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Napleton's River Oaks Honda
Lansing, IL
1,196 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,196 reviews
August 01, 2020
5 Star experience. All throughout the buying process, Elias Yacoub has made this the easiest car buying experience ever. He really connects to his customers which makes him easy to deal with. I highly re Elias Yacoub has made this the easiest car buying experience ever. He really connects to his customers which makes him easy to deal with. I highly recommend. Thank you again!!! More
by Will
Employees Worked With
Elias Yacoub
July 29, 2020
Jeffrey P was amazing at answering our questions and concerns we had. He was patience and very cordial with us since we were taking time making our decision. concerns we had. He was patience and very cordial with us since we were taking time making our decision. More
by Love Patel
Employees Worked With
July 26, 2020
Thanks Jeffery P for everything you done. You were very professional and informal with all my questions. I will always refer you. Great Good, Thanks professional and informal with all my questions. I will always refer you. Great Good, Thanks More
by Simon River
July 25, 2020
Jeffery Parham is the best I really recommend Jeffery Parham. He is the best dealer that ever helped and to walk out of dealership with an Honda, he was so nice and patient and I really recommend Jeffery Parham. He is the best dealer that ever helped and to walk out of dealership with an Honda, he was so nice and patient and helped me to further to accomplish my dream car that i came to get and, he was very entertaining. More
by Honda is the best.
Employees Worked With
July 25, 2020
JP was a superb salesman and very nice.He returns calls JP was a superb salesman and very nice. He returns calls right away. I felt Mike from management was rude. My finance person was very good and JP was a superb salesman and very nice. He returns calls right away. I felt Mike from management was rude. My finance person was very good and answered all my questions. I liked Larry Chambers very much; he id do knowledgeable! More
by CGT
July 24, 2020
Jeffery Parham is an awesome salesman. He worked with me to find the perfect car and price. His kind, considerate and patient demeanor made this a most positive experience. to find the perfect car and price. His kind, considerate and patient demeanor made this a most positive experience. More
by Honda Girl
July 24, 2020
I was coming in with intentions on purchasing my first car. I was very excited about it but also nervous. Jesus, along with his desk partner, Courtney helped me decide on what was best for me at a reasona car. I was very excited about it but also nervous. Jesus, along with his desk partner, Courtney helped me decide on what was best for me at a reasonable cost. I came in on the first day and the second day I walked out with my new car. I’m very excited and proud of myself for doing it on my own. Jesus was so patient with me and was very detailed with all the paperwork and cost of everything. He made everything go smooth in a safe in Timely manner. More
by lexipoohy13
Employees Worked With
Courtney and Jesus
July 23, 2020
Courtney and Josh did a really good with assisting me on purchasing my 2019 vehicle.... Courtney worked really hard on getting me a good dead, he went above and beyond. I truly appreciate you getting me my purchasing my 2019 vehicle.... Courtney worked really hard on getting me a good dead, he went above and beyond. I truly appreciate you getting me my 2019 Kia Soul... I give you guys 5 stars 😊 More
by Jazzmon
Employees Worked With
Courtney and Josh
July 17, 2020
Had a great experience here. Sales rep was understanding and helped me think through my options. Very quick and efficient. Would highly recommend you work with Maysom. and helped me think through my options. Very quick and efficient. Would highly recommend you work with Maysom. More
by Brian
Employees Worked With
Maysam farraj, 5 stars
July 01, 2020
All Buyers Please Read this Review Before Buying! This is the first review of any type of business for me. I want to prevent others from going through our experience. If you go back to the reviews on This is the first review of any type of business for me. I want to prevent others from going through our experience. If you go back to the reviews on June 22, you will see another customer with a similar story with the same vehicle, 2019 Yukon Denali (wish I would have read it before going). Obviously, this customer's concerns had no impact on this dealership's business practice because one week later they did the same thing. The Denali was priced very well and this was the only reason I even considered a THREE HOUR round trip to see this SUV. I called ahead and was told it was still available, I had an appointment and we were coming at a good time because it was a month end sale. She would not tell me the end of the month price on the Yukon as "you will be given a great price". She said they don't discuss prices on the phone. It was listed for $53,000. We test drove it and I offered less, fully knowing that I was willing to pay the $53,000 if they stayed firm. They came back and the offer was MORE THAN $2000 HIGHER THAN THE ADVERTISED PRICE! I said I would pay $53,000 + tax + the doc fee. Read the fine print right? On their website and on Autotrader: "Used car prices plus tax, title, license & $300 doc fee." I could write them a check for the full amount or would finance it since they advertised a 1.9% rate for up to 63 months. I would not have bought the SUV if it was $1.00 more than the advertised price. Paying more truly was not a problem for me and I would have bought it if the advertised price would have simply been what they wanted for it. So I traveled three hours along with my wife and two teenage daughters to witness a fraud. I told them in person this is simply dirty business. Where I come from and with my business when I state something either verbally or in writing, this is my commitment. I would lose thousands before I would ever go against my word. I assume the dealership will now send a public display of disappointment and suggest I call to help resolve this. There is no need to call, they know everything I have said is factual. It's unfortunate that there are businesses that are this unscrupulous. More
by Eric
Employees Worked With
I'm not listing names: It's the management / owner who are responsible.
