Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's River Oaks Honda
Lansing, IL
1,167 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,167 reviews
June 20, 2023
Sales rep Ernest was great! You have the right person on your staff! Thanks Ernest ! You have the right person on your staff! Thanks Ernest ! More
by Felecia65warren
Employees Worked With
June 10, 2023
Jp is the best. Explained the entire car buying process through in and through out and was so helpful. I felt comfortable here. Explained the entire car buying process through in and through out and was so helpful. I felt comfortable here. More
by DB
Employees Worked With
June 09, 2023
Earnest was our sales rep and he did a fantastic job of making our experience smooth and quick. making our experience smooth and quick. More
by Alex Finley
Employees Worked With
June 06, 2023
Earnest was very welcoming and knowledgeable about helping us purchasing me new suv. I would recommend him to anyone needing to purchasing a vehicle. GOOD JOB EARNEST. THANK YOU!! helping us purchasing me new suv. I would recommend him to anyone needing to purchasing a vehicle. GOOD JOB EARNEST. THANK YOU!! More
by Juney
Employees Worked With
June 05, 2023
Did great. He was ready to take customers. He was very welcoming and did great walking us through the steps of buying a car, especially as a first time buyer. He was ready to take customers. He was very welcoming and did great walking us through the steps of buying a car, especially as a first time buyer. More
by heathnlamb
Employees Worked With
June 03, 2023
Ernest top notch sales person. Really a man of word. My best experience at a car dealer. Really a man of word. My best experience at a car dealer. More
by zenneal
Employees Worked With
June 02, 2023
JP was a excellent representative he did a great job with assisting me and made the process easy as can be. I would definitely recommend JP and Honda to associates for future vehicles. assisting me and made the process easy as can be. I would definitely recommend JP and Honda to associates for future vehicles. More
by mas86a
Employees Worked With
May 24, 2023
Awesome customer experience with very knowledgeable staff and very prompt and friendly sales and financing operations! and very prompt and friendly sales and financing operations! More
by Adamsk0118
Employees Worked With
Other Employees :
Dan in Honda Inventory, Sean Hargrove
