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Napleton's River Oaks Honda
Lansing, IL
1,189 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,189 reviews
November 13, 2023
I recently had the pleasure of purchasing a 2024 Honda CR-V from Jeffery Parham at Honda, and the entire experience was nothing short of fantastic! JP was incredibly knowledgeable about the 2024 CR-V, pat CR-V from Jeffery Parham at Honda, and the entire experience was nothing short of fantastic! JP was incredibly knowledgeable about the 2024 CR-V, patiently answering all my questions and providing valuable insights to help me make an informed decision. He took the time to understand my preferences and needs, ensuring that the vehicle I chose was the perfect fit for me. The buying process was seamless, thanks to JP's efficient and organized approach. He made sure to explain every step of the process, making me feel comfortable and confident in my purchase. His transparency and honesty were truly refreshing, setting him apart from other dealers I've encountered in the past. If you're in the market for a Honda and want a stress-free, positive buying experience, I highly recommend reaching out to JP at Honda. His dedication to customer service and expertise in the product make him an outstanding dealer. I'm thrilled with my new 2024 CR-V, and I owe it all to JP's exceptional service. More
by xavi96
Employees Worked With
November 13, 2023
Jeffery Parham this was my second car I bought from him. a great sellman a real people person top of the line in his job a great sellman a real people person top of the line in his job More
by JAMESJFFRS
November 11, 2023
Jason in sales was very helpful in helping me choose the right vehicle, he was patient and showed great customer service. Also, Dan the manager was friendly and helped make the deal be irresistible! right vehicle, he was patient and showed great customer service. Also, Dan the manager was friendly and helped make the deal be irresistible! More
by angelajacks336
Employees Worked With
Jason Anderson
November 10, 2023
I'm a single senior citizen. Everything was great. Salesman Bradley Reed was very helpful & every staff member who had a hand in my purchase! Thank you! I’m truly happy 😊 Everything was great. Salesman Bradley Reed was very helpful & every staff member who had a hand in my purchase! Thank you! I’m truly happy 😊 More
by jacquesei
Employees Worked With
Bradley Reed
November 03, 2023
JP is the reason I’ve returned again to update my vehicle. Very real and informative in helping me make a decision. vehicle. Very real and informative in helping me make a decision. More
by Kbateast
Employees Worked With
November 01, 2023
Wel well Jason is the best I just recommend some one to him he took care of me n never stop until I get what I needed.. I am a picky person being a woman I don’t no much about cars n sure did he walk me t him he took care of me n never stop until I get what I needed.. I am a picky person being a woman I don’t no much about cars n sure did he walk me through it...Please guys whenever u go to Napleton River oaks Honda ask for Jason..evry one there very nice but Jason is the one..Thank you for helping me even though I was so picky..Thanks to the Honda Family..I love my Honda CRV.. More
by Marcia Trowers
Employees Worked With
Jason
