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Napleton's River Oaks Honda
Lansing, IL
1,189 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,189 reviews
August 20, 2020
Steve Finnerty was excellent in his sales professionalism from the time my husband I stepped in the door! He remained patient and served us kindly in our sale! professionalism from the time my husband I stepped in the door! He remained patient and served us kindly in our sale! More
by 4sbruce2
Employees Worked With
August 18, 2020
I took my 2018 Honda HRV for a regular maintenance service, very professional, the service advisor Ryan Novak was super he explain me everything very well, and they keep everything very clean, they wa service, very professional, the service advisor Ryan Novak was super he explain me everything very well, and they keep everything very clean, they washed my vehicle without me asking for this. I definitely recommend taking your vehicle to service at this location. More
by nancy.ch
Employees Worked With
Ryan Novak
August 10, 2020
Had a very good experience and my salesman was great. I came in for a used car I already knew what i wanted and my salesman was very helpful and got me through the process of buying a car quickly. came in for a used car I already knew what i wanted and my salesman was very helpful and got me through the process of buying a car quickly. More
by Johnsimmons777
Employees Worked With
August 01, 2020
5 Star experience. All throughout the buying process, Elias Yacoub has made this the easiest car buying experience ever. He really connects to his customers which makes him easy to deal with. I highly re Elias Yacoub has made this the easiest car buying experience ever. He really connects to his customers which makes him easy to deal with. I highly recommend. Thank you again!!! More
by Will
Employees Worked With
Elias Yacoub
July 29, 2020
Jeffrey P was amazing at answering our questions and concerns we had. He was patience and very cordial with us since we were taking time making our decision. concerns we had. He was patience and very cordial with us since we were taking time making our decision. More
by Love Patel
Employees Worked With
July 26, 2020
Thanks Jeffery P for everything you done. You were very professional and informal with all my questions. I will always refer you. Great Good, Thanks professional and informal with all my questions. I will always refer you. Great Good, Thanks More
by Simon River
July 25, 2020
Jeffery Parham is the best I really recommend Jeffery Parham. He is the best dealer that ever helped and to walk out of dealership with an Honda, he was so nice and patient and I really recommend Jeffery Parham. He is the best dealer that ever helped and to walk out of dealership with an Honda, he was so nice and patient and helped me to further to accomplish my dream car that i came to get and, he was very entertaining. More
by Honda is the best.
Employees Worked With
July 25, 2020
JP was a superb salesman and very nice.He returns calls JP was a superb salesman and very nice. He returns calls right away. I felt Mike from management was rude. My finance person was very good and JP was a superb salesman and very nice. He returns calls right away. I felt Mike from management was rude. My finance person was very good and answered all my questions. I liked Larry Chambers very much; he id do knowledgeable! More
by CGT
July 24, 2020
Jeffery Parham is an awesome salesman. He worked with me to find the perfect car and price. His kind, considerate and patient demeanor made this a most positive experience. to find the perfect car and price. His kind, considerate and patient demeanor made this a most positive experience. More
by Honda Girl
July 24, 2020
I was coming in with intentions on purchasing my first car. I was very excited about it but also nervous. Jesus, along with his desk partner, Courtney helped me decide on what was best for me at a reasona car. I was very excited about it but also nervous. Jesus, along with his desk partner, Courtney helped me decide on what was best for me at a reasonable cost. I came in on the first day and the second day I walked out with my new car. I’m very excited and proud of myself for doing it on my own. Jesus was so patient with me and was very detailed with all the paperwork and cost of everything. He made everything go smooth in a safe in Timely manner. More
by lexipoohy13
Employees Worked With
Courtney and Jesus
