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Napleton's River Oaks Honda
Lansing, IL
1,167 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,167 reviews
November 26, 2022
I loved this dealership! I was not bothered or smothered while looking at vehicles, which I really liked. My sales consultant Jeffery Parham was excellent, straight to the po I was not bothered or smothered while looking at vehicles, which I really liked. My sales consultant Jeffery Parham was excellent, straight to the point, and got me a fantastic deal! I’m absolutely ecstatic about my vehicle purchase! More
by C.vounjohnson96
Employees Worked With
November 21, 2022
The dealership atmosphere was very friendly. My sales consultant, Earnest Norman was very patient and knowlegdeable with providing me information about the cars that I was looking at. My sales consultant, Earnest Norman was very patient and knowlegdeable with providing me information about the cars that I was looking at. More
by Lia
Employees Worked With
November 12, 2022
Ernest and Sam were awesome! Very helpful and encouraging!!! They found exactly what I wanted! Very helpful and encouraging!!! They found exactly what I wanted! More
by Falana315
Employees Worked With
November 04, 2022
I appreciated Earnest Norman, I only intended to look an a vehicle and ended up buying one. Thank you Earnest, I’m happy with my vehicle. a vehicle and ended up buying one. Thank you Earnest, I’m happy with my vehicle. More
by J. Miller
Employees Worked With
November 04, 2022
JP was straight up with and was very easy to work with. I enjoyed the experience! I enjoyed the experience! More
by sidsiv4
Employees Worked With
November 04, 2022
I recently purchased my CRV from Napleton Riveroaks Honda. JP was my salesman. He was very professional and answered all of my questions. Please stop by and let him help you get your new car. Honda. JP was my salesman. He was very professional and answered all of my questions. Please stop by and let him help you get your new car. More
by DE
Employees Worked With
November 01, 2022
I have been coming to this dealership for 12 years. I recently purchased a new vehicle. My experience with salesman "JP" Jeffery Parham did not disappoint. He was very patient and put the "pro" in prof I recently purchased a new vehicle. My experience with salesman "JP" Jeffery Parham did not disappoint. He was very patient and put the "pro" in professionalism—additionally kudos to Larry Chambers for his expertise and patience in explaining the vehicle. More
by Mzmitch
October 14, 2022
My experience was absolutely amazing. Earnest (Salesman) is definitely the man to go to when buying a car at this dealership. Professional, patient and honest. He is willing to put in the Earnest (Salesman) is definitely the man to go to when buying a car at this dealership. Professional, patient and honest. He is willing to put in the work to satisfy and fulfill your car buying needs! I would purchase from him again! More
by Lady Spice
October 13, 2022
Honestly this is such a bad dealership in every aspect . I called the number listed below to speak to sales/service manager and they told me they where not going to fix anything and that they would give me m I called the number listed below to speak to sales/service manager and they told me they where not going to fix anything and that they would give me my money back if I delete the bad review I gave. They just don’t want people to know how they really treat their customers. I Went in to purchase a vehicle, and they made the process so long and frustrating. When they had to fix a part on the vehicle they replaced the part with a totally different grille , when it came to the paint job there was smudging on a new paint job and when I went in to pick up the car one of the workers scratched it and made me wait longer to get my car because it had to be repainted. I’ve had the car for a week now and the brakes are so bad, sales man told me there was 70% life on them when I bought car and they are bad after one week . And the car jumps after every stop it takes due to needing transmission mount or shocks. I called a manger and they said I had to replace them because the car was sitting so it’s not their fault. I really do not recommend buying a vehicle from them. More
by Angelica
Employees Worked With
Jose, service manager
October 03, 2022
I stopped to look at inventory of used AWD vehicles. I was promptly greeted by Jose. He led me to my 2013 Ford Taurus AWD. He was easy to deal with assuring me that this is my car. He was an all around I was promptly greeted by Jose. He led me to my 2013 Ford Taurus AWD. He was easy to deal with assuring me that this is my car. He was an all around Professional as well as a mannerable gentleman. I will refer friends to Napleton Honda and Jose Arias for sure! Fist bump. More
by iequalize4u
Employees Worked With
Jose Arias
