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Napleton's River Oaks Honda
Lansing, IL
1,189 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,189 reviews
February 26, 2021
I've reticently been to this Napleton's Honda and I received some help from Jeffery Parham he was so awesome and so patient and he made sure that everything was right! I will recommend him to family an received some help from Jeffery Parham he was so awesome and so patient and he made sure that everything was right! I will recommend him to family and friends. More
by Kissyface2021
Employees Worked With
February 25, 2021
Eli was great! He made our car buying experience very easy. He was helpful in answering our questions and stuck around after business hours to make sure everything in the car was set to our liking. I rea easy. He was helpful in answering our questions and stuck around after business hours to make sure everything in the car was set to our liking. I really appreciated the help! More
by B. Schafer
Employees Worked With
Eli Yacoub
February 22, 2021
Eric Labauex was my salesman! Every question I needed to ask he answered it easy enough for me to understand. Things I was interested in he made sure I got exactly what I was looking for. He helped me treme ask he answered it easy enough for me to understand. Things I was interested in he made sure I got exactly what I was looking for. He helped me tremendously. I left the car lot highly satisfied. More
by SadeFlowers
Employees Worked With
Eric Labauex
February 10, 2021
JP is the Best! Very knowledgeable about the product he sells. He was helpful to me even after the purchase was completed. Highly recommend JP sells. He was helpful to me even after the purchase was completed. Highly recommend JP More
by Satisfied Honda Owner
January 29, 2021
My sales person JP was amazing. I would definitely buy from JP again anytime. The reason for the 4-star rating. The finance manger was a little too pushy for me. Otherwise great dealership from JP again anytime. The reason for the 4-star rating. The finance manger was a little too pushy for me. Otherwise great dealership More
by seanabram
January 29, 2021
The worse. I bought a car Jan 1, about a week and a halfway later I kept hearing noise from the brake area when I took my foot off the break. I contact my salesman he tells me bring it in....bought it halfway later I kept hearing noise from the brake area when I took my foot off the break. I contact my salesman he tells me bring it in....bought it in the service manager Mike, tells me nothing is wrong it's doing that because it's cold outside and sits...as I'm pulling off the lot the noise is worse and louder I go back in, service manager sends someone else out I ride with them we hear the noise. The guy Ryan looks at it again and once again tells me nothing is wrong and brings the delivery manager over to "vouch". My dad and uncle both work on cars confirmed no noise should be coming from brake area when my foot is released...I leave because at this point I'm tired and it's late. The next morning I take to my mechanic and he finds multiple things wrong with suspension. The manger Dan was RUDE and Usef was nicer and promised to call me back but of course he didnt. Don't buy a used car here unless you take a mechanic or someone that knows cars with you..........they alll are trash. More
by biancabrooklyn
Employees Worked With
Mike and Ryan in service.
January 28, 2021
Had very good interactions with sales person. I was treated with respect and he took great care in making sure I was satisfied. Great work treated with respect and he took great care in making sure I was satisfied. Great work More
by frederickjr
Employees Worked With
January 21, 2021
Amazing service!!!! Rha helped me out and was very patient with me. He helped me out every way possible and got me a great deal!!! I left happy and overjoyed!!!! patient with me. He helped me out every way possible and got me a great deal!!! I left happy and overjoyed!!!! More
by Burtonjasmine90
Employees Worked With
Rha
January 21, 2021
Great experience at Napleton's RO Honda. Kind, helpful, good customer service. Was patient and helped in every way. First new car in over a decade and could not be happier especially with my salesperson JP good customer service. Was patient and helped in every way. First new car in over a decade and could not be happier especially with my salesperson JP (Jeffery Parham) he made the process lovely and another good shout out to the General Manager there. More
by marybucci1956
Employees Worked With
