Back

Napleton's River Oaks Honda

Lansing, IL

4.8
1,169 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
Contact Dealership

17220 Torrence Ave

Lansing, IL

60438

Directions

By Type

Showing 1,170 reviews

May 24, 2021

Jeffries Parham/ JP, made my experience of buying a used vehicle very stress free. He was very knowledgeable,professional,took the time to show us around the dealership. Easy process. .Muhammed in the fin More

by Babyrayray
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammad Suliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Napleton's River Oaks Honda responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 24, 2021

Thanks to VIRGILE BREDY my sales consultant I experienced the most enjoyable car buying experience of my life. Right from the start she made me feel right at home and totally at ease. She was mos More

by Salvatore Plumery
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
VIRGILE BREDY, Certified Sales Consultant
May 25, 2021 -

Napleton's River Oaks Honda responded

Hi Salvatore, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

May 21, 2021

Dealing with finances is a nightmare. I bought my vehicle from here but recently sold it..I had purchased an extended warranty and no one calls you back. Leaving voicemails doesn’t help. I don’t live close b More

by Msmith18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mohammad Suliman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Doreen Mccarthy
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Napleton's River Oaks Honda responded

Hi, we are so disappointed to learn of this situation you have described. Please reach out to us at (708) 868-0100 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction. We hope to hear from you soon.

May 20, 2021

I worked with Courtney Bell on my recent car purchase & I am very satisified as Courtney was helpful, personable, & not in the least bit pushy. Great experience! More

by jpmckittrick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney, Bell
May 25, 2021 -

Napleton's River Oaks Honda responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton River Oaks Honda! We hope you continue to choose us for all your automotive needs! Take care!

May 15, 2021

Jeff Parham (JP) is your man! He’s so great, very personable and honest! You will be in the car of your dreams. I absolutely love my car. More

by Debbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Napleton's River Oaks Honda responded

Hello Debbie, thank you for your kind review; we are happy to pass along your comments to Jeff here at Napleton River Oaks Honda! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Take care!

May 15, 2021

JP was very professional and courteous he didn’t over sale he was accurate about product features very courteous and polite he’s a true professional More

by Carbuyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Napleton's River Oaks Honda responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Have a great day!

May 07, 2021

Jevon was friendly, low pressure and accommodating. He focused his attention on me. He was knowledgeable and made the transaction very easy. I was a pleasure to buy my dream car from him. More

by leeannrevis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jevon Dyer
May 09, 2021 -

Napleton's River Oaks Honda responded

Hello, we're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road! Safe travels!

May 05, 2021

They told me a car was available when I called. I drove there within minutes and was told the car sold the night before. No apologies were offered for my time wasted. More

by sidneyj23
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Liz Zato
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2021 -

Napleton's River Oaks Honda responded

Sidney, thank you for reaching out to us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (708) 868-0100 and we will do our best to make this better.

May 02, 2021

Eric Labauex was extremely nice and polite. Very patient man. We went for a test drive right away. When we came back, Eric was able to to help me get a great deal. I am in love my new Honda CRV. Eric is a w More

by hstaples1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Labauex
May 03, 2021 -

Napleton's River Oaks Honda responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 01, 2021

eric made me feel welcome like family of honda he was kind and he worked really hard with making sure i got everything that i wanted More

by brookelynn685
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
eric labauex sr
May 03, 2021 -

Napleton's River Oaks Honda responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

...
41
...