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Napleton's River Oaks Honda
Lansing, IL
1,221 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,221 reviews
February 26, 2022
I dealt with a salesman who in my opinion gave me outstanding service. Mr. Jeffrey Parham was one of the best car salesman I have ever encountered. He was informative, patient, kind and professional. outstanding service. Mr. Jeffrey Parham was one of the best car salesman I have ever encountered. He was informative, patient, kind and professional. I never felt pressured or pushed to make my decision. I really appreciate that because I have felt like that in the majority of my past experiences. I'm very satisfied with this dealership thanks to Jeffrey Parham and staff. Sincerely, Cecelia White. More
by Cecelia
Employees Worked With
February 14, 2022
My experience with Christian was excellent! He did what was necessary to get me approved for the vehicle I really wanted & process didn’t take too long! was necessary to get me approved for the vehicle I really wanted & process didn’t take too long! More
by msrici225
Employees Worked With
February 12, 2022
Jeffery Parham gave outstanding service, would recommend him to anyone. Loved my experience.I will be back. him to anyone. Loved my experience.I will be back. More
by Blade2463
Employees Worked With
December 27, 2021
Horrible experience. Jesus wanted 23% over MSRP INCLUDING A $5000 “market adjustment”! The car was listed on their website for $ 24500. What a dishonest way to do business. Times are hard enough with o A $5000 “market adjustment”! The car was listed on their website for $ 24500. What a dishonest way to do business. Times are hard enough with out these guys gouging the customer. More
by Disappointed consumer
Employees Worked With
Jesus
December 24, 2021
JP is the best Sale person, with the best customer service, Looking to buy again will call JP. anyone looking to buy a car call for JP A#1 in Customer Service. service, Looking to buy again will call JP. anyone looking to buy a car call for JP A#1 in Customer Service. More
by Dapcompersgamezone
Employees Worked With
December 20, 2021
JP made the buying of a new CRV extremely easy, from the trade in process to the final purchase. If you are looking for a Honda see JP, you will not be disappointed. trade in process to the final purchase. If you are looking for a Honda see JP, you will not be disappointed. More
by db60462
Employees Worked With
December 04, 2021
JP is a great salesman! He was patient with me! Love my new Honda Civic! new Honda Civic! More
by ajv0416
Employees Worked With
