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Napleton's River Oaks Honda
Lansing, IL
1,191 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,191 reviews
August 19, 2021
My 2008 Honda Accord died on me Friday 8/6/21. After contemplating several options, I asked my favorite Service Tech (Mike Smajo) who would he recommend to see about a purchase. He introduced me to Mr. contemplating several options, I asked my favorite Service Tech (Mike Smajo) who would he recommend to see about a purchase. He introduced me to Mr. Parham. On Saturday 8/14/21 I entered Napleton's River Oaks Honda at approximately 10:00am, and drove out with my 2021 Honda Accord Sport just a few hours later. Needless to say, I was (and still am) pleased with the deal and service that Mr. Parham, and the entire Napleton's River Oaks Honda team provided me. If you want a hassle free path to a new or even used car, go see Mr. Parham and his team at Napleton's, and ride out with a smile like I did. Craig Chapman More
by chapman.craig
August 16, 2021
I came in for transmission fluid started talking to JP and I got a car. This is the second time he has sold me a car. JP is very informative with my questions. and I got a car. This is the second time he has sold me a car. JP is very informative with my questions. More
by Skgould
August 14, 2021
Mr. Parham was extremely helpful with financing my first vehicle. On the test drive it was great because he hadn't really been in the model I was driving so we both got to experience the car. His easy going vehicle. On the test drive it was great because he hadn't really been in the model I was driving so we both got to experience the car. His easy going manner and great customer service really sold me on getting my Honda Pilot a wk earlier than I originally wanted. Thank you so much and if you'relooking for a great car and a guy who knows about it Jeffrey Parham is your guy. More
by MomOf6
Employees Worked With
August 14, 2021
My experience at Napelton’s River oaks was Extremely Wonderful Mr .Harris was extremely helpful and listened to all of my needs and definitely delivered THANK YOU!! MR.HARRIS FOR HELPING MY FAMILY WE Wonderful Mr .Harris was extremely helpful and listened to all of my needs and definitely delivered THANK YOU!! MR.HARRIS FOR HELPING MY FAMILY WE APPRECIATE YOU Tanika C More
by cade_nina
Employees Worked With
Lucien Harris
August 13, 2021
Great dealership. Working with Lucien Harris was an absolute pleasure! He is extremely patient, I never felt pressured to make a decision, and most importantly, a professional. He was very knowledgeabl absolute pleasure! He is extremely patient, I never felt pressured to make a decision, and most importantly, a professional. He was very knowledgeable and wasn’t just trying to sell me anything. I highly recommend you talk to Lucien if you are considering buying a new or previously owned automobile. More
by Shantae
Employees Worked With
Lucien Harris
August 09, 2021
I worked with Lucien Harris when I was there to buy my Honda Civic Type R. Lucien was so welcoming and easy going. Lucien helped me with the process every step of the way. Lucien answered all the question Honda Civic Type R. Lucien was so welcoming and easy going. Lucien helped me with the process every step of the way. Lucien answered all the questions I had and even had the car cleaned and ready to go when we finished. This was one of the best experiences ever. I would definitely go back in the future when I need a car with Lucien. If you guys go to Napleton’s River Oaks Honda, ask for Lucien Harris because he is amazing to work with. Definitely 10/10. More
by Saiyang228
Employees Worked With
Lucien Harris
July 27, 2021
He was very helpful & was very concerned about me making the right decision on getting a car. Great conversation. Make feel comfortable I choosing my car. Glad I went to Jeffery! the right decision on getting a car. Great conversation. Make feel comfortable I choosing my car. Glad I went to Jeffery! More
by Andrew Williams
Employees Worked With
