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Napleton's River Oaks Honda
Lansing, IL
1,167 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,167 reviews
June 30, 2023
No pressure and no gimmicks. The cars are actually priced as advertised on their web site. JP is a great salesperson knowledgeable about the vehicles he sells. The cars are actually priced as advertised on their web site. JP is a great salesperson knowledgeable about the vehicles he sells. More
by mecanic427r
Employees Worked With
June 30, 2023
It has been the best dayy ever! ! The best service and really good people I was helped by sheev Patel from this facility and he has been the best he helped me in every way possible. ! The best service and really good people I was helped by sheev Patel from this facility and he has been the best he helped me in every way possible. Never had any problems at all … I would just like to say thank you and just keep on making others happy 😊 More
by Patel
Employees Worked With
Sheev patel
June 29, 2023
I recently brought my car in at 7:30 am after waiting 8 days with an appointment excited to finally get my car’s A/C fixed as it said in the letter that was sent to me by Honda. Service department tells me days with an appointment excited to finally get my car’s A/C fixed as it said in the letter that was sent to me by Honda. Service department tells me the letter I got is basically useless and sent to me for no reason. Even though the letter says my warranty has been extended because there is a recall. When I first called to place the appointment it seemed cut and dry like the part was ordered and the problem would be handled swiftly and I was really excited to finally get everything done today. Sadly I had to leave without getting anything done a week after waiting because it costs nearly 200 just to tell me whats wrong with my A/C. Which by the way diagnostics for non-computerized components when you know the problem already should not be nearly that much. I just am very frustrated with my experience. My mom and I both drive Honda’s and this is our nearest center. It was a great start on the phone, but I left the service department today very very disappointed. More
by Chris
Employees Worked With
June 27, 2023
James Johnson did a very good job. He made the buying process very easy, and I appreciated his patience with us. He helped me get a used new car. He made the buying process very easy, and I appreciated his patience with us. He helped me get a used new car. More
by Autumn Miller
Employees Worked With
James Johnson
June 24, 2023
JP is the best, had an awesome experience. JP explained the whole car buying process. Very knowledgeable, friendly, and patience I didn’t feel rush. Will be returning. JP explained the whole car buying process. Very knowledgeable, friendly, and patience I didn’t feel rush. Will be returning. More
by veneice.shelton
Employees Worked With
June 24, 2023
Walking into the car lot I was a little nervous, but the process was really smooth and easy John Stone did a great job from start to finish I got the car I really wanted, he was confident and very easy to t process was really smooth and easy John Stone did a great job from start to finish I got the car I really wanted, he was confident and very easy to talk to, I would recommend you go in and take a look around? You want be disappointed. More
by Caremodelpretty
Employees Worked With
John Stone
June 21, 2023
Earnest courteous knowledgeable explains options friendliness trustworthy considerate I would recommend him to my friends and family friendliness trustworthy considerate I would recommend him to my friends and family More
by Elyssa122000
Employees Worked With
June 21, 2023
Really great experience! Got my first car with Earnest and Sheev… 10/10 would recommend for first car owners! Got my first car with Earnest and Sheev… 10/10 would recommend for first car owners! More
by Tahanni
Employees Worked With
