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Napleton's River Oaks Honda

Lansing, IL

4.8
1,203 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
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17220 Torrence Ave

Lansing, IL

60438

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Showing 1,203 reviews

May 05, 2021

They told me a car was available when I called. I drove there within minutes and was told the car sold the night before. No apologies were offered for my time wasted. More

by sidneyj23
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Liz Zato
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2021 -

Napleton's River Oaks Honda responded

Sidney, thank you for reaching out to us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (708) 868-0100 and we will do our best to make this better.

May 02, 2021

Eric Labauex was extremely nice and polite. Very patient man. We went for a test drive right away. When we came back, Eric was able to to help me get a great deal. I am in love my new Honda CRV. Eric is a w More

by hstaples1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Labauex
May 03, 2021 -

Napleton's River Oaks Honda responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 01, 2021

eric made me feel welcome like family of honda he was kind and he worked really hard with making sure i got everything that i wanted More

by brookelynn685
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
eric labauex sr
May 03, 2021 -

Napleton's River Oaks Honda responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 30, 2021

I went to the dealership specifically looking for a used SUV. After showing me a couple that I requested to see but was completely unhappy with, Jeffery "JP" Parham zeroed in on what I wanted and needed and More

by LG Chitown
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Napleton's River Oaks Honda responded

Hello, we're glad to hear you found our staff to be so informative and helpful. If you have any further questions, please give us a call. We're always happy to help! Take care!

April 23, 2021

Ask for JP, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and he knows his stuff. More

by dave.jack8318
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2021 -

Napleton's River Oaks Honda responded

Dave, thank you for your support! We're happy JP could help. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 17, 2021

I very pleased with my experience at this dealership!! I am a happy person and JP is the best salesman ever!! He is definitely a people friendly person and a real deal person. The staff overrall made sure I More

by Kbateast
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane was my finance person I don’t see his name. I also don’t see the name of the person that walked me through the gadgets in my suv he was awesome too!!
Apr 19, 2021 -

Napleton's River Oaks Honda responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Please let us know if you have any additional questions about services you received and thank you again for choosing Napleton River Oaks Honda!

April 13, 2021

It kills me to even give them one star. Save your money and find a smaller, customer caring dealership. All they want is your money, the minute you drive off the lot, they don't care. I have an expired p More

by TAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Yussef and Stefanie
Apr 14, 2021 -

Napleton's River Oaks Honda responded

Hello, we appreciate you taking the time to leave this review. We regret to hear that you did not have a more positive experience with us. We have shared your experience with our management team for review and follow up.

April 11, 2021

Napleton's River Oaks Honda is a place you want to do business. They care about their customers. I had the pleasure of being assisted by JP (Jeffery Parham) and he was amazing! He put me in a very reliab More

by cassandra05041
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Napleton's River Oaks Honda responded

Cassandra, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know Jeffrey was so helpful! We hope to be of service to you again. Take care!

April 03, 2021

Eric Labauex is a wonderful, patient sales consultant. The vehicle we came to purchase was already sold but Eric was able to get us a similar model for a reasonable price. We would highly recommend wor More

by SD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Klein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2021 -

Napleton's River Oaks Honda responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

April 03, 2021

I came in 2 days ago looking for a car and after searching at a lot of dealerships I was helped by maysam and he was so helpful he asked a lot of questions and found me the car I was looking for at More

by Maged
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maysam F
Apr 05, 2021 -

Napleton's River Oaks Honda responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

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