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Napleton's River Oaks Honda
Lansing, IL
1,167 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,167 reviews
February 27, 2024
JP did an amazing job helping me find the perfect car for my family, he was sufficient with answering all of my questions. Pulled every vehicle that I was inquiring about without an issue. I test drove t for my family, he was sufficient with answering all of my questions. Pulled every vehicle that I was inquiring about without an issue. I test drove the cars and he allowed me to take as much time as needed sitting in each vehicle. I did not feel rushed nor pressured to get anything from the dealership which I appreciated. I felt heard and JP catered to my specific needs that I needed within a vehicle. JP was very informative about the vehicle and how the process will go. I had an overall good experience and is very pleased with my purchase! More
by snow_quenie
Employees Worked With
February 27, 2024
Yousef and JPeez were excellent. They both met all my expectations and helped me get out of here with a brand new car! I couldn’t be more happier with my service here. Very clean, ni They both met all my expectations and helped me get out of here with a brand new car! I couldn’t be more happier with my service here. Very clean, nice and helpful staff. I never once felt pressured or uncomfortable in the process. Would recommend 10/10 More
by Marzluky714
Employees Worked With
February 27, 2024
Jason was great awesome customer service will definitely recommend promoting him lol will also refer a friend car perfect for me recommend promoting him lol will also refer a friend car perfect for me More
by Tmoney0550
Employees Worked With
February 27, 2024
Jason A did a awesome job helping us and picking our future car for our family. future car for our family. More
by Rhuert1
February 22, 2024
The consultant was very helpful. He was also very informative considering I am a first time buyer. He was also very informative considering I am a first time buyer. More
by Kenkenfinner8
Employees Worked With
February 22, 2024
Jason helped us find a car perfect for us was honest not pushy at all and knew what he was talking about. pushy at all and knew what he was talking about. More
by Ju.gallardo03
Employees Worked With
February 22, 2024
Our experience with River Oaks Honda and Jeffery Parham was excellent. JP was a pleasure to work with and he was dedicated to finding me exactly the vehicle I was looking for within my budget. I would high was excellent. JP was a pleasure to work with and he was dedicated to finding me exactly the vehicle I was looking for within my budget. I would highly recommend him if you are looking to purchase a car. More
by Jason S
Employees Worked With
February 06, 2024
After leasing my Honda HRV 2021 for 31 months I decided to own, JP was great in helping me make the transition. At a price I could afford. My experience with this Dealership span over 20years. to own, JP was great in helping me make the transition. At a price I could afford. My experience with this Dealership span over 20years. More
by Charlotte Sostand-barnes
Employees Worked With
Other Employees :
Sean Hargrove Kept me inform thru email concerning options.
January 29, 2024
Big thanks to James Johnson and there team! I didn’t expect buying a car to be so fun, excellent customer service. I didn’t expect buying a car to be so fun, excellent customer service. More
by Daniel Matthews
Employees Worked With
