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Napleton's River Oaks Honda

Lansing, IL

4.9
1,189 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
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17220 Torrence Ave

Lansing, IL

60438

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Showing 1,189 reviews

December 30, 2020

I've been getting my cars from this dealership since 2009. I've bought 3 cars and 3 trucks and the service have always been great from the beginning to the end. But this year I had a chance to work with More

by chicoman19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Caldwell
Jan 04, 2021 -

Napleton's River Oaks Honda responded

Hi, we're glad to hear our staff Joseph took such great care of you! We hope we can continue to be of service to you down the road! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

December 28, 2020

I had the worst experience of all time here!!! I didn’t want to even buy a car they told me that they wanted to buy my car and set me up with a new car so I decided it wouldn’t hurt to check. WRONG terriab More

by Shackleferdaman
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Odette Cage
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2020 -

Napleton's River Oaks Honda responded

Hello, thank you for taking the time to leave this feedback. We regret that your experience with us was so far below the standards that we set for ourselves. We want to regain your trust and your business so please reach out to us at (708) 868-0100. We will work with you to resolve this matter to your satisfaction.

December 24, 2020

Eric Labuax was an great sale man. He answered all my questions, I didn't feel like he tried to take advantage of me 5🌟 More

by She_She
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammad Suliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Labuax
Dec 29, 2020 -

Napleton's River Oaks Honda responded

Hi, we're happy to hear you had such a positive experience with Eric! If you have any further questions, please give us a call. We're always happy to help!

December 21, 2020

The sales rep Jeffery Parham was an awesome guy to relate with, very friendly. The dealership place was a place to be. They have a lot of good cars. More

by kunleyusuff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Napleton's River Oaks Honda responded

Kunley, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

December 18, 2020

I had the best salesman Eric Labauex. He treated me like a family member. I would definitely recommend Napleton Honda. I had a great experience. I didn’t feel cheated or pressured to do anything. I told him More

by cnisha1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Labauex
Dec 27, 2020 -

Napleton's River Oaks Honda responded

Hello, thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! Thanks again for the recommendation, and have an amazing day!

December 17, 2020

Jeff Parham was a great and professional salesman, I would be honored to recommend him to everyone who's interested in buying a car. excellent. More

by yigriffin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2020 -

Napleton's River Oaks Honda responded

Hello, thanks for your praise and kind comments about Jeff Parham Feel free to reach out to us if you need anything. Have a wonderful day.

December 16, 2020

JP gave me excellent service . He has patience for his client and made the process much easier !! This was my first car I purchased on my own and I would go to this dealership again ! Thank you JP! More

by Fany Marquez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2020 -

Napleton's River Oaks Honda responded

Hello Fany, we're happy you found JP to be so supportive during your experience here at Napleton River Oaks Honda. We hope you continue to choose us for all your automotive needs! Take care!

December 15, 2020

2nd purchase shy of 1yr and 2 months. I am pleased with Jeff Parham again. crazy about my 2020 CRV EX. Thank Thank you JP🤗 More

by R.williams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2020 -

Napleton's River Oaks Honda responded

Congratulations on your new car! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!

December 05, 2020

Rah was amazing in helping my mom find her next car! He was patient and explained everything. He answered every single question she had and never pushed when she was unsure. He made the process as smoot More

by vbowen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Konrad Bielec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rah
Dec 17, 2020 -

Napleton's River Oaks Honda responded

We're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road!

December 04, 2020

On December 4, 2020 I came to Napleton Honda with no exact expectations on actually buying a vehicle. As soon as I pulled there Sales associate Rah asked if I needed help and helped to answer my initial More

by Brian.terdoest
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rah
Dec 05, 2020 -

Napleton's River Oaks Honda responded

Brian.terdoest, we appreciate you choosing Napleton River Oaks Honda! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

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