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Napleton's River Oaks Honda
Lansing, IL
1,168 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,168 reviews
April 26, 2022
I was referred to JP. 1st class gentleman. Asked my needs, he listened. No purchase 1st class gentleman. Asked my needs, he listened. No purchase More
by Kimberly Washington
Employees Worked With
April 26, 2022
This is a Dealership I've been coming to for about 10 years. I had a lease that was up approximately a week ago and chose to purchase. My Salesman was Jeff Parham and he was wonderful, I truly recommen years. I had a lease that was up approximately a week ago and chose to purchase. My Salesman was Jeff Parham and he was wonderful, I truly recommend him to anyone seeing this review. Thank you again Jeff Parham. Dealership is always so clean and Honda's are the best vehicles! More
by laura
April 25, 2022
J.D. went out of his way to make my experience the best .Down to earth guy made me feel like I was among friends..Shout out to Yousef for the good phone contact and pricing ...A +++ Dealership .Down to earth guy made me feel like I was among friends..Shout out to Yousef for the good phone contact and pricing ...A +++ Dealership More
by kleymaxx
Employees Worked With
JD and Yousef
April 24, 2022
JP the man took care of me good honest man helped me get back in my 2022 Honda Civic sport back in my 2022 Honda Civic sport More
by Dannie
Employees Worked With
April 20, 2022
I drove 1 hour to visit the dealership and when I arrived I was told that the price quote was not valid and that there would be a $3K surcharge for “low inventory”. I was told that the charge is usually $5K I was told that the price quote was not valid and that there would be a $3K surcharge for “low inventory”. I was told that the charge is usually $5K but they were lowering for me! I was prepared to buy the car and instead left very disappointed. I am happy that I bought the car at a different dealer. I would like to warn others about the deceptive practice. More
by Mdxjoe
Employees Worked With
Niesha Perkins
April 09, 2022
Sales consultant Jeffrey Parham was instrumental in assisting men with the purchase of my vehicle,without his knowledge and courteous service I doubt that the purchase would have never happened. assisting men with the purchase of my vehicle,without his knowledge and courteous service I doubt that the purchase would have never happened. More
by Leonard Custard
Employees Worked With
April 06, 2022
Scheduled to go see the car and they sold it without calling me back as agreed cost me 2 $1.50 tolls and $25 dollars in gas and 2 hours of my time! Tried to call them to say I'll be there a few hours e calling me back as agreed cost me 2 $1.50 tolls and $25 dollars in gas and 2 hours of my time! Tried to call them to say I'll be there a few hours early no one would pick up the phone! Don't do business with them. More
by Gary
Employees Worked With
Laura
March 28, 2022
I worked with JP to get my deal done and he was AMAZING! Not a fast talker, just a great salesperson! He took the time to ask me what I was looking for and what I needed. He really listened to me and got Not a fast talker, just a great salesperson! He took the time to ask me what I was looking for and what I needed. He really listened to me and got me the deal that made me say yes! Although it was not a perfect deal, he made sure the three things that were most important to me were accomplished. I felt comfortable and not pressured. JP was knowledgeable, friendly and made sure the customer service aspect of our encounter was 100% on point! It was a great experience. More
by tramac1968
Employees Worked With
Other Employees :
I don't know his name....the older gentleman that showed me how to work all the features.
March 26, 2022
Lucien in sales and Shane in Finance took exceptional care of me from start to finish, couldn’t ask for anything more! Great experience, love my Car and the Finance terms!! care of me from start to finish, couldn’t ask for anything more! Great experience, love my Car and the Finance terms!! More
by shumperthope
Employees Worked With
Lucien Harris - sales
