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Napleton's River Oaks Honda
Lansing, IL
1,196 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,196 reviews
April 11, 2021
Napleton's River Oaks Honda is a place you want to do business. They care about their customers. I had the pleasure of being assisted by JP (Jeffery Parham) and he was amazing! He put me in a very reliab business. They care about their customers. I had the pleasure of being assisted by JP (Jeffery Parham) and he was amazing! He put me in a very reliable and affordable vehicle. I can honestly say I left the dealership on cloud nine. If you're looking for a vehicle, go to Napleton's River Oaks Honda and ask for JP. More
by cassandra05041
Employees Worked With
April 03, 2021
Eric Labauex is a wonderful, patient sales consultant. The vehicle we came to purchase was already sold but Eric was able to get us a similar model for a reasonable price. We would highly recommend wor The vehicle we came to purchase was already sold but Eric was able to get us a similar model for a reasonable price. We would highly recommend working with Eric!!! More
by SD
Employees Worked With
April 02, 2021
I came in 2 days ago looking for a car and after searching at a lot of dealerships I was helped by maysam and he was so helpful he asked a lot of questions and found me the car I was looking for at searching at a lot of dealerships I was helped by maysam and he was so helpful he asked a lot of questions and found me the car I was looking for at a great price I highly recommend this place to anyone that’s been having a hard time dealing with different sales people that try and rush you into buying a new car but maysam made it very easy and was very patient and made my experience wonderful. Thank you!!! More
by Maged
Employees Worked With
Maysam F
April 01, 2021
Eric is the guy to see when looking for the perfect vehicle. He is Very patient and has great customer service He will definitely put you in something nice. vehicle. He is Very patient and has great customer service He will definitely put you in something nice. More
by SHEMACA
Employees Worked With
Eric Labauex
April 01, 2021
JP was excellent! Thank you River Oaks Honda for the best buying experience! I would recommend purchasing from this dealer and JP 10/10. Their finance team was also amazing- wow! buying experience! I would recommend purchasing from this dealer and JP 10/10. Their finance team was also amazing- wow! More
by Alexandra12
March 28, 2021
We like Honda cars and when it’s time to buy a new one, we shop around but always wind up at Napleton River Oaks Honda. The reason is simple - we get the best deal there. We bought at least a half dozen Ho we shop around but always wind up at Napleton River Oaks Honda. The reason is simple - we get the best deal there. We bought at least a half dozen Hondas through Sales Consultant Jeffery Parham. He takes the stress out of buying a new car. He listens to his customers and works hard to put together the best deal anywhere. And “Moody” Suliman in the Finance Dept. gets you through the stack of paperwork involved as quickly as possible with careful attention to detail and a sense of humor. More
by Fonda Honda
March 26, 2021
Eric Labauex very Professional and very helpful!!! Got it done for me without complaints Thank you so much for your patience. You’re Awesome!!!!thanks done for me without complaints Thank you so much for your patience. You’re Awesome!!!!thanks More
by Martha
Employees Worked With
Eric Labauex
March 25, 2021
Very excellent service. Edy friendly and Jeffrey top of list. Made the buying process very easy and quick. Will definitely come back for another business. list. Made the buying process very easy and quick. Will definitely come back for another business. More
by amirsb76
March 23, 2021
Excellent service. Traveled from Indiana with my 7 year old daughter, Drove out with 2020 Impala,Nice Selection, Thanks Jeff. P and Mike in Finance. old daughter, Drove out with 2020 Impala,Nice Selection, Thanks Jeff. P and Mike in Finance. More
by asmith566
Employees Worked With
March 23, 2021
Last week I took my car to the Honda/Kia dealership located in South Holland because I was fed up going into dead ends situations with local auto repair shops. I thought this would be a quick easy and located in South Holland because I was fed up going into dead ends situations with local auto repair shops. I thought this would be a quick easy and pleasant experience however a week went by and no one contacted me not one time I called twice to get a status or update on my vehicle no one was able to give me any information other than to tell me that my car was not looked at yet. I spent about $1000 on a rentals expecting for my car to be out of the shop within a week or at least have an update so I would know how to continue my work schedule. This place took into no consideration my life my schedule my job or my money as they held my car for a whole week without giving me any updates. I finally got a call today March 23 Tuesday morning saying that my car has finally been looked at and if I want it looked at further I would have to pay an additional 150, i was perfectly fine with that but I really wanted clarity as to why I’m paying 150 for an additional hour when my car has been in the care of this facility for over a week. I explained to the advisor I understand it’s not his fault and I would like to speak with a manager to better help me understand my situation with my vehicle. When I was transferred to the manager the phone was instantly disconnected I called several times with no answer: upon me coming in today I asked to speak with a manager and I was directed to go through the gray doors and ask for Dave I noticed the tall man with a red shirt on and I asked hi are you Dave he then replied yes then turned his back as if he did not want To hear what I had to say, i then proceeded to let him know I am here for the Kia Rio and I just wanted to get clarity on a few things, he then said yea I know, as if he’s been warned he has a frustrated customer, he then said you don’t need clarity it’s either give us 150 to look at your car more or you can take your car today and give us 150 it’s no problem to us. I then told him no Dave this is a problem because my car has been in you guys possession for over a week and I’m not understanding what I’m paying for if you can help me understand, he then with so much aggression in his tone told me that I only paid 150 for one hour and if I want more hours pay another 150, still not helping me understand what am I paying for he didn’t think to go get me a mechanic to explain anything to me, instead he was just very dismissive as if my money was not good enough. he then walked off to his office and proceeded to fill out paperwork and shuffle through papers I asked him why am I being treated this way he was showing me no customer service at all so I did proceed to record my encounter for my safety and my protection. In this video the manager Dave of this location clearly states that I am being treated this way because I am black and the way I talk. He then proceeded to yell at me in rage telling me that I was told that my car would be there over a week however the advisor Dylan explain to him that no one has contacted me and that I was right he still did not care he yelled around the facility embarrassing me in front of his entire staff as if I was some sort of criminal that didn’t deserve any type of respect. He then walked away angrily with my keys to the front desk and told them don’t give me anything without money which again was perfectly fine but why are you stating that to your staff giving them the impression to show me disrespect, I am completely disappointed in this experience.. This man Dave not only told me I was being treated this way because I was black he also yelled at me and attempted to jump out of his seat at me I truly thought this man was about to put his hands on me and in my mind I didn’t have enough time to get away so I truly thought I was about to get harmed by this big man I have never ever had a man get in my face and yell at me the way this man did . Is this how you treat women Dave? . I am somebody’s mom,sister, daughter, this is completely unacceptable on all levels. More
by QueenYoj
Employees Worked With
Dave and Dylan
