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Napleton's River Oaks Honda

Lansing, IL

4.8
1,169 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
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17220 Torrence Ave

Lansing, IL

60438

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Showing 1,169 reviews

June 28, 2021

JP is the best at his job! I enjoyed his service and expertise. Thanks Honda! More

by stwilliams
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammad Suliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2021 -

Napleton's River Oaks Honda responded

Hello, we're happy to hear you had such a positive experience with JP! Feel free to reach out to us if you need anything. Have a wonderful day.

June 21, 2021

If you go and see Jefferey Parham in sales or Ed in finance these two gentleman will take amazing care of you. Especially during this time when cars are hard to find, these two worked extremely hard to More

by Jeremy Hudspeth
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Mohammad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2021 -

Napleton's River Oaks Honda responded

Hi, we're glad to hear our Staff took such great care of you, Jeremy! We hope we can continue to be of service to you down the road! Safe travels.

June 21, 2021

Great experience! Courtney worked with us on a fair price--no long waits while negotiating, like at most dealerships. He and the manager went out of their way to find a better financing rate than our c More

by flyingarrow
Recommend Dealer
Yes
Employees Worked With
Courtney, Yusef, Dean
Jun 25, 2021 -

Napleton's River Oaks Honda responded

Hello, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

June 17, 2021

Great experience. My sales rep Lucien Harris was professional and knowledgeable. He took the time to ensure my complete buying experience was top notch and unmatched More

by ggaineytech
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucien Harris
Jun 22, 2021 -

Napleton's River Oaks Honda responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

June 15, 2021

I just bought my car from Riveroaks Honda of Lansing and Lucien Harris was an absolute pleasure to work with very forthcoming with Information something you don’t get from a average salesman thanks again I More

by Shorty
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucien Harris
Jun 18, 2021 -

Napleton's River Oaks Honda responded

Hi, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you for choosing Napleton River Oaks Honda and we hope to see you again! Safe travels!

June 11, 2021

Nothing but hi 5’s all around for the entire Napleton River Oaks Honda team. Seriously, these folks have the customer interests at heart. Shout out to Lucien, my go to sales consultant representative More

by DRSmith3340
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucien Harris
Jun 13, 2021 -

Napleton's River Oaks Honda responded

Congratulations on your new car! It is great to hear our Staff: Lucien, Shawn and Mike were knowledgeable and pleasant to work with. We hope to see you again! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

June 04, 2021

I had a very pleasant experience and I got more than what I came in for Thanks to JP. He made it as to where I was very comfortable in testing out the Pilot and telling me all of my options so that I may ma More

by chefmate121
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

chefmate121 responded

Thanks Honda!!! You Rock!!

June 04, 2021

GREAT Customer Service! Very quick and straight to the point with helping me find the right vehicle with no hassle ! Definitely recommending my family and friends to come shop! More

by James
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Bell
Jun 06, 2021 -

Napleton's River Oaks Honda responded

Hi, it is great to hear that we were able to get you back on the road so quickly! Thank you for choosing Napleton River Oaks Honda and thanks again for the recommendation.

June 03, 2021

Jeffery Parham was friendly, polite and knowledgeable. He was able to help me through my purchase. I would recommend him to my family and friends. More

by Sunshine
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammad Suliman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Napleton's River Oaks Honda responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton's River Oaks Honda! Thanks for the recommendation, and have an amazing day!

Jun 07, 2021 -

Sunshine responded

Thanks!!

May 24, 2021

Jeffries Parham/ JP, made my experience of buying a used vehicle very stress free. He was very knowledgeable,professional,took the time to show us around the dealership. Easy process. .Muhammed in the fin More

by Babyrayray
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammad Suliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Napleton's River Oaks Honda responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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