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Napleton's River Oaks Honda
Lansing, IL
1,182 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,182 reviews
March 31, 2024
I want to thank Jeff Parham, for the great knowledge with the sale of my car. Jeff was very professional and knowledgeable and any car he was asked about. Thanks again the sale of my car. Jeff was very professional and knowledgeable and any car he was asked about. Thanks again More
by Simon River
Employees Worked With
March 27, 2024
Quick and easy car buying. Very friendly and helpful staff. Definitely worth it. Would definitely recommend Very friendly and helpful staff. Definitely worth it. Would definitely recommend More
by fmata56
Employees Worked With
March 25, 2024
I would like to thank Mr. Mutaz and his team who were amazing from the moment I walked in to the moment I left in my new SUV. They demonstrated excellent and genuine customer Mutaz and his team who were amazing from the moment I walked in to the moment I left in my new SUV. They demonstrated excellent and genuine customer care and are really professional. Definitely a great shopping experience and would highly recommend! More
by Gonzalez
Employees Worked With
Other Employees :
A Hispanic gentleman on 3/23 but didn’t get his name.
March 23, 2024
Great people, wonderful service. I was in and out in less than an hour. If anyone is looking for a new or used car, go see them and ask for Jason! I was in and out in less than an hour. If anyone is looking for a new or used car, go see them and ask for Jason! More
by Vlad Rowell
March 20, 2024
Visited this dealership and Jason was our salesman, he talked us through each step and explained anything we had a question about. I would definitely recommend him to family and friends! talked us through each step and explained anything we had a question about. I would definitely recommend him to family and friends! More
by delaware1236
Employees Worked With
March 20, 2024
Miyazaki did an outstanding job helping my granddaughter obtain a car. He demonstrated the highest level of professionalism and empathy. He was honest and respectful. We trust him to do business with any of obtain a car. He demonstrated the highest level of professionalism and empathy. He was honest and respectful. We trust him to do business with any of our family members and friends in the future. What a fantastic young man!!! More
by john.armstrong2
March 19, 2024
Easy to work with. Salesman was respectful. Finance dept could have been better. Would recommend though. Salesman was respectful. Finance dept could have been better. Would recommend though. More
by ABCD
March 15, 2024
Ernest is a great salesperson. He always provides us the best deal possible. He is wonderful to work with a a great asset to Honda Napleton. He always provides us the best deal possible. He is wonderful to work with a a great asset to Honda Napleton. More
by Desiri
Employees Worked With
March 15, 2024
I bought 7 cars from earnest here at River oaks hiss go see earnest norman see earnest norman More
by Joserodriguezbeyjose
Employees Worked With
March 12, 2024
The service was great! Jason really took the time to get us in the ride of our dreams. Thanks Jason! Jason really took the time to get us in the ride of our dreams. Thanks Jason! More
by Angeliz418
