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Napleton's River Oaks Honda

Lansing, IL

4.9
1,196 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
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17220 Torrence Ave

Lansing, IL

60438

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Showing 1,196 reviews

February 10, 2021

JP is the Best! Very knowledgeable about the product he sells. He was helpful to me even after the purchase was completed. Highly recommend JP More

by Satisfied Honda Owner
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammad Suliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Napleton's River Oaks Honda responded

Thank you so much for your positive comments about Napleton River Oaks Honda! If you have any further questions, please give us a call. We're always happy to help!

January 29, 2021

This place helped me get my first car! Thank you to Virgilie and the rest of the team for helping me out. I am Satisfied! More

by Lonny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Virgilie
Jan 31, 2021 -

Napleton's River Oaks Honda responded

Congratulations on your first car, Lonny! It is great to hear Virgilie was knowledgeable and pleasant to work with. We hope to see you again!

January 29, 2021

My sales person JP was amazing. I would definitely buy from JP again anytime. The reason for the 4-star rating. The finance manger was a little too pushy for me. Otherwise great dealership More

by seanabram
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammad Suliman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2021 -

Napleton's River Oaks Honda responded

Hi, we're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road!

January 29, 2021

The worse. I bought a car Jan 1, about a week and a halfway later I kept hearing noise from the brake area when I took my foot off the break. I contact my salesman he tells me bring it in....bought it More

by biancabrooklyn
Recommend Dealer
No
Employees Worked With
Mike and Ryan in service.
Feb 02, 2021 -

Napleton's River Oaks Honda responded

We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. Please contact our Manager at (708) 868-0100 so that we may ensure your experiences with our dealership are more pleasant moving forward.

January 28, 2021

Had very good interactions with sales person. I was treated with respect and he took great care in making sure I was satisfied. Great work More

by frederickjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2021 -

Napleton's River Oaks Honda responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Napleton River Oaks Honda. Please let us know if there is anything else we can do for you; we are more than happy to help!

January 21, 2021

Amazing service!!!! Rha helped me out and was very patient with me. He helped me out every way possible and got me a great deal!!! I left happy and overjoyed!!!! More

by Burtonjasmine90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rha
Jan 22, 2021 -

Napleton's River Oaks Honda responded

Congratulations on your new car! It is great to hear Rha was knowledgeable and pleasant to work with. We hope to see you again!

January 21, 2021

Great experience at Napleton's RO Honda. Kind, helpful, good customer service. Was patient and helped in every way. First new car in over a decade and could not be happier especially with my salesperson JP More

by marybucci1956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

Napleton's River Oaks Honda responded

Congratulations on your new car, Mary! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!

January 14, 2021

BEWARE of this shady dealership!!!!Especially on BEWARE of this shady dealership!!!! Especially on #Truecar they lure you in and run your credit and then jack up the price by 4 or 5 thousand dollars More

by Julieroxhard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Yusef, Dan
Jan 18, 2021 -

Napleton's River Oaks Honda responded

Hello, we are so disappointed to learn of this situation you have described. If you would like to discuss your experience in more detail, please give us a call at (708) 868-0100 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you. Take care.

January 08, 2021

I was very pleased with the service and care I received from Lucien and the finance team at Napleton. Lucien was very patient and understanding of all of my needs and concerns. More

by Sandycampbell707
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucien Harris
Jan 13, 2021 -

Napleton's River Oaks Honda responded

Hello, thank you for your support! We're happy we could help.

January 08, 2021

Just wanted to give major thank you to Rah for helping me get into my new car!! He was extremely helpful in explaining everything. He was extremely patient and made sure my time at Honda was pleasant and as More

by laurenallen.herbalife
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Klein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2021 -

Napleton's River Oaks Honda responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating. We hope you continue to choose us for all your automotive needs! Take care.

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