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Napleton's River Oaks Honda
Lansing, IL
1,203 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,203 reviews
July 28, 2021
He was very helpful & was very concerned about me making the right decision on getting a car. Great conversation. Make feel comfortable I choosing my car. Glad I went to Jeffery! the right decision on getting a car. Great conversation. Make feel comfortable I choosing my car. Glad I went to Jeffery! More
by Andrew Williams
Employees Worked With
July 23, 2021
They are super friendly and helpful they made my experience with buying a new SUV feel like a walk in the park thanks to my sales consultant Jeffery Parham, he’s the best. experience with buying a new SUV feel like a walk in the park thanks to my sales consultant Jeffery Parham, he’s the best. More
by C. Cone
July 20, 2021
Jeff Parham does it again. The consumate salesman who treats his customers with care and professionalism. I have bought 8 Hondas at Napelton. He's best! treats his customers with care and professionalism. I have bought 8 Hondas at Napelton. He's best! More
by swader2
July 19, 2021
Have purchased 4 honda crv from this dealership with the same salesman, JP Parham over the past 16 years he gave me excellent service with each purchase. He was very knowledgeable about the cars he showed a same salesman, JP Parham over the past 16 years he gave me excellent service with each purchase. He was very knowledgeable about the cars he showed and patiently demonstrated all the features on my crv's. On July 12th i purchased 2021 crv hybrid, he explained the advantages of the fuel efficiency and safety features of the crv. The finance department was great in meeting my price point i was looking for. Great salesman that Mr. Parham I look forward referring him to my family and friends. More
by Kennedy2
July 17, 2021
We were upset when we went into the dealership. when I called they told us they had a car that we were looking for. so we traveled almost 2 hrs to get there and when we arrived they told us that the car h called they told us they had a car that we were looking for. so we traveled almost 2 hrs to get there and when we arrived they told us that the car had just been sold. I was very upset. But JP the salesperson spent a great deal of time with us and did a great job with 2 very angry people. I did buy a car from him. I give JP a 5 but the dealership left me a little uncomfortable. More
by wcobb3333
Employees Worked With
July 15, 2021
I had the best experience at Napleton Honda of Riveroaks. Lucien was a great salesman…………………….. Great customer service. Extremely patient and very nice. Really helped out. Lucien was a great salesman…………………….. Great customer service. Extremely patient and very nice. Really helped out. More
by ladianny1
Employees Worked With
Other Employees :
Lucien Harris
July 14, 2021
I had the opportunity of finding a Honda dealership near me that went above and beyond to meet my needs. I had the pleasure of working with the top salesman name JP when I was looking for a used SUV. JP wen me that went above and beyond to meet my needs. I had the pleasure of working with the top salesman name JP when I was looking for a used SUV. JP went above and beyond and not only found me a great deal on a new 2021 Honda CRV but got it in the unique color of royal red. I am soooo happy with my purchase. thank you JP and Honda! More
by Demi
July 09, 2021
Eric Labauex! Excellent customer service, patient, informative but not pushy. In my history of car purchasing, I put him in the top 5. He made the process easy and was very accommodating. Thank you Er informative but not pushy. In my history of car purchasing, I put him in the top 5. He made the process easy and was very accommodating. Thank you Eric and I love my Mercedes🥰 More
by LadyGilbert
Employees Worked With
Eric Labauex
July 07, 2021
POOR customer service after buying my 2021 Pilot back in March! It Requires me to go in to the dealer to get Answers! Very frustrating!! March! It Requires me to go in to the dealer to get Answers! Very frustrating!! More
by Betoso7219
