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Napleton's River Oaks Honda
Lansing, IL
1,182 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,182 reviews
December 01, 2024
Jeff Parham. OUTSTANDING! Sealed my deal. Got my Internet rate down and helped me purchase my 1st NEW 2025 vehicle! Nao gapped. Go see him, you will not be disapp OUTSTANDING! Sealed my deal. Got my Internet rate down and helped me purchase my 1st NEW 2025 vehicle! Nao gapped. Go see him, you will not be disappointed! More
by meela411
November 30, 2024
Thank you Jeffery Parham for helping me purchase my new Honda Civic 2025 . He was very kind and patient . Excellent salesman I highly recommend him . Honda Civic 2025 . He was very kind and patient . Excellent salesman I highly recommend him . More
by Tracy
Employees Worked With
November 30, 2024
Being my first time as an independent (non co-signer needed) buyer, my journey had been overwhelming to say the least! In comes Jason A. Who he helped ease all of those concerns. Jason was extremely att needed) buyer, my journey had been overwhelming to say the least! In comes Jason A. Who he helped ease all of those concerns. Jason was extremely attentive to the details of what I was in search for, while offering insight into what might benefit my needs. His customer service, relatability, and knowledge base about cars has ensured that I will refer my friends and family here! More
by Vanessa L
November 29, 2024
My experience at Napleton was more than exceptional. My Salesman JP set a new standard for auto salesmanship. He was honest, transparent, and set realistic expectations for me in regards to my car buyin My Salesman JP set a new standard for auto salesmanship. He was honest, transparent, and set realistic expectations for me in regards to my car buying experience. He is highly recommended. More
by bracelyk
Employees Worked With
November 29, 2024
JP was of great help was very knowledgeable and gave me great information and helpful with me purchasing my Honda HRV great information and helpful with me purchasing my Honda HRV More
by Nicholas R
Employees Worked With
November 23, 2024
JEFFERY PARHAM WAS VERY HELPFUL AND, IS A GREAT SALES PRESON. JEFFERY GIVE THE BEST SERVICE EVER FROM A SALES AGENT. PRESON. JEFFERY GIVE THE BEST SERVICE EVER FROM A SALES AGENT. More
by conrad.crosby34
Employees Worked With
November 18, 2024
JP provided a great personable experience while going through the purchasing process. I would recommend him to anyone buying a car. through the purchasing process. I would recommend him to anyone buying a car. More
by T Foley
Employees Worked With
November 15, 2024
Jeff Parham was excellent! He was helpful, patient, kind and efficient. Thank you so much Jeff! He was helpful, patient, kind and efficient. Thank you so much Jeff! More
by aleciamartin15
Employees Worked With
November 15, 2024
I was recently involved in a car accident and needed a another vehicle ASAP. I spoke with sales agent Jeff Parham, and he was phenomenal, Jeff was very friendly efficient and explained everything to my s another vehicle ASAP. I spoke with sales agent Jeff Parham, and he was phenomenal, Jeff was very friendly efficient and explained everything to my satisfaction. The process was seamless and the financing was on point! He was very patient and understanding. The selection of cars regarding quantity and colors were exceptional. Please look up Jeff if you are looking great service! More
by TRACEYMARTIN1
Employees Worked With
November 14, 2024
Jeff is an awesome employee at the dealer . He helped and has given the best services there could be. He helped and has given the best services there could be. More
by emonioliphant
Employees Worked With
