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Napleton's River Oaks Honda

Lansing, IL

4.9
1,196 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
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17220 Torrence Ave

Lansing, IL

60438

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Showing 1,196 reviews

August 13, 2021

Great dealership. Working with Lucien Harris was an absolute pleasure! He is extremely patient, I never felt pressured to make a decision, and most importantly, a professional. He was very knowledgeabl More

by Shantae
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucien Harris
Aug 18, 2021 -

Napleton's River Oaks Honda responded

Hi Shantae, thank you for your positive review. We're glad to hear that you found Lucien here at Napleton River Oaks Honda so helpful in the purchase of your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

August 09, 2021

I worked with Lucien Harris when I was there to buy my Honda Civic Type R. Lucien was so welcoming and easy going. Lucien helped me with the process every step of the way. Lucien answered all the question More

by Saiyang228
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucien Harris
Aug 09, 2021 -

Saiyang228 responded

I worked with Lucien Harris when I was there to buy my Honda Civic Type R. Lucien was so welcoming and easy going. Lucien helped me with the process every step of the way. Lucien answered all the questions I had and even had the car cleaned and ready to go when we finished. This was one of the best experiences ever. I would definitely go back in the future when I need a car with Lucien. If you guys go to Napleton’s River Oaks Honda, ask for Lucien Harris because he is amazing to work with. Definitely 10/10.

August 09, 2021

Friendly, easy to talk to, willing to negotiate in best terms. More

by mariacruzl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucien Harris
Aug 13, 2021 -

Napleton's River Oaks Honda responded

Hi Mariacruzl, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 08, 2021

Excellent job customer service for great we're recommending friends and family to come there thank you More

by RiddleDianne12345
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucien Harris
Aug 13, 2021 -

Napleton's River Oaks Honda responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

Aug 13, 2021 -

RiddleDianne12345 responded

Lucien Harris Quality of work was absolutely great I will recommend to family and friends I love Honda thank you Lucien Harris😁😁😁

July 27, 2021

He was very helpful & was very concerned about me making the right decision on getting a car. Great conversation. Make feel comfortable I choosing my car. Glad I went to Jeffery! More

by Andrew Williams
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Napleton's River Oaks Honda responded

Hello, thank you so much for sharing your recent experience with us, Andrew! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

July 23, 2021

They are super friendly and helpful they made my experience with buying a new SUV feel like a walk in the park thanks to my sales consultant Jeffery Parham, he’s the best. More

by C. Cone
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammad Suliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2021

Jeff Parham does it again. The consumate salesman who treats his customers with care and professionalism. I have bought 8 Hondas at Napelton. He's best! More

by swader2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Napleton's River Oaks Honda responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 19, 2021

Have purchased 4 honda crv from this dealership with the same salesman, JP Parham over the past 16 years he gave me excellent service with each purchase. He was very knowledgeable about the cars he showed a More

by Kennedy2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammad Suliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Napleton's River Oaks Honda responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Napleton River Oaks Honda so helpful in the purchase of your new vehicle. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

July 17, 2021

We were upset when we went into the dealership. when I called they told us they had a car that we were looking for. so we traveled almost 2 hrs to get there and when we arrived they told us that the car h More

by wcobb3333
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2021 -

Napleton's River Oaks Honda responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 15, 2021

I had the best experience at Napleton Honda of Riveroaks. Lucien was a great salesman…………………….. Great customer service. Extremely patient and very nice. Really helped out. More

by ladianny1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rhyan Hatter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lucien Harris
Jul 17, 2021 -

Napleton's River Oaks Honda responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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