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Napleton's River Oaks Honda

Lansing, IL

4.9
1,196 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
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17220 Torrence Ave

Lansing, IL

60438

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Showing 1,196 reviews

August 31, 2020

Coming to Napleton's River Oaks Honda was a great experience because if you want someone to be patient with you but yet swift in getting you what you want and need Joesph Caldwell is your person. He More

by Crystal Morales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Caldwell
Sep 04, 2020 -

Napleton's River Oaks Honda responded

We're glad to hear our Staff took such great care of you, Crystal! We hope we can continue to be of service to you down the road!

August 29, 2020

Outstanding professional service by the sales and finance team. Very clean and safe environment during the pandemic as well. Jeffery “JP” Parham really went the extra mile to answer all of my questions a More

by richkennedy75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Brixie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2020 -

Napleton's River Oaks Honda responded

Rich, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

August 24, 2020

Went to go look at cars, not expecting to buy one, but as soon as we told Jeffery Parham what we were looking for in terms of a car, he lead us right to the car that we ended up taking home that day. Not onl More

by rob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2020 -

Napleton's River Oaks Honda responded

We're glad to hear our Staff took such great care of you, Rob! We hope we can continue to be of service to you down the road!

August 24, 2020

See JP when buying a new or used car very friendly, works with your budget, and funny. Got me my car no problem took him awhile but it took awhile cuz he took the time and effort to get it as cheap as possib More

by Pbkalinsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2020 -

Napleton's River Oaks Honda responded

Thank you so much for your positive comments about Napleton River Oaks Honda! If you have any further questions, please give us a call. We're always happy to help!

August 22, 2020

Went into Napletons Honda the other day met Jeffrey Parham and received nothing but the best customer service ever thank you JP for my great experience More

by Kecia purnell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2020 -

Napleton's River Oaks Honda responded

Kecia, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please don't hesitate to reach out to us if there's anything more we can do!

August 22, 2020

I happened to drive by Honda in River Oaks and decided to stop in to check out the 2020 CR-V and Max the courteous salesman approached me and asked how he can help, I told him I was interested in test drivin More

by Cherise2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane, Maxwell
Aug 27, 2020 -

Napleton's River Oaks Honda responded

Cherise, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton River Oaks Honda! If you have any further questions, please don't hesitate to reach out!

August 21, 2020

I went to this dealer to look at a 2018 HRV LX. Jeffrey Parham (JP) facilitated a test drive of the car and began process to provide an offer when he was notified that the car was sold to another buyer. D More

by ollieref
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2020 -

Napleton's River Oaks Honda responded

We hope you continue to choose us for all your automotive needs! Take care! Thank you so much for sharing your recent experience with us, Ollieref! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

August 20, 2020

Steve Finnerty was excellent in his sales professionalism from the time my husband I stepped in the door! He remained patient and served us kindly in our sale! More

by 4sbruce2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Finnerty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2020 -

Napleton's River Oaks Honda responded

Thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

August 18, 2020

I took my 2018 Honda HRV for a regular maintenance service, very professional, the service advisor Ryan Novak was super he explain me everything very well, and they keep everything very clean, they wa More

by nancy.ch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Novak
Aug 20, 2020 -

Napleton's River Oaks Honda responded

We're glad to hear that everything was completed to your satisfaction, Nancy! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 10, 2020

Had a very good experience and my salesman was great. I came in for a used car I already knew what i wanted and my salesman was very helpful and got me through the process of buying a car quickly. More

by Johnsimmons777
Recommend Dealer
Yes
Employees Worked With
Stephen Finnerty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2020 -

Napleton's River Oaks Honda responded

Johnsimmons777, we appreciate you choosing Napleton River Oaks Honda! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

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