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Napleton's River Oaks Honda
Lansing, IL
1,167 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,167 reviews
November 11, 2023
Jason in sales was very helpful in helping me choose the right vehicle, he was patient and showed great customer service. Also, Dan the manager was friendly and helped make the deal be irresistible! right vehicle, he was patient and showed great customer service. Also, Dan the manager was friendly and helped make the deal be irresistible! More
by angelajacks336
Employees Worked With
Jason Anderson
November 10, 2023
I'm a single senior citizen. Everything was great. Salesman Bradley Reed was very helpful & every staff member who had a hand in my purchase! Thank you! I’m truly happy 😊 Everything was great. Salesman Bradley Reed was very helpful & every staff member who had a hand in my purchase! Thank you! I’m truly happy 😊 More
by jacquesei
Employees Worked With
Bradley Reed
November 03, 2023
JP is the reason I’ve returned again to update my vehicle. Very real and informative in helping me make a decision. vehicle. Very real and informative in helping me make a decision. More
by Kbateast
Employees Worked With
November 01, 2023
Wel well Jason is the best I just recommend some one to him he took care of me n never stop until I get what I needed.. I am a picky person being a woman I don’t no much about cars n sure did he walk me t him he took care of me n never stop until I get what I needed.. I am a picky person being a woman I don’t no much about cars n sure did he walk me through it...Please guys whenever u go to Napleton River oaks Honda ask for Jason..evry one there very nice but Jason is the one..Thank you for helping me even though I was so picky..Thanks to the Honda Family..I love my Honda CRV.. More
by Marcia Trowers
Employees Worked With
Jason
October 30, 2023
Purchasing a new car can be stressful, especially when you were not planning to do so. Because our 2007 Civic was deemed a total loss after an accident, it was a necessity. Our salesperson, Bradley Reed, you were not planning to do so. Because our 2007 Civic was deemed a total loss after an accident, it was a necessity. Our salesperson, Bradley Reed, was a delight to work with. He made it fun and not as stressful. He was very accommodating and answered all our concerns about our new Civic Hatchback. His manager, Ferris Ihmeidan, also made the process go smoother. As a whole, we felt all the individuals we had to interact with were very professional and a delight. Thanks to you all at Napleton’s River Oaks Honda! More
by holtlr
Employees Worked With
Bradley Reed and Ferris Ihmeidan
October 28, 2023
Excellent service provide to our family by Fawzi Zayyad at Napleton’s River Oaks. He is outstanding and the dealership is very good. Overall an exceptional experience. at Napleton’s River Oaks. He is outstanding and the dealership is very good. Overall an exceptional experience. More
by jcal
Employees Worked With
Fawzi Zayyad
