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Napleton's River Oaks Honda
Lansing, IL
1,167 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,167 reviews
July 25, 2023
Earnest was very helpful. He was able to pickup were Sheev left off. Thanks to Earnest and Sheev we got the vehicle we wanted at a price we wanted He was able to pickup were Sheev left off. Thanks to Earnest and Sheev we got the vehicle we wanted at a price we wanted More
by Mwatkins0425
July 19, 2023
Totaled out my 2018 Honda Pilot and came in to Honda in Lansing and received the best service from Mr. John Stone. Walking out today with a 2021 Honda Pilot. Thank you Mr. Stone and thank you Honda!!!! Lansing and received the best service from Mr. John Stone. Walking out today with a 2021 Honda Pilot. Thank you Mr. Stone and thank you Honda!!!! More
by MomOf6
Employees Worked With
John stone
July 18, 2023
Friendly, courteous, answered all questions and listened, other agents came and offered drinks, introduced themselves and just made sure we were taking care of. other agents came and offered drinks, introduced themselves and just made sure we were taking care of. More
by Jeannette
Employees Worked With
James Johnson
July 07, 2023
Mr Stone was very pleasant and considerate of my needs, and showing me what a great value this new purchase was. . Yes I’m satisfied with my new purchase and showing me what a great value this new purchase was. . Yes I’m satisfied with my new purchase More
by Happypat
Employees Worked With
John stone
July 07, 2023
Benny was terrific. Extremely knowledgeable and helped us find the right vehicle for us. He didn’t push but let us know when what we were looking for was available. Hi Extremely knowledgeable and helped us find the right vehicle for us. He didn’t push but let us know when what we were looking for was available. Highly recommend him and Napleton Honda More
by Cathy
Employees Worked With
Benny Alvarez
July 05, 2023
Our family bought a car from Napleton River Oaks Honda in the past and my wife and I returned today to purchase another vehicle. I have worked with JP (Jeffery Parham) on both occasions. He is very knowledge the past and my wife and I returned today to purchase another vehicle. I have worked with JP (Jeffery Parham) on both occasions. He is very knowledgeable and made the the whole process seamless. He has a great attitude and truly cares for the customer. No pressure was applied and when we discovered the car we wanted was sold, JP got his brain working to solve the problem and found us a newer car and great deal. I could go on but... JP is great to work with and I HIGHLY recommend seeing him! More
by ALAN_HEINTZ
Employees Worked With
July 04, 2023
JP is the best! From the moment I walked in, he took exceptional care of me, answered questions thoroughly, got me the EXACT truck I wanted. He is charismatic and ve From the moment I walked in, he took exceptional care of me, answered questions thoroughly, got me the EXACT truck I wanted. He is charismatic and very knowledgeable, the guru of sales! More
by Sadee Brown
Employees Worked With
July 03, 2023
Sales person was kind and followed through with his promises. Wish there was a full tank and my credit score was higher on transunion website than what was reflected in the documentation, but overall a promises. Wish there was a full tank and my credit score was higher on transunion website than what was reflected in the documentation, but overall a good experience and decent interest rate. There was also damage to the trunk that was not reflected on the car fax. Second car with Napelton and the buying process has always been seamless for the most part. More
by valves.studied_0p
