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Napleton's River Oaks Honda
Lansing, IL
1,221 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,221 reviews
August 07, 2022
J.P. Parham was professional and a very nice person. He listened and gave us advice before the purchase. listened and gave us advice before the purchase. More
by blsmith424
Employees Worked With
August 01, 2022
Ok l have been dealing with Napleton dealer ships since 2011 first Napleton Kia now Napleton Honda l enjoy the staff the place andvtge atmosphere if Napleton Honda l think 6 cars will let you know l am ple 2011 first Napleton Kia now Napleton Honda l enjoy the staff the place andvtge atmosphere if Napleton Honda l think 6 cars will let you know l am pleased More
by Lois
Employees Worked With
July 15, 2022
The salesman Alfonso I dealt with is rhe worst salesman I've ever dealt with. He lied to.mg face about everything. And charged my credit an extra 13.000 dollars the. The sale price without my knowledge I've ever dealt with. He lied to.mg face about everything. And charged my credit an extra 13.000 dollars the. The sale price without my knowledge More
by jon paul
July 12, 2022
Excellent Customer Service, Very Professional, Competent, and Detailed Eric and Larry are the Best, Very Accommodating and Proficient, You can tell, They Love The Work They Do….. and Detailed Eric and Larry are the Best, Very Accommodating and Proficient, You can tell, They Love The Work They Do….. More
by Caudle
June 24, 2022
Always pleasant! !! My experience from buying a car to getting my car serviced has been a great experience! !! My experience from buying a car to getting my car serviced has been a great experience! More
by wyndid70
Employees Worked With
June 13, 2022
My sales representative was JP and Yousef They both was very informative and friendly. They both was able to meet my needs where I was in terms of the vehicle I want and my monthly payment. My experience w very informative and friendly. They both was able to meet my needs where I was in terms of the vehicle I want and my monthly payment. My experience with these two individuals was awesome. More
by lucetarichardscampbell
June 11, 2022
This is the fourth purchased with Jeffrey Parham; he not only tries to make the sell but make it affordable for me. I will only deal with him. only tries to make the sell but make it affordable for me. I will only deal with him. More
by rondurham53
Employees Worked With
June 10, 2022
This is the best car dealership I ever been to JP is the best salesman. I bought three Honda cars from this guy. He is a good man best salesman. I bought three Honda cars from this guy. He is a good man More
by antwon_thomas06
Employees Worked With
