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Napleton's River Oaks Honda

Lansing, IL

4.8
1,182 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
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17220 Torrence Ave

Lansing, IL

60438

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Showing 1,182 reviews

April 01, 2011

In the past, buying a new car was somewhat of an experience with mixed emotions. NOT this time! I was made to feel comfortable from the moment I walked onto the lot till the moment I drove away in m More

by coltsgirl58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Hazell
March 30, 2011

I went into the River Oaks Honda dealership looking for a basic used car that's cheap but reliable because I'm going away to college in the fall. With all of my tuition expenses, my funds are very low so I n More

by jsscwilliams619
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jannah Muse
March 24, 2011

I went to the dealership because I heard that they would work with my credit situation. I was in desperate need of a car and as I walked into the dealership I was given such a warm and friendly welcome By More

by chcltcndy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Latoya McDonald
March 24, 2011

Bird is quick and to the point! A little short but he gets you in and out without wasting time... Those guys are great almost forgot about the Environmental Package he hooked me up with. I got 2% intere More

by Hndalvr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bird
January 22, 2011

Good on price horrible on car pickup. The finance guy is horrible. I signed the same forms twice. Once with the sales guy and once with the finance guy. Also paid cash for this truck and the salesman had More

by Quiltergirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Finance guy was a jerk
November 08, 2010

I flew in from out of town after speaking with Jeremy for almost 2weeks. I should have known by his pushy nature that he wasn’t knowledgeable about the car I was purchasing (Mercedes S600). I flew in and he More

by pwv143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Preston and Jeremy Veasy
October 19, 2010

I was introduced to too many finance guys who were trying to get me to just purchase anything. Everytime I rejected their offer someone new would come out and introduce themselves to me then try to persuade More

by Felice123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Garvey who was the original salesperson and after him came someone name Lee and about 3 other guys I don't remember their names.
August 25, 2010

This dealership is full of con artists. I spent almost 2 This dealership is full of con artists. I spent almost 2 days in this dealership. I felt that my time was not valued. I was trying to buy a used c More

by ben gibbard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve and Ed napelton himself
September 21, 2009

Maybe it was just me, but if you are going to buy a used car here, be prepared to pay $2000-3000 in addition to the listed price. They will make it seem like the negotiated price is final, and will add some More

by odonko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Mulcahy
August 19, 2009

Went to buy a used trailblazer that i seen from the internet. Had a price of 2991.00. When i went to dealer, they couldn't find the key's. said another sales men had them. Would be back soon from roa More

by pjbass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
sales manager
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