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Napleton's River Oaks Honda
Lansing, IL
1,170 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,170 reviews
April 30, 2021
I went to the dealership specifically looking for a used SUV. After showing me a couple that I requested to see but was completely unhappy with, Jeffery "JP" Parham zeroed in on what I wanted and needed and SUV. After showing me a couple that I requested to see but was completely unhappy with, Jeffery "JP" Parham zeroed in on what I wanted and needed and worked with me for me to leave the lot in a brand new 2021. He's a nice guy and was cool to work with. More
by LG Chitown
Employees Worked With
April 22, 2021
Ask for JP, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and he knows his stuff. process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and he knows his stuff. More
by dave.jack8318
Employees Worked With
April 16, 2021
I very pleased with my experience at this dealership!! I am a happy person and JP is the best salesman ever!! He is definitely a people friendly person and a real deal person. The staff overrall made sure I am a happy person and JP is the best salesman ever!! He is definitely a people friendly person and a real deal person. The staff overrall made sure I was happy with my new HondA!! More
by Kbateast
Employees Worked With
Other Employees :
Shane was my finance person I don’t see his name. I also don’t see the name of the person that walked me through the gadgets in my suv he was awesome too!!
April 12, 2021
It kills me to even give them one star. Save your money and find a smaller, customer caring dealership. All they want is your money, the minute you drive off the lot, they don't care. I have an expired p and find a smaller, customer caring dealership. All they want is your money, the minute you drive off the lot, they don't care. I have an expired plate and no title, after 30 days of purchase. Also, they had a "fake" Audi fob, which doesn’t work. It will cost us $400 to replace. I called numerous times, and was constantly put on hold, and you can never speak to an actual person. Their receptionist is good at covering their butts, when you call and ask for a manager, finance, or our sales person, no one answers the phone! it was worthless. SAVE YOURSELF THE TIME and AGONY! we paid cash up front and traded in a beautiful BMW, in perfect condition. NEVER AGAIN! More
by TAS
Employees Worked With
Yussef and Stefanie
April 11, 2021
Napleton's River Oaks Honda is a place you want to do business. They care about their customers. I had the pleasure of being assisted by JP (Jeffery Parham) and he was amazing! He put me in a very reliab business. They care about their customers. I had the pleasure of being assisted by JP (Jeffery Parham) and he was amazing! He put me in a very reliable and affordable vehicle. I can honestly say I left the dealership on cloud nine. If you're looking for a vehicle, go to Napleton's River Oaks Honda and ask for JP. More
by cassandra05041
Employees Worked With
April 03, 2021
Eric Labauex is a wonderful, patient sales consultant. The vehicle we came to purchase was already sold but Eric was able to get us a similar model for a reasonable price. We would highly recommend wor The vehicle we came to purchase was already sold but Eric was able to get us a similar model for a reasonable price. We would highly recommend working with Eric!!! More
by SD
Employees Worked With
April 02, 2021
I came in 2 days ago looking for a car and after searching at a lot of dealerships I was helped by maysam and he was so helpful he asked a lot of questions and found me the car I was looking for at searching at a lot of dealerships I was helped by maysam and he was so helpful he asked a lot of questions and found me the car I was looking for at a great price I highly recommend this place to anyone that’s been having a hard time dealing with different sales people that try and rush you into buying a new car but maysam made it very easy and was very patient and made my experience wonderful. Thank you!!! More
by Maged
Employees Worked With
Maysam F
April 01, 2021
Eric is the guy to see when looking for the perfect vehicle. He is Very patient and has great customer service He will definitely put you in something nice. vehicle. He is Very patient and has great customer service He will definitely put you in something nice. More
by SHEMACA
Employees Worked With
Eric Labauex
April 01, 2021
JP was excellent! Thank you River Oaks Honda for the best buying experience! I would recommend purchasing from this dealer and JP 10/10. Their finance team was also amazing- wow! buying experience! I would recommend purchasing from this dealer and JP 10/10. Their finance team was also amazing- wow! More
by Alexandra12
March 28, 2021
We like Honda cars and when it’s time to buy a new one, we shop around but always wind up at Napleton River Oaks Honda. The reason is simple - we get the best deal there. We bought at least a half dozen Ho we shop around but always wind up at Napleton River Oaks Honda. The reason is simple - we get the best deal there. We bought at least a half dozen Hondas through Sales Consultant Jeffery Parham. He takes the stress out of buying a new car. He listens to his customers and works hard to put together the best deal anywhere. And “Moody” Suliman in the Finance Dept. gets you through the stack of paperwork involved as quickly as possible with careful attention to detail and a sense of humor. More
by Fonda Honda
