Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's River Oaks Honda
Lansing, IL
1,189 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,189 reviews
April 06, 2023
I really love the staff. They are always friendly, professional and knowledgeable. JP was the car dealer I worked with. I highly recommend this dealership. Great job guys and They are always friendly, professional and knowledgeable. JP was the car dealer I worked with. I highly recommend this dealership. Great job guys and thank you so much!! More
by LaB
April 05, 2023
I was totally satisfied with my purchase. Great customer service. My salesman Sheeve Patel went above and beyond to make sure that I was most comfortable with my vehicle. Most definitely wil Great customer service. My salesman Sheeve Patel went above and beyond to make sure that I was most comfortable with my vehicle. Most definitely will be a returning customer. More
by Rhonda54
Employees Worked With
Sheev Patel
April 01, 2023
Me and my son were looking to buy a car at a decent price, and we found a used ford car. But they already sold it, but then Faris was able to get us a better car for a fair price at lease which was a u price, and we found a used ford car. But they already sold it, but then Faris was able to get us a better car for a fair price at lease which was a used 2011 Honda Civic LX. When we got to the dealership we were treated warmly by the team, namely one named Jeffrey Parham. Jeffrey was friendly and attentive and the whole process didn’t felt impersonal and we were able to get car out of the dealership at a reasonable time. We highly recommend this dealership. More
by Kathleen and Kevin Kennedy
Employees Worked With
March 20, 2023
Jose was awesome with assisting me with my purchase! I'm extremely satisfied and will definitely refer Jose and Napleton River Oaks to my friends and associates! Thank you guys so much! I'm extremely satisfied and will definitely refer Jose and Napleton River Oaks to my friends and associates! Thank you guys so much! More
by Eric Hagerman
Employees Worked With
José Arias
March 20, 2023
I worked with Ernest and JP. They provided excellent service. The process was east and they were not pushy. They provided excellent service. The process was east and they were not pushy. More
by windy
March 18, 2023
I had Earnest and Sam as my salesman and they were very helpful. Most friendly salesman I’ve ever had. Will keep purchasing cars from them helpful. Most friendly salesman I’ve ever had. Will keep purchasing cars from them More
by Normadavis51
March 16, 2023
Every time I come I always get exceptional service. Jeffrey was great and very helpful. Jeffrey was great and very helpful. More
by juliebabiarz
Employees Worked With
March 16, 2023
Knowledgeable staff, willing to help nice clean facilities, very helpful educated manager. Great inventory, good location facilities, very helpful educated manager. Great inventory, good location More
by 1040 Morris
Employees Worked With
Other Employees :
Darryl
