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Napleton's River Oaks Honda
Lansing, IL
1,182 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,182 reviews
February 22, 2024
Jason helped us find a car perfect for us was honest not pushy at all and knew what he was talking about. pushy at all and knew what he was talking about. More
by Ju.gallardo03
Employees Worked With
February 22, 2024
The consultant was very helpful. He was also very informative considering I am a first time buyer. He was also very informative considering I am a first time buyer. More
by Kenkenfinner8
Employees Worked With
February 06, 2024
After leasing my Honda HRV 2021 for 31 months I decided to own, JP was great in helping me make the transition. At a price I could afford. My experience with this Dealership span over 20years. to own, JP was great in helping me make the transition. At a price I could afford. My experience with this Dealership span over 20years. More
by Charlotte Sostand-barnes
Employees Worked With
Other Employees :
Sean Hargrove Kept me inform thru email concerning options.
January 29, 2024
Big thanks to James Johnson and there team! I didn’t expect buying a car to be so fun, excellent customer service. I didn’t expect buying a car to be so fun, excellent customer service. More
by Daniel Matthews
Employees Worked With
January 22, 2024
JP is a wonderful Salesmen, happy to work with us and our financial situation. Getting us in exactly what we were looking for! financial situation. Getting us in exactly what we were looking for! More
by jtgonzalez8494
Employees Worked With
January 17, 2024
This dealership is the best . I have been buying cars for 20 years would go anywhere else.I I have been buying cars for 20 years would go anywhere else.I More
by Ggmama1949@yahoo.com
Employees Worked With
Other Employees :
Jeff Parham was the best.he will get a 5
January 13, 2024
MRS.Virgilie Thank you so much , The very moment we step in Honda dealership, she greeted us with pleasant ☺ and was very helpful, with me getting my new vehicle. in Honda dealership, she greeted us with pleasant ☺ and was very helpful, with me getting my new vehicle. More
by Juan
Employees Worked With
January 13, 2024
very good customer service and communication, very respectable people! Jason Anderson was the best representative. respectable people! Jason Anderson was the best representative. More
by Alexandria
Employees Worked With
January 12, 2024
This place is Amazing! I spoke to Yusuf on the phone regarding my concern of trade in while at another dealership and he told me to stop in. I arrived and met JP and he rea I spoke to Yusuf on the phone regarding my concern of trade in while at another dealership and he told me to stop in. I arrived and met JP and he really assisted me. He is professional and really listens to my needs and wants in acquiring a vehicle. Needless to say I walked out very pleased. The service was awesome- GO GET YOUR CAR. More
by aaanderson101
