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Napleton's River Oaks Honda
Lansing, IL
1,167 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,167 reviews
April 19, 2023
John Stone was awesome and very good customer service skills and well appreciated with his service skills and well appreciated with his service More
by michaunm13
Employees Worked With
April 13, 2023
The place was clean. The people and coffee were nice. Unlike Buick there were not grilled burgers, but the cars win more reliability rewards. The people and coffee were nice. Unlike Buick there were not grilled burgers, but the cars win more reliability rewards. More
by sdmitch16
Employees Worked With
April 13, 2023
This is my fifth leased Honda Pilot leased from Napleton's Honda. I return because of the professionalism in my salesman Jeff Parham. I have specific requirements in my Hondas each time I lease, J Napleton's Honda. I return because of the professionalism in my salesman Jeff Parham. I have specific requirements in my Hondas each time I lease, Jeff has met these requirements. He is a very people oriented and kind person. The location is very accommodating and clean. If you are looking to purchase or lease a Honda vehicle, Jeff Parham is the salesman to see. More
by Harry W
Employees Worked With
April 13, 2023
John Stone is an amazing salesman’s. He was very patient and honest. If I can rate his professionalism it would be 10/10 He was very patient and honest. If I can rate his professionalism it would be 10/10 More
by Shirhonda.e1989
Employees Worked With
April 12, 2023
The reason I have gone back to Napleton Honda is because JP is an awesome salesman and has great follow up.. JP is an awesome salesman and has great follow up.. More
by ChrisJamesDouglas
April 12, 2023
John Stone was very Professional in his duties and to make that was aware of all the documents!! We’re Grateful to have had him for our Salesman make that was aware of all the documents!! We’re Grateful to have had him for our Salesman More
by Towalojohnson80
Employees Worked With
April 11, 2023
The deal was great good experience made me feel appreciated as a customer and I will come again appreciated as a customer and I will come again More
by mrcrcoleman
Employees Worked With
April 11, 2023
Earnest was the best salesman ever! ! I couldn’t be more happy with my purchase ! I couldn’t be more happy with my purchase More
by dpatt0580.dp debo
Employees Worked With
April 06, 2023
I really love the staff. They are always friendly, professional and knowledgeable. JP was the car dealer I worked with. I highly recommend this dealership. Great job guys and They are always friendly, professional and knowledgeable. JP was the car dealer I worked with. I highly recommend this dealership. Great job guys and thank you so much!! More
by LaB
April 05, 2023
I was totally satisfied with my purchase. Great customer service. My salesman Sheeve Patel went above and beyond to make sure that I was most comfortable with my vehicle. Most definitely wil Great customer service. My salesman Sheeve Patel went above and beyond to make sure that I was most comfortable with my vehicle. Most definitely will be a returning customer. More
by Rhonda54
Employees Worked With
Sheev Patel
