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Napleton's River Oaks Honda
Lansing, IL
1,189 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,189 reviews
June 02, 2023
JP was a excellent representative he did a great job with assisting me and made the process easy as can be. I would definitely recommend JP and Honda to associates for future vehicles. assisting me and made the process easy as can be. I would definitely recommend JP and Honda to associates for future vehicles. More
by mas86a
Employees Worked With
May 24, 2023
Awesome customer experience with very knowledgeable staff and very prompt and friendly sales and financing operations! and very prompt and friendly sales and financing operations! More
by Adamsk0118
Employees Worked With
Other Employees :
Dan in Honda Inventory, Sean Hargrove
May 16, 2023
JP was wonderful to work with and I appreciate his patience in finding me the true model that I wanted with the hard to find Blindspot monitoring. He located a dealer trade with the black paint color. patience in finding me the true model that I wanted with the hard to find Blindspot monitoring. He located a dealer trade with the black paint color. He knew I wasn’t thrilled about the black paint and then I really wanted silver or white. I was settling for the black because of availability. He called me two days later to let me know that a white model was just coming off the truck and he was able to secure that car for me. Wonderful surprise. He had lots of patience and I appreciate his service. More
by smbobowski
May 15, 2023
Earnest . L. Norman is good salesman,the process of the transaction goes very smooth.Will go back for future cars. L. Norman is good salesman,the process of the transaction goes very smooth.Will go back for future cars. More
by Wingchunliu
Employees Worked With
May 12, 2023
Very satisfied with my purse today very knowledgeable sales rep extremely pleased with the final purchase but definitely come back for more service sales rep extremely pleased with the final purchase but definitely come back for more service More
by czjacklillie1
Employees Worked With
Eric LaBauex
May 10, 2023
If not for Jeff Parham my wife and I would have left and gone to another Honda dealer. I felt he was arguing for us to make the deal we were comfortable with. The time went longer than expected, but e gone to another Honda dealer. I felt he was arguing for us to make the deal we were comfortable with. The time went longer than expected, but everyone were very apologetic and respectful. Very happy to have had Jeff be our Salesman. More
by Pete
May 06, 2023
Jeff Parham was so knowledgeable, kind honest. Pleasure to deal with, would recommend my family and friends Pleasure to deal with, would recommend my family and friends More
by nancy.emerson65
Employees Worked With
May 05, 2023
Earnest is Thee Best salesman. Very personable and understanding to many situations. Very good energy. Very personable and understanding to many situations. Very good energy. More
by ladibugg23
Employees Worked With
