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Napleton's River Oaks Honda
Lansing, IL
1,196 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,196 reviews
June 29, 2020
Good experience, friendly and helpful personnel Bob and Good experience, friendly and helpful personnel Bob and Victor helped a lot with my deal For my next Honda, I’ll be going back to Napleton Good experience, friendly and helpful personnel Bob and Victor helped a lot with my deal For my next Honda, I’ll be going back to Napleton More
by Jorge Luis
June 27, 2020
Drove in from VA to pick up our grandkids and as we were about to head back, a sensor came on and prevented the van from driving. Napleton Honda got us in and out in one day without hassle. We made it back about to head back, a sensor came on and prevented the van from driving. Napleton Honda got us in and out in one day without hassle. We made it back without further incident. Thank you! More
by Tanya H
Employees Worked With
Service department
June 23, 2020
Courtney and Jesus were exceptional with the purchase of our 2016 Cadillac XTS. Thanks a lot!! If you are in the market go see Courtney and Jesus for a easy car buying experience. our 2016 Cadillac XTS. Thanks a lot!! If you are in the market go see Courtney and Jesus for a easy car buying experience. More
by Nate Foreman
Employees Worked With
Courtney Bell
June 22, 2020
Buyers beware! Do not shop here. We are from out of state. We saw a newly dropped price on a used Yukon. We called and expressed interest on Saturday and asked to work us up a deal. We were trading a c state. We saw a newly dropped price on a used Yukon. We called and expressed interest on Saturday and asked to work us up a deal. We were trading a car at that time. We waited 7 hours on Monday before getting a trade in price from Mike after calling them over 7 times throughout the day. We wanted to buy the Yukon obviously at their asking price. After receiving their offer on our trade, I declined and told them I would just take the Yukon at their listed price with no trade in. We would put 10k down and finance the rest. We got kickback over and over like they didn’t want us to buy. After more phone calls the used manager, Eddie, finally sent us a price breakdown. They were charging us for a $1700 Napleton Platinum experience and a $499 gps tracker. This being a terrible experience from the beginning was far from a platinum experience. It is an optional warranty per a finance guy with their company at another store. I won’t name him because he was the only helpful person we spoke with. We were trying to drive 10 hours and pay their asking price. We were told by this store that this was not optional and they were tacking it on because they were losing so much on the vehicle already after sitting there 131 days. The GM Alex said they would lose the deal over it if we didn’t want to pay for it. This is a sorry way of doing business and I recommend you go elsewhere. I would love for the owners to have been involved and seen how shady this deal was. This is false advertising and terrible customer service. I hope this message reaches someone who cares. I have text, emails, and voice calls documenting sale prices from the beginning with no mention of adding on over 2k worth of mandatory charges once it’s time to pay, therefore, this is not slander or falsely accusing anyone of anything. These are facts. I plan to post this on their page and anywhere else everyday so no one gets this type of treatment.. More
by micahorman
June 06, 2020
I wish I could give this dealership 0 stars. I inquired about a car they had online. I received an email saying they had it in stock. I called and set up an appointment to go see the car at 2:15pm that day about a car they had online. I received an email saying they had it in stock. I called and set up an appointment to go see the car at 2:15pm that day (I called at 12:58). I received a call at 1:10 to confirm that I was coming to look at the car. I drove 40 minutes out to the dealership, the car was not pulled out for us, I tried calling 3 times and no one answered. I go inside and tell them I had an appointment and the guy tells me they sold the car I was suppose to see LAST NIGHT! You could have told me that over the phone when you called me to confirm my appointment!! Why make someone drive out if there is no car there?!?! Worst experience ever!! I would not recommend! Very poor communication!! More
by Cait
Employees Worked With
Elizabeth Zato, Bernadette Zamora
May 19, 2020
Excellent Customer Service!!! My experience with Jeffery Parham was excellent. JP help me buy my fourth Honda and as all ways my experience has been nothing but excellent. My experience with Jeffery Parham was excellent. JP help me buy my fourth Honda and as all ways my experience has been nothing but excellent. More
by lorinda_king
May 05, 2020
The best in the Midwest! A must see!! My experience with Alex Brixie was amazing! I bought my third Honda today and this was by far the best experience I've had with the best product I've My experience with Alex Brixie was amazing! I bought my third Honda today and this was by far the best experience I've had with the best product I've ever owned! Alex truly made the process simple and enjoyable especially during these hard times. Thank you so much Alex for taking care of me and my family with white glove treatment! We appreciate you! More
by KS
Employees Worked With
May 04, 2020
Alex Brixie was the manager at Napleton Honda when I bought my cousin to look at her options on a 2020 Accord. Alex gave her a great deal! bought my cousin to look at her options on a 2020 Accord. Alex gave her a great deal! More
by Thomasnissan01
Employees Worked With
May 04, 2020
Alex Brixie, the GSM makes sure every customer is riding in a vehicle after visiting Napleton River Oaks Honda. Victor nicest guy in the planet! in a vehicle after visiting Napleton River Oaks Honda. Victor nicest guy in the planet! More
by kingdomkilla6603
May 04, 2020
I could not believe how hard Alex Brixie worked with me to make sure I got into the right car!! If you are interested in a car stop in at Napleton River Oaks Jonda and ask for Alex the manager and you wil to make sure I got into the right car!! If you are interested in a car stop in at Napleton River Oaks Jonda and ask for Alex the manager and you will not be disappointed!!! More
by Reignman58
Employees Worked With
