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Napleton's River Oaks Honda
Lansing, IL
1,182 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,182 reviews
March 08, 2024
The are friendly the always nice and try to help with the question about the vehicle the question about the vehicle More
by mireya
March 08, 2024
JP was so nice take the time to answer all the questions I have about my credit He is the best questions I have about my credit He is the best More
by mireya
March 04, 2024
Jason Anderson was great help, I told I was coming back and help me out sooooo much. and help me out sooooo much. More
by Carolarmstrong66
Employees Worked With
March 04, 2024
Very personable and knowledgeable. He knew my concerns and addressed them to my satisfaction. I didn’t come in to buy a car but based on my car I traded which i bought from Ernest Norm He knew my concerns and addressed them to my satisfaction. I didn’t come in to buy a car but based on my car I traded which i bought from Ernest Norman. It made sense. I’ll leave here happy and feeling safe while driving. It pays to work with people you trust. More
by lmmangum7
Employees Worked With
February 29, 2024
Excited to leave with my new 2024 Honda Pilot after driving around the last 10 years in my trusty old 2013 Pilot which I loved dearly. Earnest was great , helped me with everything I needed! driving around the last 10 years in my trusty old 2013 Pilot which I loved dearly. Earnest was great , helped me with everything I needed! More
by debra.kelley1015
February 27, 2024
JP did an amazing job helping me find the perfect car for my family, he was sufficient with answering all of my questions. Pulled every vehicle that I was inquiring about without an issue. I test drove t for my family, he was sufficient with answering all of my questions. Pulled every vehicle that I was inquiring about without an issue. I test drove the cars and he allowed me to take as much time as needed sitting in each vehicle. I did not feel rushed nor pressured to get anything from the dealership which I appreciated. I felt heard and JP catered to my specific needs that I needed within a vehicle. JP was very informative about the vehicle and how the process will go. I had an overall good experience and is very pleased with my purchase! More
by snow_quenie
Employees Worked With
February 27, 2024
Jason was great awesome customer service will definitely recommend promoting him lol will also refer a friend car perfect for me recommend promoting him lol will also refer a friend car perfect for me More
by Tmoney0550
Employees Worked With
February 27, 2024
Jason A did a awesome job helping us and picking our future car for our family. future car for our family. More
by Rhuert1
February 27, 2024
Yousef and JPeez were excellent. They both met all my expectations and helped me get out of here with a brand new car! I couldn’t be more happier with my service here. Very clean, ni They both met all my expectations and helped me get out of here with a brand new car! I couldn’t be more happier with my service here. Very clean, nice and helpful staff. I never once felt pressured or uncomfortable in the process. Would recommend 10/10 More
by Marzluky714
Employees Worked With
February 22, 2024
Our experience with River Oaks Honda and Jeffery Parham was excellent. JP was a pleasure to work with and he was dedicated to finding me exactly the vehicle I was looking for within my budget. I would high was excellent. JP was a pleasure to work with and he was dedicated to finding me exactly the vehicle I was looking for within my budget. I would highly recommend him if you are looking to purchase a car. More
by Jason S
Employees Worked With
