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Napleton's River Oaks Honda
Lansing, IL
1,168 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,169 reviews
March 26, 2022
Lucien in sales and Shane in Finance took exceptional care of me from start to finish, couldn’t ask for anything more! Great experience, love my Car and the Finance terms!! care of me from start to finish, couldn’t ask for anything more! Great experience, love my Car and the Finance terms!! More
by shumperthope
Employees Worked With
Lucien Harris - sales
March 25, 2022
JP beyond amazing! ! He completely made me feel like a friend and not a customer. Go to JP!!! He will definitely see my face again! ! He completely made me feel like a friend and not a customer. Go to JP!!! He will definitely see my face again! More
by Rawalto1
Employees Worked With
March 18, 2022
My wife and I recently purchased a brand new Honda Accord sport and didn’t take more then 3 hrs to get it we had great help from jp. He was fast and really straight forward on everything when straight to wor sport and didn’t take more then 3 hrs to get it we had great help from jp. He was fast and really straight forward on everything when straight to work and did everything in his power to get us a great deal definitely recommend JP!! More
by Cesariogodinez
March 18, 2022
My husband and I just purchased a brand new Honda Accord Sport a couple days ago. JP was very helpful since we first arrived he walked us in and out and was pretty straight forward. Excellent service from t Sport a couple days ago. JP was very helpful since we first arrived he walked us in and out and was pretty straight forward. Excellent service from the salesperson to everyone else in there very professional. More
by Itzel
March 09, 2022
My sell person Jeffery Parham is very knowledgeable of the produce he is selling i will recommend this dealership to friend and family. the produce he is selling i will recommend this dealership to friend and family. More
by Cornelius
Employees Worked With
February 25, 2022
I dealt with a salesman who in my opinion gave me outstanding service. Mr. Jeffrey Parham was one of the best car salesman I have ever encountered. He was informative, patient, kind and professional. outstanding service. Mr. Jeffrey Parham was one of the best car salesman I have ever encountered. He was informative, patient, kind and professional. I never felt pressured or pushed to make my decision. I really appreciate that because I have felt like that in the majority of my past experiences. I'm very satisfied with this dealership thanks to Jeffrey Parham and staff. Sincerely, Cecelia White. More
by Cecelia
Employees Worked With
February 25, 2022
Jeffrey Parham is a great sales person. I like the fact that he talks to me and not at me he takes his time and explains things in regards to the car this is my 3rd car that I have purchase I like the fact that he talks to me and not at me he takes his time and explains things in regards to the car this is my 3rd car that I have purchased with JP I like the fact that he will work with you an not against you I will only purchase my cars from Napleton Honda Check it out and go see Jp More
by Lady Dee
February 14, 2022
My experience with Christian was excellent! He did what was necessary to get me approved for the vehicle I really wanted & process didn’t take too long! was necessary to get me approved for the vehicle I really wanted & process didn’t take too long! More
by msrici225
Employees Worked With
