Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's River Oaks Honda
Lansing, IL
1,182 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,182 reviews
September 21, 2024
Ask for Jason! He does his very well. Im pretty picky and he made it his mission to get me the car that I wanted. 10/10 I definitely recommend! He does his very well. Im pretty picky and he made it his mission to get me the car that I wanted. 10/10 I definitely recommend! More
by destiny19c
Employees Worked With
September 20, 2024
Garbage dealership. Don’t buy the 2016 gmc Sierra 1500 I drove it for a couple weeks and it seemed to have transmission issues. Also has hail damage all over it. Don’t buy the 2016 gmc Sierra 1500 I drove it for a couple weeks and it seemed to have transmission issues. Also has hail damage all over it. More
by zakre01
September 17, 2024
Thank you to Faris & JP for working to close the deal on the purchase of my new vehicle. Very patient, kind & knowledgeable… and quick to respond to my questions & requests…JP it was a pleasure from beginni the purchase of my new vehicle. Very patient, kind & knowledgeable… and quick to respond to my questions & requests…JP it was a pleasure from beginning to end! Two Thumbs Up you two! More
by Ran’s Mom
September 16, 2024
Jeff Parham (JP) was truly a pleasure to work with from beginning to end! He made what could be such a long daunting process so easy & pleasant! He’s very patient, knowledgeable & a great listener even it’ beginning to end! He made what could be such a long daunting process so easy & pleasant! He’s very patient, knowledgeable & a great listener even it’s about a past service experience. JP definitely made purchasing a new car a great experience for me! … & I must add he’s quite comical! Two Thumbs Up JP!! Awesome Job this morning! In & Out and rolling in my new vehicle!! Beep Beep! More
by Ran’s Mom
September 05, 2024
Buying my daughter her first car was such a good experience thanks to the great staff! Jason was such a great help! Will definitely be back when it’s time to buy my son a car!! experience thanks to the great staff! Jason was such a great help! Will definitely be back when it’s time to buy my son a car!! More
by sandy
August 30, 2024
The dealership has one of the best salesman I’ve worked with in a longtime. Jason Anderson brought nothing but great vibes in my visit and made sure that I got what it is I was looking for. I’m usually pic with in a longtime. Jason Anderson brought nothing but great vibes in my visit and made sure that I got what it is I was looking for. I’m usually picky and very hard to work with, his patience and determination to make sure I was comfortable and happy with my visit was amazing. He definitely shows why he was awarded best salesman of 2023. Definitely will be returning! More
by Cm1023
Employees Worked With
August 30, 2024
Jason you did a great job thank you for all your help with purchase my new vehicle. with purchase my new vehicle. More
by Enya76
Employees Worked With
August 29, 2024
JP was patient and very familiar with each car. I do not think I have ever had a better car salesman. I believe I got a great deal. I was allowed to drive at least five or six cars and was able to I do not think I have ever had a better car salesman. I believe I got a great deal. I was allowed to drive at least five or six cars and was able to select and purchase my top selection. He had a balance of leading and addressing my needs. He answered every question. I am very confident about my purchase because of his ability and skills to present each car very well. Thank you J.P. More
by Careda Taylor
August 28, 2024
I was helped by Jason today, he was very helpful and gave us compete transparency. us compete transparency. More
by nlagunas2997
Employees Worked With
August 27, 2024
JP was great. The process to finish all the paperwork took to long. Not JP's fault. The process to finish all the paperwork took to long. Not JP's fault. More
by Luke
Employees Worked With
