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Napleton's River Oaks Honda

Lansing, IL

Overview
Employees
Reviews
Vehicles
4.8
1,167 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
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17220 Torrence Ave

Lansing, IL

60438

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Showing 1,167 reviews

January 04, 2024

Had a great used car buying experience. No haggling. They worked within our requirements without pushing other stuff too hard. Felt nice to be heard. Would recommend. More

by danaihub
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jason Jason
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2024 -

Napleton's River Oaks Honda responded

Thank you so much for sharing your recent experience with us, we work hard to provide each of our clients with the best automotive experience! We hope to see you again!

January 03, 2024

I was very please with the service that I received at Napleton and the salesman was very helpful with my purchase. More

by matthewjones229
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Konrad Bielec
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2024 -

Napleton's River Oaks Honda responded

Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 30, 2023

Had good work done on my car here. Thanks James Johnson for helping me out More

by Amerijackson201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Johnson
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Jan 01, 2024 -

Napleton's River Oaks Honda responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

December 30, 2023

James Johnson is the best there is. Ask for him if you want the best deal on your car More

by Rajayi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Johnson
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Jan 01, 2024 -

Napleton's River Oaks Honda responded

Hi, thank you so much for sharing your recent experience with us. We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

December 29, 2023

Jason had amazing customer service. He was so friendly, detail oriented and patient. Very knowledgeable. More

by Demz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Anderson
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Dec 30, 2023 -

Napleton's River Oaks Honda responded

Hi Demz, we're happy you found our staff to be so supportive during your experience here at Napleton River Oaks Honda. We are always more than happy to assist you if anything else comes up. Take care!

December 28, 2023

Jason went above and beyond to get me in a very nice car of my choice More

by peachirina
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Anderson
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Dec 30, 2023 -

Napleton's River Oaks Honda responded

Hi, we're happy you found our staff to be so supportive during your experience here at Napleton River Oaks Honda. Our team is available should you require any extra help.

December 27, 2023

Earnest is a great salesman he is the best go see him he will take care of you More

by willa5678
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Earnest Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2023 -

Napleton's River Oaks Honda responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Napleton River Oaks Honda so helpful in the purchase of your new vehicle.

December 27, 2023

It was a great day looking for a new vehicle people are very helpful should recommend More

by Marcel M
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2023 -

Napleton's River Oaks Honda responded

Hello, thank you so much for sharing your recent experience with us, we work hard to provide each of our clients with the best automotive experience! We hope to see you again!

December 23, 2023

Jason Anderson is a very respectable and helping individual. He made me feel like family. More

by williams.a3655
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Anderson
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Dec 25, 2023 -

Napleton's River Oaks Honda responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

December 22, 2023

I had an excellent salesperson, Ernest was very helpful and he worked with me on getting me approved and a great rate on my insurance, I recommend this dealership, good service More

by Keonna.Sargent79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Earnest Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 25, 2023 -

Napleton's River Oaks Honda responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope to be of service to you again! Take care!

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