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Napleton's River Oaks Honda
Lansing, IL
1,196 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,196 reviews
March 20, 2021
Mr. Parham and the finance department did an an excellent job in meeting all my need within the dealership. I needed a nice pickup truck and they made it happen 🙌🏾 job in meeting all my need within the dealership. I needed a nice pickup truck and they made it happen 🙌🏾 More
by uferba
Employees Worked With
March 09, 2021
I purchased a Honda CRV for my grandson and got the perfect vehicle at the cost we wanted he was so excited and happy. Mr Caldwell was professional, knowledgeable and just a great salesman that you and perfect vehicle at the cost we wanted he was so excited and happy. Mr Caldwell was professional, knowledgeable and just a great salesman that you and sending a shoutout to Moody too this is 4 cars purchased in this family!!! More
by D Washington
March 06, 2021
False advertisement: 500 miles vs actual 5,000 miles. False promises: just to make a sale. Numbers are misrepresented. Really bad experience. Mess. Stay away! miles. False promises: just to make a sale. Numbers are misrepresented. Really bad experience. Mess. Stay away! More
by abcde
Employees Worked With
February 26, 2021
I had a great experience at this place! I love my car and the dealer Jeff Parham was amazing! Definitely loved my experience. 10/10 and the dealer Jeff Parham was amazing! Definitely loved my experience. 10/10 More
by Victoria Bassett
February 26, 2021
I've reticently been to this Napleton's Honda and I received some help from Jeffery Parham he was so awesome and so patient and he made sure that everything was right! I will recommend him to family an received some help from Jeffery Parham he was so awesome and so patient and he made sure that everything was right! I will recommend him to family and friends. More
by Kissyface2021
Employees Worked With
February 25, 2021
Eli was great! He made our car buying experience very easy. He was helpful in answering our questions and stuck around after business hours to make sure everything in the car was set to our liking. I rea easy. He was helpful in answering our questions and stuck around after business hours to make sure everything in the car was set to our liking. I really appreciated the help! More
by B. Schafer
Employees Worked With
Eli Yacoub
February 22, 2021
Eric Labauex was my salesman! Every question I needed to ask he answered it easy enough for me to understand. Things I was interested in he made sure I got exactly what I was looking for. He helped me treme ask he answered it easy enough for me to understand. Things I was interested in he made sure I got exactly what I was looking for. He helped me tremendously. I left the car lot highly satisfied. More
by SadeFlowers
Employees Worked With
Eric Labauex
