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Napleton's River Oaks Honda

Lansing, IL

4.9
1,196 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
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17220 Torrence Ave

Lansing, IL

60438

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Showing 1,196 reviews

November 30, 2020

Want to thank william lopez and the employees over at river oaks Honda. This was a very pleasant buying experience. We came in looking for a Audi and ended up buying a brand new Pilot thanks guys More

by Dougjohnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Brixie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will
Dec 02, 2020 -

Napleton's River Oaks Honda responded

Congratulations on your new car! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again! We want all our customers to feel this way when leaving our dealership!

November 28, 2020

I went in to river oaks Honda not expecting to leave with a car but to see if I would be able to get one after working full time for a year .. jp is such a great car salesman he made it happen for me and put More

by Kshorte87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2020 -

Napleton's River Oaks Honda responded

Thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Safe travels!

November 26, 2020

I walked into River Oaks Honda and was immediately greeted by Eric Labauex. Super friendly and helpful Eric got me what I needed without hassle! Highly recommend talking to Eric for all your car needs More

by hvv182
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Labauex
Nov 29, 2020 -

Napleton's River Oaks Honda responded

Hello, we appreciate you taking the time to leave us this feedback. Congrats on the new Honda HR-V! So happy Eric and the team could help. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

November 24, 2020

Me and My Wife was very pleased with the salesmanship of the salesman and his name was Victor he made us feel comfortable and he listened he tried to do his best to make the deal that we asked forAt the end More

by Christopherhicks185
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2020 -

Napleton's River Oaks Honda responded

We're glad to hear our Staff took such great care of you, Christopherhicks185! We hope we can continue to be of service to you down the road!

Dec 02, 2020 -

Christopherhicks185 responded

Thanks again Napleton Honda and to victor to keep up the good work

November 24, 2020

Napoleton's River Oaks Honda is a great place to do business with. The best part was Jeffery Parham was very helpful and nice to do business with. More

by harriettparker
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2020 -

Napleton's River Oaks Honda responded

Thank you so much for sharing your recent experience with us, Harriettparker! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

November 21, 2020

Willie is a great salesperson OMG!! He made shopping great and wasn't pushy, we were trying to purchase an inexpensive car and ended up with a little more expensive vehicle but it was worth it. Then we More

by Katrina G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willie Lopez
Nov 22, 2020 -

Napleton's River Oaks Honda responded

Katrina, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 09, 2020

Dan Dimitri was absolutely phenomenal. He was very nice and explained everything very well. If you go to this dealership ask for him and you will not be disappointed! More

by maria.jean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Dimitri
Nov 11, 2020 -

Napleton's River Oaks Honda responded

We're glad to hear Dan took such great care of you, Maria! We hope we can continue to be of service to you down the road!

Nov 11, 2020 -

Napleton's River Oaks Honda responded

We're glad to hear Dan took such great care of you, Maria! We hope we can continue to be of service to you down the road!

November 05, 2020

Went to get my oil changed, ended up buying an SUV. JP, my salesmen, was professional, accommodating, and I got a good deal. Highly recommended More

by Sharon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Napleton's River Oaks Honda responded

Sharon, we really appreciate your feedback! If you have any additional questions about your new vehicle, JP and the staff will be more than happy to assist you! Safe travels!

November 05, 2020

Excellent customer service! I loved the honesty and professionalism from the sales associate Jesus Valdez. He was very knowledgeable about providing a good customer service, Thank you Alex!!!! More

by dasuperfrog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Valdez
Nov 11, 2020 -

Napleton's River Oaks Honda responded

Hello! We strive for a high level of customer satisfaction in all aspects of our dealership. Until the next time we meet, take care!

October 27, 2020

regular maintenanceby Eddie Beckwith from CALUMET regular maintenance by Eddie Beckwith from CALUMET CITY October 26, 2020 I went to "Napleton River Oaks Honda" on Friday Oct 23 2020, located at 17 More

by eddy495
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2020 -

Napleton's River Oaks Honda responded

Thank you so much for sharing your recent experience with us, Eddy495! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

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