Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's River Oaks Honda
Lansing, IL
1,167 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,167 reviews
September 01, 2023
We bought a Honda Odyssey from this dealership for cash after going back and forth on the price but the salesperson who was part of the process we did not appreciate. Acted very arrogant and not respectful after going back and forth on the price but the salesperson who was part of the process we did not appreciate. Acted very arrogant and not respectful of my wife or our knowledge of buying vehicles. No congratulations on day of purchase so we definitely will not deal with him. His name was Francis. We will purchase other vehicles but not from him. More
by Veteran48
Employees Worked With
Francis
August 24, 2023
Earnest is the best salesman in the business. He helps you through the entire process of purchasing a car and makes it a truly enjoyable experience. The prices are great and the service is better He helps you through the entire process of purchasing a car and makes it a truly enjoyable experience. The prices are great and the service is better. If you’re not sure where to buy your car take this as a sign and ask for Earnest. More
by Navastac
Employees Worked With
August 17, 2023
JP made my car buying the experience a real please. He took a personal approach to satisfying my automotive needs. I have no problem in referring him to other potential customers. He took a personal approach to satisfying my automotive needs. I have no problem in referring him to other potential customers. More
by A
Employees Worked With
August 17, 2023
Always a great experience, they never push you into things. Work with you, they try to get you the best deals. things. Work with you, they try to get you the best deals. More
by snap52065206
Employees Worked With
August 16, 2023
Earnest was my salesman today. He was awesome, he listened to what I wanted and he was able to deliver. I would recommend anyone looking for a car to go see Earnest Norman! He was awesome, he listened to what I wanted and he was able to deliver. I would recommend anyone looking for a car to go see Earnest Norman! More
by tadixon9
Employees Worked With
Other Employees :
My finance person, not sure if his name but he is not listed above
August 15, 2023
Frazier and Earnest we're very polite and efficient. The whole purchasing process was quick and easy. The whole purchasing process was quick and easy. More
by moran_william
Employees Worked With
July 31, 2023
JP was wonderful from start to finish! We were greeted warmly as we walked in the door and received a follow up text after purchase. He was friendly and knowledgeable as was Eli who helped We were greeted warmly as we walked in the door and received a follow up text after purchase. He was friendly and knowledgeable as was Eli who helped us finalize everything. The dealership was very welcoming as well. I'm loving my Honda Odyssey! More
by ivgotspirit02
Employees Worked With
July 30, 2023
Earnest is one of the best saleman he is a good person everybody go see him everybody go see him More
by willa5678
Employees Worked With
