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Napleton's River Oaks Honda

Lansing, IL

Overview
Employees
Reviews
Vehicles
4.8
1,167 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
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17220 Torrence Ave

Lansing, IL

60438

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Showing 1,167 reviews

December 21, 2023

Had a nice buying experience for a new work car. Jeffery Parham was great to work with.Thanks! More

by burdenjd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2023 -

Napleton's River Oaks Honda responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

December 21, 2023

My wife and I purchased a 2024 Honda CR-V Hybrid with the help of Jeffery Parham. Best experience we've ever had at a dealership. Jeffery was a pleasure to work with and really took care of us. We really app More

by kirknd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2023 -

Napleton's River Oaks Honda responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 19, 2023

He was very helpful and gave great advice! I will definitely consider coming back to purchase another vehicle. More

by Munecobonito03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Anderson
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Dec 20, 2023 -

Napleton's River Oaks Honda responded

Hello, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

December 16, 2023

Was very willing to negotiate and get a deal done. Staff was very friendly. Overall great experience. More

by Railcat33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Earnest Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2023 -

Napleton's River Oaks Honda responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 16, 2023

Jason Anderson was Very throughly with showing and detailed with all options. Exceptional Job. Thank You More

by THairston
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Anderson
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Dec 19, 2023 -

Napleton's River Oaks Honda responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 16, 2023

Jason was a good help. He was polite and patient. I walked out with a nice car and I want to say Thank you. More

by Tamaya.diamond123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason
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Dec 19, 2023 -

Napleton's River Oaks Honda responded

Hi Tamaya, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 15, 2023

Great experience and very helpful with information, car demonstrations and general information.Fantastic communication . I will definitely recommend him to friends and co- workers when they request a deale More

by Kingson.Olikagu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Anderson
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Dec 17, 2023 -

Napleton's River Oaks Honda responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

December 08, 2023

Ive been working with JP for over 6 years and I have NEVER been disappointed. He is the best car consultant on this side of the world. Thank you JP for always listening to my needs and wants and not ju More

by CRYSTAL BELL KING
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2023 -

Napleton's River Oaks Honda responded

Hi Crystal, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 08, 2023

The salesman named Jason was the best he was patient with me when I should’ve had everything already arranged but not only did he get me through it but also helped me get they car that I wanted best place ha More

by Alexis cuazitl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Anderson
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Dec 15, 2023 -

Napleton's River Oaks Honda responded

Hi Alexis, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 02, 2023

Had a great experience with Bradley and Yousef! Very open and honest conversation and an excellent time! We will enjoy both new vehicles! More

by Shawn Rodgers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bradley Reed
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Dec 14, 2023 -

Napleton's River Oaks Honda responded

Hi Shawn, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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