responded

Thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 25, 2020

Shack was very helpful, understanding and patient. He made sure he worked with us and understood our needs. Very kind gentleman! We really appreciate him. More

by Tysonkh23
Recommend Dealer
Yes
Employees Worked With
Shack
Jan 28, 2020 -

Napleton's River Oaks Honda responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional questions, we will be more than happy to assist you! Safe travels!

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