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Napleton's River Oaks Honda

Lansing, IL

4.8
1,167 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
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17220 Torrence Ave

Lansing, IL

60438

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Showing 1,167 reviews

February 22, 2023

JP is a great salesman. He assisted me tremendously in purchasing my vehicle. He went above and beyond in helping me in selecting the right vehicle for my business. I will d More

by Eddie
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2023 -

Napleton's River Oaks Honda responded

Hi Eddie, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton River Oaks Honda! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 18, 2023

Virgilie is a excellent salesperson. She helped my sister with the car she was looking at online. More

by 1tommyl.harris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vigilie
Feb 21, 2023 -

Napleton's River Oaks Honda responded

Hi, thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

February 11, 2023

I’ve now bought two cars from River Oaks Honda and I was taken care of each time. Earnest was a great salesperson. He wasn’t pushy and he reassured us that we were making a great choice and made sure to exp More

by Courtney L.
Recommend Dealer
Yes
Employees Worked With
Earnest Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2023 -

Napleton's River Oaks Honda responded

Hi Courtney, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

February 08, 2023

JP is the best. Got me $15k for my 2017 civic trade in. Got me into a 2023 and I couldn’t be happier. Worked his butt off to get me a deal that made sense and worked More

by WhatThatPrintDo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2023 -

Napleton's River Oaks Honda responded

Hello, thank you for your kind review; we are happy to pass along your comments to JP here at Napleton River Oaks Honda! We hope you continue to choose us for all your automotive needs! Take care!

January 30, 2023

JP was extremely attentive to my needs, he listened to my concerns and although I thought I wanted a CRV, I walked out with a Honda Passport that I am very happy with. I didn't even think of test driving one More

by Angie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2023 -

Napleton's River Oaks Honda responded

Thank you so much for sharing your recent experience with us, Angie! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

January 17, 2023

Treated with respect. Honesty throughout the process. From the initial video from their BDC through to signing the contract? This is how it should be done. After having More

by UnshavenMarc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Faris (sales), Dan, and Haeli
Jan 19, 2023 -

Napleton's River Oaks Honda responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help. Safe travels!

January 16, 2023

JP was very helpful and took the time to answer my questions. He very knowledgeable about the vehicle I was interested in. He took the time with added touches like a followup phone call after I bought More

by ebst
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2023 -

Napleton's River Oaks Honda responded

Hello, we're happy you found our staff to be so supportive during your experience here at Napleton River Oaks Honda. We hope you continue to choose us for all your automotive needs! Take care!

January 16, 2023

Napleton’s River Oaks Honda is a great dealership! They make sure to work within your budget. Special shoutout to Jeffrey Parham for helping me with purchasing a car. Very trustworthy associate ! More

by tyree2339
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2023 -

Napleton's River Oaks Honda responded

Hello, thank you for your kind review; we are happy to pass along your comments to Jeffrey here at Napleton River Oaks Honda! We hope you continue to choose us for all your automotive needs! Take care!

January 15, 2023

Sent them 3 or more requests and was never contacted. It has since been sold More

by Funnydogs3
Recommend Dealer
No
Employees Worked With
Was never contacted
Jan 19, 2023 -

Napleton's River Oaks Honda responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (708) 868-0100 and we will do our best to make this better.

January 10, 2023

Earnest was great and very helpful and made sure we got what we needed and wanted More

by Mvan4051
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Earnest Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2023 -

Napleton's River Oaks Honda responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

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