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Napleton's River Oaks Honda
Lansing, IL
1,167 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,167 reviews
August 09, 2024
Jason was very helpful with the purchase of our ‘new to us’ Honda Odyssey. He answered all of our questions, came in early because we are from out of state and made it a smooth purchase. us’ Honda Odyssey. He answered all of our questions, came in early because we are from out of state and made it a smooth purchase. More
by bbrenner
Employees Worked With
August 07, 2024
Dealership was neat and very friendly. It was an amazing experience. Service was super excellent. It was an amazing experience. Service was super excellent. More
by Frank
Employees Worked With
August 07, 2024
when I arrived to Napleton River oaks Honda Jeff the salesman did an awesome job he made me feel very welcomed he made the process as easy as possible let me test drive the vehicle and now I’m driving h salesman did an awesome job he made me feel very welcomed he made the process as easy as possible let me test drive the vehicle and now I’m driving home in my new 2025 Honda civic sport! I am very happy customer and I recommend this dealership More
by Dre
Employees Worked With
August 01, 2024
Jeffery L Parham (JP) is an excellent car salesman. I have worked with JP 5 times. He was very helpful as always. I wouldn't want to work with anyone else if possible. I have worked with JP 5 times. He was very helpful as always. I wouldn't want to work with anyone else if possible. More
by richstephensiii
Employees Worked With
July 30, 2024
Mike W. from sales was absolutely amazing as soon as my fiance got out of the car he greeted us and welcomed us in. At first glance you might think this kid from sales was absolutely amazing as soon as my fiance got out of the car he greeted us and welcomed us in. At first glance you might think this kid cant be serious, well let me tell you he is the real deal! I purchased a 2019 civic, I knew my credit was not great but I was pre approved for an auto loan with a high interest rate by the time I left Mike and Eli had me paying over $100 dollars less a month than what I originally estimated and over 7% less in interest! I could not be happier with my experience dont be afraid to at least go and see if you could be driving something way better than what you are in now and please dont forget ask for Mike .W you wont be disappointed. More
by ricoblakely
Employees Worked With
Michael W, ELi
July 28, 2024
This is the third time I have had the pleasure of working with JP. As usual, he was very helpful, knowledgeable and patient. I am very pleased with the service I receive whenever I stop by the dealership. with JP. As usual, he was very helpful, knowledgeable and patient. I am very pleased with the service I receive whenever I stop by the dealership. More
by bk1202
July 26, 2024
Jason it a grey person good costumer services he hall me everything I need just recomend all person they are buying any card on Honda River oak Deller everything I need just recomend all person they are buying any card on Honda River oak Deller More
by reinamiranda611
Employees Worked With
July 25, 2024
JP was very helpful in my selection of my car purchase. Will not be my last purchase from Napleton River Oaks Honda. Will not be my last purchase from Napleton River Oaks Honda. More
by Luvsnoopy2
July 23, 2024
To earnest and Faris you guy's were great to deal with. you really listened to what I wanted to get the deal done.this was the 5th vehicle I purchased at your place.must be doing something right. Mike M you really listened to what I wanted to get the deal done.this was the 5th vehicle I purchased at your place.must be doing something right. Mike M More
by mm5591
July 22, 2024
Brought my wife to get her dream suv. Had the pleasure doing business with JP once again! Never disappoints! Had the pleasure doing business with JP once again! Never disappoints! More
by Paola Sanchez Solorio
