Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's River Oaks Honda
Lansing, IL
1,189 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,189 reviews
October 30, 2023
Purchasing a new car can be stressful, especially when you were not planning to do so. Because our 2007 Civic was deemed a total loss after an accident, it was a necessity. Our salesperson, Bradley Reed, you were not planning to do so. Because our 2007 Civic was deemed a total loss after an accident, it was a necessity. Our salesperson, Bradley Reed, was a delight to work with. He made it fun and not as stressful. He was very accommodating and answered all our concerns about our new Civic Hatchback. His manager, Ferris Ihmeidan, also made the process go smoother. As a whole, we felt all the individuals we had to interact with were very professional and a delight. Thanks to you all at Napleton’s River Oaks Honda! More
by holtlr
Employees Worked With
Bradley Reed and Ferris Ihmeidan
October 28, 2023
Excellent service provide to our family by Fawzi Zayyad at Napleton’s River Oaks. He is outstanding and the dealership is very good. Overall an exceptional experience. at Napleton’s River Oaks. He is outstanding and the dealership is very good. Overall an exceptional experience. More
by jcal
Employees Worked With
Fawzi Zayyad
October 28, 2023
I love love my car, PJ EXCELLENT service PJ called at the right time and made deal happen quickly he is very knowledgeable and he had patience with me. right time and made deal happen quickly he is very knowledgeable and he had patience with me. More
by mrspoo3
Employees Worked With
October 23, 2023
The dealership is very welcoming. James was very welcoming & easy to talk to and provided me with straight forward answers. Larry provided me with an amazing tour of the 2024 Honda HR James was very welcoming & easy to talk to and provided me with straight forward answers. Larry provided me with an amazing tour of the 2024 Honda HRV sport trim. I look forward to always doing business with this dealership More
by green.stormie
Employees Worked With
James Johnson
October 20, 2023
From welcoming introduction to the winning acquisition of a wonderful vehicle pure professionalism at its best! a wonderful vehicle pure professionalism at its best! More
by driaroach
October 17, 2023
I have been purchasing/leasing our family’s cars from Napleton Honda for many years with JP friendly and professional assistance. We come back to this dealership because of JP. Napleton Honda for many years with JP friendly and professional assistance. We come back to this dealership because of JP. More
by Haynakuhdear
Employees Worked With
October 14, 2023
Jason Anderson at Napleton Honda was so easy to work with. He got us everything we wanted and were able to walk away with a new car the same day. Can’t recommend him enough to anyone looking to buy a Ho with. He got us everything we wanted and were able to walk away with a new car the same day. Can’t recommend him enough to anyone looking to buy a Honda! More
by knehs
Employees Worked With
Jason Anderson
