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Napleton's River Oaks Honda
Lansing, IL
1,189 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,189 reviews
October 11, 2023
My shopping for a new car started out on the wrong foot but luckily things did get little better but luckily things did get little better More
by gpravdic
Employees Worked With
October 08, 2023
Sales man is very patient, very polite. Makes customer feel comfortable and explains everything very well. Answers your questions to the best of his ability. Makes customer feel comfortable and explains everything very well. Answers your questions to the best of his ability. More
by Estefani Acosta-Lopez
Employees Worked With
Jason
October 03, 2023
J.P. was an excellent sales consultant. We were test driving the SUV within 10 minutes of my arrival. I knew what I wanted and what I should pay for this SUV and they matched it. We set to work on retur driving the SUV within 10 minutes of my arrival. I knew what I wanted and what I should pay for this SUV and they matched it. We set to work on returning my early turn in lease and that was very smooth and easy. The car buying part was a cake walk and I drove away with my new SUV. J.P. Is a great asset for Napletons Honda and I would refer family and friends to him. More
by jamboney25
September 29, 2023
Virgilie Bredy was very professional and greeted me with a smile and help me out with my purchase. She helped me to get the payments where I needed it to be. a smile and help me out with my purchase. She helped me to get the payments where I needed it to be. More
by fdaniels1030
Employees Worked With
September 27, 2023
Great customer service. Jeffery Parham is a great sales person and I will tell others to come here Jeffery Parham is a great sales person and I will tell others to come here More
by Kevin
Employees Worked With
September 21, 2023
I have purchased three Hondas in the past, the last two were from River Oaks so I am well aware of the company and their professionalism. Mr. Jeffrey Parham or JP as known was my sales rep and he was very were from River Oaks so I am well aware of the company and their professionalism. Mr. Jeffrey Parham or JP as known was my sales rep and he was very good, professional and friendly. I would recommend him to anyone looking for a Honda. He made the whole process easy and enjoyable. More
by ywhaley
Employees Worked With
September 14, 2023
My second vehicle purchased in the past 4yrs from this dealership/JP salesperson . I couldn’t be more happy with my new vehicle. JP ‘s customer service is top notch he puts the customer as high priority dealership/JP salesperson . I couldn’t be more happy with my new vehicle. JP ‘s customer service is top notch he puts the customer as high priority in every aspect of the process of the vehicle sale. He makes buying a new vehicle a comfortable and hassle free experience. More
by richkennedy75
