Napleton's River Oaks Honda

Went to Napleton unsure of what we wanted and RAH was AWESOME!!! He is an amazing salesman that got us a great deal and a great truck for my family! I would recommend Rah & the entire team at Napleton t AWESOME!!! He is an amazing salesman that got us a great deal and a great truck for my family! I would recommend Rah & the entire team at Napleton to everyone! More

January 2, 2021 I came into the Honda dealership and was greeted by Lucien Harris who was very friendly and helpful with the sale of my trade in and purchasing a new Honda . He has very good cu was greeted by Lucien Harris who was very friendly and helpful with the sale of my trade in and purchasing a new Honda . He has very good customer services skill , patience and very tentative to what I want in the car and made sure I was very satisfied with my purchase . Thank very much again Lucien Harris for the excellent services. V.Cunningham More

Come in a few weeks ago and my experience was great. My salesman Eric. He had great customer service skills, very friendly. He got me a great deal on my dream car. salesman Eric. He had great customer service skills, very friendly. He got me a great deal on my dream car. More

Staff was very friendly and helpful with sales. Will recommend service to friends. In and out with sales manager with no problem with financing the car. recommend service to friends. In and out with sales manager with no problem with financing the car. More

ZERO STAR EXPERIENCE! They are either DISHONEST or UNPROFESSIONAL!!! I have visited this dealership three times. For the first time, I was looking for a black used Altima, when I arrived, Eric circ UNPROFESSIONAL!!! I have visited this dealership three times. For the first time, I was looking for a black used Altima, when I arrived, Eric circled for a couple of minutes and told me that the black one was sold. So he suggested me to have a test drive on another grey one with a similar price and similar mileage. I thought it was just my bad luck to miss the one I like. Overall the first time is okay. Several days after I came back home, the webpage showed that the one I tried was sold. Later, another black Altima was added to the inventory. Thus, I visited this dealership again and wanted to try this black Altima. I made the appointment over the phone. When I arrived at the store, another salesperson, Victor, also took a while to walk around and told me that the black one was sold, and they had one last used Altima in stock. When checking it out, it was clearly the one that I tried during the first visit. I was very confused about this messy inconsistency between the inventory and the online webpage. For the third time, I was attracted by a new white 2020 Honda Accord. By learning from the previous experience, I doubled checked with the internet salesperson Ben. He assured me that the one that I was interested in was still available, and the price to pay would be the price from the certificate, which they sent to me, plus tax + license + doc. So, again, I traveled from Champaign to take a look at this car. Haha, the show began, AGAIN. A new salesperson took a long time to walk around and finally told us that the White Accord was just sold. AGAIN!!! EVEN after I double-checked with the internet salesperson!!! I don't believe in odds, and I can only come up with two possible explanations: (1) They intentionally put some unavailable nice cars on their website with attractive prices, to trick you to their dealership. After you arrived, they told you that the vehicle was sold, and made it seem like the vehicles were sold so quickly that you need to buy this one. Then, they will build tons of other fees on their listing price. (2) They are so unprofessional that they could not keep the online inventory updated after they finalize every deal. How difficult would that be, seriously!?!?!?!? Also, if the internet sales and webpage cannot provide any accurate information, why bother to have them? Just to waste our time??? Alright, you tricked me anyway, so let me try another vehicle. No No No. Another vehicle could not be started. They changed the battery, but they were not sure if it worked. So after two hours, I still did not have the chance to drive the car. TOTAL WASTE OF TIME!!! NO RESPECT FOR CUSTOMERS!!! FEEL DISGUSTING ABOUT THEIR TRICKS!!! THIS DEALERSHIP SUCKS!!! More

HORRIBLE HORRIBLE HORRIBLE. Worst dealership ive ever been to in my life. They try to ROB you. I will never step foot in a napletion in my life. been to in my life. They try to ROB you. I will never step foot in a napletion in my life. More

On December 12, 2020, I started my search for a Honda dealer that I felt would give me a good deal. I wanted to upgrade my car. My first stop was the location where I purchased my 2012 and 2015 Civic. dealer that I felt would give me a good deal. I wanted to upgrade my car. My first stop was the location where I purchased my 2012 and 2015 Civic. I knew what I wanted to pay, as well as the color of the car. I was literally dismissed. I moved on to another dealer and got close to a deal but, we did not close on a deal. On December 17, 2020, I met Eric Labauex, Sales Consultant at Napleton’s River Oaks Honda. Eric was very professional, made my car buying experience smooth and hassle free. He was kind, considerate and patient. He took the time to ask the right questions and answered my questions. I was completely satisfied with the service and my deal. I would strongly, strongly recommend friends and relatives to see Eric to get that Honda experience. Mike Klein, in Finance, was pleasant and professional. My next encounter was Larry Chambers, Delivery Manager. Larry went through the workings of the auto I purchased; I was able to drive out knowing pretty much how everything worked. His knowledge and guidance were exceptional. Again, I was completely satisfied. My overall experience at Napleton’s River Oaks Honda was awesome. I left with much more than expected! More

I've been getting my cars from this dealership since 2009. I've bought 3 cars and 3 trucks and the service have always been great from the beginning to the end. But this year I had a chance to work with 2009. I've bought 3 cars and 3 trucks and the service have always been great from the beginning to the end. But this year I had a chance to work with a young man Joseph Caldwell who went above and beyond the call. He got me in and out the door. I recommend this car dealership to everyone just because of the service and good people that works there. More

I had the worst experience of all time here!!! I didn’t want to even buy a car they told me that they wanted to buy my car and set me up with a new car so I decided it wouldn’t hurt to check. WRONG terriab want to even buy a car they told me that they wanted to buy my car and set me up with a new car so I decided it wouldn’t hurt to check. WRONG terriable customer service and communication. Also I asked please come get me before appraising my car or driving it the man agreed and then next thing I see is my car gone without my consent. Then bothe appraiser and sales agent both gave me attitude instead of being understanding also gave smart remarks when I decided to leave and tried to confront me physically. DONT TRUST ANYONE HERE I WAS FOOLED INTO A HORRIBLE DAY AND EXPERIENCE!!! More

Eric Labuax was an great sale man. He answered all my questions, I didn't feel like he tried to take advantage of me 5🌟 questions, I didn't feel like he tried to take advantage of me 5🌟 More