Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's River Oaks Honda
Lansing, IL
1,203 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,203 reviews
April 09, 2022
Sales consultant Jeffrey Parham was instrumental in assisting men with the purchase of my vehicle,without his knowledge and courteous service I doubt that the purchase would have never happened. assisting men with the purchase of my vehicle,without his knowledge and courteous service I doubt that the purchase would have never happened. More
by Leonard Custard
Employees Worked With
April 06, 2022
Scheduled to go see the car and they sold it without calling me back as agreed cost me 2 $1.50 tolls and $25 dollars in gas and 2 hours of my time! Tried to call them to say I'll be there a few hours e calling me back as agreed cost me 2 $1.50 tolls and $25 dollars in gas and 2 hours of my time! Tried to call them to say I'll be there a few hours early no one would pick up the phone! Don't do business with them. More
by Gary
Employees Worked With
Laura
March 28, 2022
I worked with JP to get my deal done and he was AMAZING! Not a fast talker, just a great salesperson! He took the time to ask me what I was looking for and what I needed. He really listened to me and got Not a fast talker, just a great salesperson! He took the time to ask me what I was looking for and what I needed. He really listened to me and got me the deal that made me say yes! Although it was not a perfect deal, he made sure the three things that were most important to me were accomplished. I felt comfortable and not pressured. JP was knowledgeable, friendly and made sure the customer service aspect of our encounter was 100% on point! It was a great experience. More
by tramac1968
Employees Worked With
Other Employees :
I don't know his name....the older gentleman that showed me how to work all the features.
March 26, 2022
Lucien in sales and Shane in Finance took exceptional care of me from start to finish, couldn’t ask for anything more! Great experience, love my Car and the Finance terms!! care of me from start to finish, couldn’t ask for anything more! Great experience, love my Car and the Finance terms!! More
by shumperthope
Employees Worked With
Lucien Harris - sales
March 25, 2022
JP beyond amazing! ! He completely made me feel like a friend and not a customer. Go to JP!!! He will definitely see my face again! ! He completely made me feel like a friend and not a customer. Go to JP!!! He will definitely see my face again! More
by Rawalto1
Employees Worked With
March 19, 2022
My husband and I just purchased a brand new Honda Accord Sport a couple days ago. JP was very helpful since we first arrived he walked us in and out and was pretty straight forward. Excellent service from t Sport a couple days ago. JP was very helpful since we first arrived he walked us in and out and was pretty straight forward. Excellent service from the salesperson to everyone else in there very professional. More
by Itzel
March 19, 2022
My wife and I recently purchased a brand new Honda Accord sport and didn’t take more then 3 hrs to get it we had great help from jp. He was fast and really straight forward on everything when straight to wor sport and didn’t take more then 3 hrs to get it we had great help from jp. He was fast and really straight forward on everything when straight to work and did everything in his power to get us a great deal definitely recommend JP!! More
by Cesariogodinez
March 09, 2022
My sell person Jeffery Parham is very knowledgeable of the produce he is selling i will recommend this dealership to friend and family. the produce he is selling i will recommend this dealership to friend and family. More
by Cornelius
Employees Worked With
