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Napleton's River Oaks Honda
Lansing, IL
1,191 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,191 reviews
November 30, 2021
JP from River Oaks Honda is the BEST. He is so professional, knowledeable and patient. What I LOVE the most is that he listens to exactly what my requests are and do all he can to make it work. Th professional, knowledeable and patient. What I LOVE the most is that he listens to exactly what my requests are and do all he can to make it work. Thank you, I am very pleased with my 2022 Honda HR-V 😍 More
by CLASSYMSBELL
November 30, 2021
I went in to get a car today and I have to tell you, JP [Jeffery Parham] was a God sent. Immediately, I sat down, I could tell he was not doing this for the commission. He was patient, asked me question [Jeffery Parham] was a God sent. Immediately, I sat down, I could tell he was not doing this for the commission. He was patient, asked me questions and listened to me. He advised me like an uncle and made sure I left with the best car for me despite several rejections. Like I said, he was a God sent... If you go to Napleton's River Oaks Honda, Ask for JP, he is the best at what he does!!! More
by Bee
Employees Worked With
November 27, 2021
I went to river oaks to trade in and purchase a new vehicle they gave me a great price for my trade in and JP made the process fast and easy. vehicle they gave me a great price for my trade in and JP made the process fast and easy. More
by Honda20017
Employees Worked With
November 16, 2021
I looked for a long time and at a half dozen dealerships for a used Ridgeline. Eli was very helpful and knowledgeable. We had a straightforward no nonsense negotiation and I got the vehicle I wanted for a p for a used Ridgeline. Eli was very helpful and knowledgeable. We had a straightforward no nonsense negotiation and I got the vehicle I wanted for a price I could handle. I would recommend Eli and Napleton Honda to anyone shopping for a car More
by Andrew P
Employees Worked With
Eli Yacoub
November 13, 2021
I had a good experience dealing with JP it wasn't no hassle. He got straight to business Very helpful I would recommend JP to anyone. Thanks to him I have a rav4 Toyota 2018😁 hassle. He got straight to business Very helpful I would recommend JP to anyone. Thanks to him I have a rav4 Toyota 2018😁 More
by renicerussell6
Employees Worked With
October 29, 2021
I have been doing business with this dealership since 2014. I purchased a new car this year which was my 3rd car from them. My salesperson Jeffery Parham always makes the experience of buying a car ea 2014. I purchased a new car this year which was my 3rd car from them. My salesperson Jeffery Parham always makes the experience of buying a car easier for me. It is a hassle free enjoyable experience where I am informed of everything, he explains everything and works with me on the type of car I want. He is very polite, helpful, courteous. The staff at Napleteon River Oaks Honda is also polite and helpful. I take my car there for maintenance without hesitation because I know they will only do what needs to be done to the car when I am there. More
by dorothysanders18324
October 28, 2021
Friendly staff and courteous. The staff were great and I had a wonderful purchasing experience. Cortez Bell was an outstanding salesman. I will definitely come back in the future. had a wonderful purchasing experience. Cortez Bell was an outstanding salesman. I will definitely come back in the future. More
by EDG
Employees Worked With
Cortez Bell
