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Napleton's River Oaks Honda
Lansing, IL
1,167 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,167 reviews
January 22, 2024
JP is a wonderful Salesmen, happy to work with us and our financial situation. Getting us in exactly what we were looking for! financial situation. Getting us in exactly what we were looking for! More
by jtgonzalez8494
Employees Worked With
January 17, 2024
This dealership is the best . I have been buying cars for 20 years would go anywhere else.I I have been buying cars for 20 years would go anywhere else.I More
by Ggmama1949@yahoo.com
Employees Worked With
Other Employees :
Jeff Parham was the best.he will get a 5
January 13, 2024
MRS.Virgilie Thank you so much , The very moment we step in Honda dealership, she greeted us with pleasant ☺ and was very helpful, with me getting my new vehicle. in Honda dealership, she greeted us with pleasant ☺ and was very helpful, with me getting my new vehicle. More
by Juan
Employees Worked With
January 13, 2024
very good customer service and communication, very respectable people! Jason Anderson was the best representative. respectable people! Jason Anderson was the best representative. More
by Alexandria
Employees Worked With
January 12, 2024
Jason Anderson was very helpful, he found us the perfect vehicle!! Very nice and very professional vehicle!! Very nice and very professional More
by sibergrl8
Employees Worked With
January 12, 2024
This place is Amazing! I spoke to Yusuf on the phone regarding my concern of trade in while at another dealership and he told me to stop in. I arrived and met JP and he rea I spoke to Yusuf on the phone regarding my concern of trade in while at another dealership and he told me to stop in. I arrived and met JP and he really assisted me. He is professional and really listens to my needs and wants in acquiring a vehicle. Needless to say I walked out very pleased. The service was awesome- GO GET YOUR CAR. More
by aaanderson101
January 11, 2024
Jeffery was a great ,friendly and helpful consultant . I would recommend him for your business needs I would recommend him for your business needs More
by Averill Glass
Employees Worked With
January 10, 2024
Very organized, Very Professional, Helpful & Every questions I had was answered on timely matter & Correctly. questions I had was answered on timely matter & Correctly. More
by gonzalez_angel1
January 07, 2024
DO NOT GO! I was there today 1/5/2024. One of the craziest experiences I’ve ever had trying to purchase a car. I came in and the salesperson (who was polite by I was there today 1/5/2024. One of the craziest experiences I’ve ever had trying to purchase a car. I came in and the salesperson (who was polite by the way) showed me some cars and we tried some cars out and after liking one, we sat down and we discussed numbers. The salesperson assumed I was going to finance. We discussed numbers for a 2021 Nissan that was priced at 17k and with Taxes was going to be 20k. After negotiation with him along with the finance person named Eli, we agreed to pay $18,970.03 and it would come with a full tank of gas and 2 key fobs. After I shook hands with Eli on the deal, I then said “I would like to pay cash.” And THAT’S when everything changed. They began to get upset and claimed that they would lose money on the sale because they assumed I would finance. They tried to tell me that I should get my credit ran, take the loan out and then just pay it all off and they promised not to tell the bank that they know that. I told them that’s shady business and I won’t go that route. They then tell me that had they known I was going to pay cash, that they would have added more warranties and other options which then they tried to sell me on and I declined. The sales person leaves along with Eli. The salesperson then comes back and says they can’t sell me the car because I wouldn’t finance with them. For a dealership that prides themselves on having such resourceful banks to get auto financing from, it seems quite shady that they REFUSE to sell a car for a price they’ve given because we wouldn’t use them to finance, ESPECIALLY when they don’t claim “in house Financing”. The picture attached is a copy of the form of numbers STAY FAR AWAY! More
by C Jacks
January 06, 2024
Earnest Norman was very efficient and knowledgeable. He was very considerate of my time and needs. He was very considerate of my time and needs. More
by Mzprecious00
Employees Worked With
