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Napleton's River Oaks Honda

Lansing, IL

4.8
1,167 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
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17220 Torrence Ave

Lansing, IL

60438

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Showing 1,167 reviews

December 02, 2023

Bradley at River Oaks Honda was honest and helpful. If you want a Honda, call Bradley! He’s your guy! Sales Manager, Yousef was also very helpful, honest and real. That’s how I like to do business! My More

by lynniepooh79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bradley Reed
Dec 14, 2023 -

Napleton's River Oaks Honda responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

November 28, 2023

Jason took great care of me and my wife. Just picked up an Alfa Romeo! More

by Alejandro Lopez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Anderson
Dec 14, 2023 -

Napleton's River Oaks Honda responded

Hi, we're glad to hear our Staff took such great care of you, Alejandro! We hope we can continue to be of service to you down the road!

November 25, 2023

My salesman JP was very good and professional and quick to answer my questions and solve any problems we had during my car buying process. I ended up buying a 2024 Honda Accord Hybrid Sport. This is a grea More

by Veteran48
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr.Stubs
Dec 15, 2023 -

Napleton's River Oaks Honda responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

November 17, 2023

Jason, was amazing and very helpful. He’s a hard worker and will get you a great deal More

by Smanuel60
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason
Dec 15, 2023 -

Napleton's River Oaks Honda responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

November 15, 2023

Have nothing but praise for Mr Jeffrey "JP" Parkham. He deserves 5 stars for outstanding work and service with a purchase on 11/09/2023. He made it pleasant to be there, including selling my Civic aft More

by rokozyckyj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2023 -

rokozyckyj responded

yes that's my review

November 15, 2023

Spoke to Niesha in sales re: a New white CRV advertised at $35,658 (Stock# N12286), The sticker was $37,??? They promptly sent me a quote but did not honor their nationally advertised price (online) and More

by mhiggins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Niesha
Dec 14, 2023 -

Napleton's River Oaks Honda responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (708) 868-0100 and we will do our best to make this better.

November 15, 2023

Great negotiation skills great personality and patients I will refer others appreciate it To Jason and Brad getting it done More

by Ctb312
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Anderson Bradley
Dec 15, 2023 -

Napleton's River Oaks Honda responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

November 14, 2023

Jason was very professional and very pleasant. He was very knowledgeable of the car I was interested in buying. He was there to answer all my questions and concerns. More

by octdix81
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Anderson
Dec 15, 2023 -

Napleton's River Oaks Honda responded

HI, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Safe travels!

November 13, 2023

I recently had the pleasure of purchasing a 2024 Honda CR-V from Jeffery Parham at Honda, and the entire experience was nothing short of fantastic! JP was incredibly knowledgeable about the 2024 CR-V, pat More

by xavi96
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Napleton's River Oaks Honda responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

November 13, 2023

Jeffery Parham this was my second car I bought from him. a great sellman a real people person top of the line in his job More

by JAMESJFFRS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Konrad Bielec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffery Parham
Nov 13, 2023 -

JAMESJFFRS responded

I James Jeffries made that statement.Mr Parham a credit too your dealership

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