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Napleton's River Oaks Honda
Lansing, IL
1,189 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,189 reviews
October 01, 2020
I had a very great experience with JP, he listened to what price range and must have in a car and found the perfect match without straying from the path. Moody was perfect and helped me get the best deal what price range and must have in a car and found the perfect match without straying from the path. Moody was perfect and helped me get the best deal possible. These guys make a great team and made the experience of buying a car better then I could ever have imagined. Id give them more stars if I could. More
by allison.bleakley
September 29, 2020
Cool employees and great customer service and hospitality. Joseph Caldwell was a great sales representative . I look forward to doing business With you in the future. 5 stars for Mr.caldwell hospitality. Joseph Caldwell was a great sales representative . I look forward to doing business With you in the future. 5 stars for Mr.caldwell More
by Denisha cook
September 28, 2020
Had the pleasure of working with JP, amazing service. Went out of his way to ensure I got the car I wanted at a price I needed. Perfect for military or students as well! Went out of his way to ensure I got the car I wanted at a price I needed. Perfect for military or students as well! More
by Hunter.standley
September 24, 2020
I just purchased a new Honda Accord. Jesus Valdez is the man responsible for taking care of me. He did a great job. He was very friendly, quick working, and his overall customer service was exceptional. man responsible for taking care of me. He did a great job. He was very friendly, quick working, and his overall customer service was exceptional. More
by Chiblkhwk41
Employees Worked With
Jesus Valdez
September 21, 2020
I was in the market in buying a new car but was laid-off and was hesitant to buy after all. I went to see the team of River Oaks Honda and Eliodoro Galvez not only assisted me on purchasing a new car but wo and was hesitant to buy after all. I went to see the team of River Oaks Honda and Eliodoro Galvez not only assisted me on purchasing a new car but work with me to get a reasonable payment. I enjoy my new vehicle and thanks to Eliodoro and River Oaks Team. More
by Pacman
Employees Worked With
September 19, 2020
I had great success here I got the car I wanted thanks to Ra & Mike sealed the deal this is the place to go!! Recommend Ra & Mike sealed the deal this is the place to go!! Recommend More
by Five seven
Employees Worked With
September 17, 2020
We had a great experience with Napleton Honda in River Oaks. Our salesperson, JP, did everything he could to accommodate me. I was in the market for a small suv, because my compact Honda was just not ea Oaks. Our salesperson, JP, did everything he could to accommodate me. I was in the market for a small suv, because my compact Honda was just not easy to get in and out of anymore due to a hip injury. I was able to receive a good deal and will continue to use Napleton River Oaks Honda for all of my car needs. More
by temoro
September 16, 2020
We had a great experience at this dealership! Joseph Caldwell was fantastic and easy to work with! We highly recommend him! He helped us buy our dream car and we really appreciate all his help! Caldwell was fantastic and easy to work with! We highly recommend him! He helped us buy our dream car and we really appreciate all his help! More
by Monika
Employees Worked With
Joseph Caldwell
September 11, 2020
I had a great experience at this dealership today! Andreas, the sales consultant that worked with me, was very patient, attentive, knowledgeable, and really helpful in general. Andreas, the sales consultant that worked with me, was very patient, attentive, knowledgeable, and really helpful in general. More
by adaaolikagu
Employees Worked With
Andreas
September 10, 2020
I've bought 3 cars from this dealership because the service and attention are top shelf! I've loved every one of the cars and appreciate the sales people (pls ask for JP - Mr. Jeffery Parham - he list service and attention are top shelf! I've loved every one of the cars and appreciate the sales people (pls ask for JP - Mr. Jeffery Parham - he listens and delivers!); the finance people (Mr. Mohammed Suliman - you rock!). Mr. Larry Chambers has explained the technology for every car to me so that I'm comfortable with the car before I left the lot. We love River Oaks Honda.... More
by River Oaks Honda fan
