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Napleton's River Oaks Honda
Lansing, IL
1,167 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,167 reviews
January 03, 2023
excellent service. shout out to JP for making ends meet and having exceptional customer service. will be looking forward to coming back! shout out to JP for making ends meet and having exceptional customer service. will be looking forward to coming back! More
by egonzalez8542
December 28, 2022
JP was very helpful in making our trade-in and new purchase and very professional. purchase and very professional. More
by Ken DJ
December 28, 2022
River Oaks helped me to find a great car for the right price. JP was patient with me purchasing a car for the first time, and I never felt blindsided. Yusuf from finance was super friendly and made number price. JP was patient with me purchasing a car for the first time, and I never felt blindsided. Yusuf from finance was super friendly and made numbers make sense. Thank you! More
by S Findley
Employees Worked With
December 27, 2022
JP did a great job showing us all of our different options. He was on time and very friendly. I would recommend him for anyone looking for a vehicle in the area. options. He was on time and very friendly. I would recommend him for anyone looking for a vehicle in the area. More
by Brandon
Employees Worked With
December 21, 2022
Jp the salesman was great loved the communication and dedication sending more people to you thanks so much for the help and the car I was approved for ❤️ dedication sending more people to you thanks so much for the help and the car I was approved for ❤️ More
by Artistbarksdale7
Employees Worked With
JP
December 07, 2022
JP was awesome and treated us very fairly. He made the car-buying experience positive. He made the car-buying experience positive. More
by aristotle11
Employees Worked With
December 04, 2022
I had a great experience Jose was able to get me in the car I wanted he went above and behind I highly recommend this dealership and to go see jose car I wanted he went above and behind I highly recommend this dealership and to go see jose More
by Darion
Employees Worked With
Jose Lopez
December 01, 2022
I purchased my car yesterday and Ernest was the absolute best. He walked me through the process and was very patient. I would definitely recommend if you are looking to purchase a car at this dealership ask best. He walked me through the process and was very patient. I would definitely recommend if you are looking to purchase a car at this dealership ask for Ernest Norman. Hands down the best. Love this dealership More
by sedaliajclark
Employees Worked With
