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Napleton's River Oaks Honda
Lansing, IL
1,167 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,167 reviews
September 27, 2022
Everybody was friendly attentive and knowledgeable. Made us feel comfortable and very relaxed. Will tell people about the wonderful service we got. Made us feel comfortable and very relaxed. Will tell people about the wonderful service we got. More
by Cakes
Employees Worked With
JDDonley
September 23, 2022
The salesman JP is very nice and professional. He helped me get a great deal, on a 2023 Honda H-RV. I been coming to this dealership since 2003. I highly recommend them. He helped me get a great deal, on a 2023 Honda H-RV. I been coming to this dealership since 2003. I highly recommend them. More
by Mz.Nikki
Employees Worked With
Other Employees :
Mike the Cool Guy
September 19, 2022
Car salesman Alfonso Ruiz was very patient and knowledgeable about his vehicles on the lot, I truly felt like he cared about his customers choices by giving, useful advice. knowledgeable about his vehicles on the lot, I truly felt like he cared about his customers choices by giving, useful advice. More
by benasaintt
Employees Worked With
Alfonso Ruiz
August 22, 2022
What an AWESOME EXPERIENCE. NAPLETON HONDA OF RIVER OAKS IS BY FAR AND A1 DEALERSHIP WITH AN A1 SALES CONSULTANT (CAVELL STUBBS). CAVELL'S PROFESSIONALISM AND INTEGRITY WAS WELL NAPLETON HONDA OF RIVER OAKS IS BY FAR AND A1 DEALERSHIP WITH AN A1 SALES CONSULTANT (CAVELL STUBBS). CAVELL'S PROFESSIONALISM AND INTEGRITY WAS WELL APPRECIATED. HE IS DEFINITELY AN ASSET TO YOUR DEALERSHIP.. KEEP UP THE OUTSTANDING JOB. 😊 THANKS NAPLETON HONDA. More
by Ruthie and Jacqueline George
Employees Worked With
August 19, 2022
Jeffery Parham has great customer service and very informing on the information it was a pleasure to speak with him informing on the information it was a pleasure to speak with him More
by triannahampton
Employees Worked With
August 06, 2022
J.P. Parham was professional and a very nice person. He listened and gave us advice before the purchase. listened and gave us advice before the purchase. More
by blsmith424
Employees Worked With
August 01, 2022
Ok l have been dealing with Napleton dealer ships since 2011 first Napleton Kia now Napleton Honda l enjoy the staff the place andvtge atmosphere if Napleton Honda l think 6 cars will let you know l am ple 2011 first Napleton Kia now Napleton Honda l enjoy the staff the place andvtge atmosphere if Napleton Honda l think 6 cars will let you know l am pleased More
by Lois
Employees Worked With
July 15, 2022
The salesman Alfonso I dealt with is rhe worst salesman I've ever dealt with. He lied to.mg face about everything. And charged my credit an extra 13.000 dollars the. The sale price without my knowledge I've ever dealt with. He lied to.mg face about everything. And charged my credit an extra 13.000 dollars the. The sale price without my knowledge More
by jon paul
