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Napleton's River Oaks Honda
Lansing, IL
1,169 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,169 reviews
September 27, 2021
This dealership was awesome! I had the pleasure of working with JP, very knowledgeable of the vehicles, no hassle, allowed me the time I needed to make a decision and sped up the paperwork once my dec working with JP, very knowledgeable of the vehicles, no hassle, allowed me the time I needed to make a decision and sped up the paperwork once my decision was made. In and out with a brand new Honda! More
by Ant_s7414
Employees Worked With
September 12, 2021
Bought a car from here not to long ago Virgile Bredy kept harassing me about writing a review. HIGHLY WON’T RECOMMEND getting a car from here. Everything felt rushed it wasn’t a great sale or experience at a harassing me about writing a review. HIGHLY WON’T RECOMMEND getting a car from here. Everything felt rushed it wasn’t a great sale or experience at all. Nobody answer the phone! Nobody still didn’t called me back about when I can pay for my license plates Bredy said they waiting on somebody. Bredy kept calling me all day even while I’m at work about a review so here it is when she didn’t even kno what she was doin I was asking her questions and she’ll say “idk”or “I didn’t ask them” and she was calling me about my brother (he had bought a car too) she was doing to much. Now why would I write a good review about her or this place? Yeah ok! More
by Jessica
Employees Worked With
Virgile Bredy 0 star
September 09, 2021
JP was very patient and professional over our two week transaction. Jeff always stated he wanted me to be happy and he went over and beyond to see to that happening. transaction. Jeff always stated he wanted me to be happy and he went over and beyond to see to that happening. More
by Tasha
Employees Worked With
August 28, 2021
Jeffery Parham helped with the dents in new car. Very helpful and excellent customer service helpful and excellent customer service More
by Doris Adams
Employees Worked With
August 20, 2021
Happy to note my experience today with salesman Lucien Harris & Crew/Staff👍🏽🖖🏽👍🏽🖖🏽 Although my current car was in for routine service, they came up with a deal I couldn’t refuse!!!!!! Thanks for t Harris & Crew/Staff👍🏽🖖🏽👍🏽🖖🏽 Although my current car was in for routine service, they came up with a deal I couldn’t refuse!!!!!! Thanks for the Opportunity Guys, & a system that placed in a perfect interest RATE 🕊🤷🏽♀️🕊 More
by helen_rockingham
Employees Worked With
Lucien Harris
August 19, 2021
My 2008 Honda Accord died on me Friday 8/6/21. After contemplating several options, I asked my favorite Service Tech (Mike Smajo) who would he recommend to see about a purchase. He introduced me to Mr. contemplating several options, I asked my favorite Service Tech (Mike Smajo) who would he recommend to see about a purchase. He introduced me to Mr. Parham. On Saturday 8/14/21 I entered Napleton's River Oaks Honda at approximately 10:00am, and drove out with my 2021 Honda Accord Sport just a few hours later. Needless to say, I was (and still am) pleased with the deal and service that Mr. Parham, and the entire Napleton's River Oaks Honda team provided me. If you want a hassle free path to a new or even used car, go see Mr. Parham and his team at Napleton's, and ride out with a smile like I did. Craig Chapman More
by chapman.craig
August 16, 2021
I came in for transmission fluid started talking to JP and I got a car. This is the second time he has sold me a car. JP is very informative with my questions. and I got a car. This is the second time he has sold me a car. JP is very informative with my questions. More
by Skgould
