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Napleton's River Oaks Honda

Lansing, IL

4.9
1,189 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
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17220 Torrence Ave

Lansing, IL

60438

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Showing 1,189 reviews

December 02, 2020

We believe we received a good deal on our purchase of a new CR-V. JP, the salesperson was very attending and easy to deal with. More

by Vito and Virgi
Recommend Dealer
Yes
Employees Worked With
Larry Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2020 -

Napleton's River Oaks Honda responded

Vito And Virgi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

December 01, 2020

Rah is the salesman to see if you're on the market to buy. His level of professionalism is what sold me.👍👍👍👍👍👍 great job! 😁nice More

by Sabr114
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammad Suliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rah
Dec 02, 2020 -

Napleton's River Oaks Honda responded

Thank you so much for sharing your recent experience with us, Sabr114! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! We hope you continue to choose us for all your automotive needs! Take care!

November 30, 2020

William López es como mi hijo, muchas gracias. Compramos un nuevo pasaporte Honda y nos encanta. A mi familia le encanta y vamos a enviar a todo el mundo que sabemos que está buscando un Honda a william gra More

by Arturodeleon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Brixie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Napleton's River Oaks Honda responded

Arturo, ¡nos alegra saber que descubrió que William fue tan útil! ¡Esperamos que continúe eligiéndonos para todas sus necesidades automotrices! ¡Cuídate!

November 30, 2020

Want to thank william lopez and the employees over at river oaks Honda. This was a very pleasant buying experience. We came in looking for a Audi and ended up buying a brand new Pilot thanks guys More

by Dougjohnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Brixie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will
Dec 02, 2020 -

Napleton's River Oaks Honda responded

Congratulations on your new car! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again! We want all our customers to feel this way when leaving our dealership!

November 28, 2020

I went in to river oaks Honda not expecting to leave with a car but to see if I would be able to get one after working full time for a year .. jp is such a great car salesman he made it happen for me and put More

by Kshorte87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2020 -

Napleton's River Oaks Honda responded

Thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Safe travels!

November 26, 2020

I walked into River Oaks Honda and was immediately greeted by Eric Labauex. Super friendly and helpful Eric got me what I needed without hassle! Highly recommend talking to Eric for all your car needs More

by hvv182
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Labauex
Nov 29, 2020 -

Napleton's River Oaks Honda responded

Hello, we appreciate you taking the time to leave us this feedback. Congrats on the new Honda HR-V! So happy Eric and the team could help. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

November 24, 2020

Me and My Wife was very pleased with the salesmanship of the salesman and his name was Victor he made us feel comfortable and he listened he tried to do his best to make the deal that we asked forAt the end More

by Christopherhicks185
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2020 -

Napleton's River Oaks Honda responded

We're glad to hear our Staff took such great care of you, Christopherhicks185! We hope we can continue to be of service to you down the road!

Dec 02, 2020 -

Christopherhicks185 responded

Thanks again Napleton Honda and to victor to keep up the good work

November 24, 2020

Napoleton's River Oaks Honda is a great place to do business with. The best part was Jeffery Parham was very helpful and nice to do business with. More

by harriettparker
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2020 -

Napleton's River Oaks Honda responded

Thank you so much for sharing your recent experience with us, Harriettparker! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

November 21, 2020

Willie is a great salesperson OMG!! He made shopping great and wasn't pushy, we were trying to purchase an inexpensive car and ended up with a little more expensive vehicle but it was worth it. Then we More

by Katrina G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willie Lopez
Nov 22, 2020 -

Napleton's River Oaks Honda responded

Katrina, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 09, 2020

Dan Dimitri was absolutely phenomenal. He was very nice and explained everything very well. If you go to this dealership ask for him and you will not be disappointed! More

by maria.jean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Dimitri
Nov 11, 2020 -

Napleton's River Oaks Honda responded

We're glad to hear Dan took such great care of you, Maria! We hope we can continue to be of service to you down the road!

Nov 11, 2020 -

Napleton's River Oaks Honda responded

We're glad to hear Dan took such great care of you, Maria! We hope we can continue to be of service to you down the road!

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