Napleton's River Oaks Honda

POOR customer service after buying my 2021 Pilot back in March! It Requires me to go in to the dealer to get Answers! Very frustrating!! March! It Requires me to go in to the dealer to get Answers! Very frustrating!! More

DISHONEST BUSINESS TACTICS: I made KBB sale for two of my personal vehicles. First vehicle sale was fair, they paid my vehicle off. 2nd Vehicle I was given a payoff figure to bring vehicle back once I had personal vehicles. First vehicle sale was fair, they paid my vehicle off. 2nd Vehicle I was given a payoff figure to bring vehicle back once I had completed minor body work. Upon return, Joseph was off the day we had scheduled and I was assigned to someone named Connor, he never gave last name, but said he was the manager for used cars. He low balled me on my agreed payoff price and then threatened to forego the deal if I didn't accept his offer which was $1600.00 less than my payoff. Keep in mind, I paid a $500.00 insurance deductible to get minor body work completed on my vehicle that I was promised they would buy it for what I owed on vehicle by Joseph. Well, I had already made plans to sell the vehicle and was stuck with the dishonest tactics of Connor who cheated me out $1600 on top of the 500.00 I had paid to get body work repairs as agreed before they would pay off remaining loan balance. Moral of the story Connor is dishonest, and misrepresents the entire Managerial structure at the dealership because he refused to let me talk to a higher level manager when changed the offer for my vehicle, after I had agreed to get vehicle detailed and bring back to them and receive payoff loan value! Caveat' Emptor... I am a "man of the cloth" and have no reason to speak bad of anyone, however, I cannot and never will condone dishonesty and shady business practices. This is the worst I have ever been treated at a car dealership in my entire life on this earth. Today, I still have a bad taste in my mouth for the manipulation traumatic financial experience of being cheated of my hard earned money just to sell an exotic luxury vehicle to a dealership whom doesn't care that their employees are crooks. More

JP is the best at his job! I enjoyed his service and expertise. Thanks Honda! expertise. Thanks Honda! More

If you go and see Jefferey Parham in sales or Ed in finance these two gentleman will take amazing care of you. Especially during this time when cars are hard to find, these two worked extremely hard to finance these two gentleman will take amazing care of you. Especially during this time when cars are hard to find, these two worked extremely hard to get me the exact car I wanted. Can't say enough positive things about these two. You will not regret coming here!!! More

Great experience! Courtney worked with us on a fair price--no long waits while negotiating, like at most dealerships. He and the manager went out of their way to find a better financing rate than our c price--no long waits while negotiating, like at most dealerships. He and the manager went out of their way to find a better financing rate than our credit union offered. And Courtney even followed up with the previous owner to find the second set of keys for the car, so that we wouldn't have to buy another set! I would travel 2.5 hours (one way) again to do business with River Oaks Honda! They're honest, fair, and really work to earn your business. More

Great experience. My sales rep Lucien Harris was professional and knowledgeable. He took the time to ensure my complete buying experience was top notch and unmatched professional and knowledgeable. He took the time to ensure my complete buying experience was top notch and unmatched More

I just bought my car from Riveroaks Honda of Lansing and Lucien Harris was an absolute pleasure to work with very forthcoming with Information something you don’t get from a average salesman thanks again I Lucien Harris was an absolute pleasure to work with very forthcoming with Information something you don’t get from a average salesman thanks again I love my truck looking for good deal ask for Lucien More

Nothing but hi 5’s all around for the entire Napleton River Oaks Honda team. Seriously, these folks have the customer interests at heart. Shout out to Lucien, my go to sales consultant representative River Oaks Honda team. Seriously, these folks have the customer interests at heart. Shout out to Lucien, my go to sales consultant representative who went above and beyond to get me with the right car. Shawn in finance, cool and calm, explained all the many forms needed to be signed. Mike in service whom I personally thank for going out of his way to support and help the customer. And to the many others behind the scene that helped with the vehicle preparation and readiness for the customer. Napleton Honda has the right formula to make your car buying experience, positive, low key, no pressure sales. Again, I thank everyone for their end to end professionalism. More

GREAT Customer Service! Very quick and straight to the point with helping me find the right vehicle with no hassle ! Definitely recommending my family and friends to come shop! point with helping me find the right vehicle with no hassle ! Definitely recommending my family and friends to come shop! More

I had a very pleasant experience and I got more than what I came in for Thanks to JP. He made it as to where I was very comfortable in testing out the Pilot and telling me all of my options so that I may ma I came in for Thanks to JP. He made it as to where I was very comfortable in testing out the Pilot and telling me all of my options so that I may make the best choice for myself. He was kind and very knowledgeable. More