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Napleton's River Oaks Honda

Lansing, IL

4.9
1,189 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
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17220 Torrence Ave

Lansing, IL

60438

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Showing 1,189 reviews

May 04, 2020

Alex Brixie was the manager at Napleton Honda when I bought my cousin to look at her options on a 2020 Accord. Alex gave her a great deal! More

by Thomasnissan01
Recommend Dealer
Yes
Employees Worked With
Alex Brixie
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2020 -

Napleton's River Oaks Honda responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Safe travels!

May 04, 2020

Alex Brixie, the GSM makes sure every customer is riding in a vehicle after visiting Napleton River Oaks Honda. Victor nicest guy in the planet! More

by kingdomkilla6603
Recommend Dealer
Yes
Employees Worked With
Victor Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Brixie
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2020 -

Napleton's River Oaks Honda responded

Thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Thank you so much for choosing Napleton River Oaks Honda as your first choice for service!

May 04, 2020

I could not believe how hard Alex Brixie worked with me to make sure I got into the right car!! If you are interested in a car stop in at Napleton River Oaks Jonda and ask for Alex the manager and you wil More

by Reignman58
Recommend Dealer
Yes
Employees Worked With
Alex Brixie
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2020 -

Napleton's River Oaks Honda responded

Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 04, 2020

Joseph Caldwell was really helpful but unfortunately the finance guy Alex refused my deal, I additionally came with 3000-4000 down..I just landed a no deal More

by Drew T
Recommend Dealer
No
Employees Worked With
Alex Brixie
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2020

Deceiving, dishonest, buyer beware I received an online quote. Spoke with Bernadette, who handles their online stuff. She was great. Then I was handed off to Alex. We spoke about the o More

by Mark W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Victor Hendrick
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Brixie
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2020 -

Napleton's River Oaks Honda responded

Mark, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out to us at (708) 868-0100 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.

May 02, 2020

Friendly and Best Price in Midwest Area !!! We were looking to buy a new Honda CRV EXL and checking the price quote using the true car. We got a competitive quote from the Internet Sales Team (K More

by Harikumar Karpagam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Jamikowki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Weldy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kiara Santiago
May 04, 2020 -

Napleton's River Oaks Honda responded

Harikumar, thank you for taking time out of your day to leave us such a wonderful review! We greatly appreciate your feedback. Our team will be very happy to hear about your kind words and high star rating. It means so much to us to have earned your trust in our business! We hope to see you again in the future. Take care!

April 28, 2020

Salesperson I received excellent customer service from Jeffery. I would highly recommend him to any future buyers. I hope he is still there when I return to pur More

by pamsie60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2020 -

Napleton's River Oaks Honda responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

May 07, 2020 -

pamsie60 responded

I would rate Jeffery Parham as a 10 as far as sales and personality.

April 28, 2020

The worst and most deceptive dealership. They will tell you a price initially and then deny it. Don’t waste your time at this location. More

by adil.m.saeed
Recommend Dealer
No
Employees Worked With
Alex Brixie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Klein
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2020

I received excellent customer service from Victor, he was very polite, and helpful. I would definitely recommend going to see him for a new car. More

by kynara40
Recommend Dealer
Yes
Employees Worked With
Victor Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2020 -

Napleton's River Oaks Honda responded

Kynara, Victor and the team understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Napleton River Oaks Honda and we hope to see you again!

March 30, 2020

Everyone was very friendly and professional, an awesome team. Would definitely recommend to my friends and family. Looking forward to doing business with them in the future. More

by Kelc
Recommend Dealer
Yes
Employees Worked With
Mohammad Suliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2020 -

Napleton's River Oaks Honda responded

Thanks for sharing your recent service experience with us, Kelc! We hope you continue to choose Napleton River Oaks Honda as your first choice for all your vehicle needs.

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