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Napleton's River Oaks Honda
Lansing, IL
1,189 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,189 reviews
October 13, 2022
Honestly this is such a bad dealership in every aspect . I called the number listed below to speak to sales/service manager and they told me they where not going to fix anything and that they would give me m I called the number listed below to speak to sales/service manager and they told me they where not going to fix anything and that they would give me my money back if I delete the bad review I gave. They just don’t want people to know how they really treat their customers. I Went in to purchase a vehicle, and they made the process so long and frustrating. When they had to fix a part on the vehicle they replaced the part with a totally different grille , when it came to the paint job there was smudging on a new paint job and when I went in to pick up the car one of the workers scratched it and made me wait longer to get my car because it had to be repainted. I’ve had the car for a week now and the brakes are so bad, sales man told me there was 70% life on them when I bought car and they are bad after one week . And the car jumps after every stop it takes due to needing transmission mount or shocks. I called a manger and they said I had to replace them because the car was sitting so it’s not their fault. I really do not recommend buying a vehicle from them. More
by Angelica
Employees Worked With
Jose, service manager
October 03, 2022
I stopped to look at inventory of used AWD vehicles. I was promptly greeted by Jose. He led me to my 2013 Ford Taurus AWD. He was easy to deal with assuring me that this is my car. He was an all around I was promptly greeted by Jose. He led me to my 2013 Ford Taurus AWD. He was easy to deal with assuring me that this is my car. He was an all around Professional as well as a mannerable gentleman. I will refer friends to Napleton Honda and Jose Arias for sure! Fist bump. More
by iequalize4u
Employees Worked With
Jose Arias
September 27, 2022
Everybody was friendly attentive and knowledgeable. Made us feel comfortable and very relaxed. Will tell people about the wonderful service we got. Made us feel comfortable and very relaxed. Will tell people about the wonderful service we got. More
by Cakes
Employees Worked With
JDDonley
September 23, 2022
The salesman JP is very nice and professional. He helped me get a great deal, on a 2023 Honda H-RV. I been coming to this dealership since 2003. I highly recommend them. He helped me get a great deal, on a 2023 Honda H-RV. I been coming to this dealership since 2003. I highly recommend them. More
by Mz.Nikki
Employees Worked With
Other Employees :
Mike the Cool Guy
September 19, 2022
Car salesman Alfonso Ruiz was very patient and knowledgeable about his vehicles on the lot, I truly felt like he cared about his customers choices by giving, useful advice. knowledgeable about his vehicles on the lot, I truly felt like he cared about his customers choices by giving, useful advice. More
by benasaintt
Employees Worked With
Alfonso Ruiz
August 22, 2022
What an AWESOME EXPERIENCE. NAPLETON HONDA OF RIVER OAKS IS BY FAR AND A1 DEALERSHIP WITH AN A1 SALES CONSULTANT (CAVELL STUBBS). CAVELL'S PROFESSIONALISM AND INTEGRITY WAS WELL NAPLETON HONDA OF RIVER OAKS IS BY FAR AND A1 DEALERSHIP WITH AN A1 SALES CONSULTANT (CAVELL STUBBS). CAVELL'S PROFESSIONALISM AND INTEGRITY WAS WELL APPRECIATED. HE IS DEFINITELY AN ASSET TO YOUR DEALERSHIP.. KEEP UP THE OUTSTANDING JOB. 😊 THANKS NAPLETON HONDA. More
by Ruthie and Jacqueline George
Employees Worked With
August 19, 2022
Jeffery Parham has great customer service and very informing on the information it was a pleasure to speak with him informing on the information it was a pleasure to speak with him More
by triannahampton
Employees Worked With
August 06, 2022
J.P. Parham was professional and a very nice person. He listened and gave us advice before the purchase. listened and gave us advice before the purchase. More
by blsmith424
Employees Worked With
