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Napleton's River Oaks Honda

Lansing, IL

4.8
1,166 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
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17220 Torrence Ave

Lansing, IL

60438

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Showing 1,166 reviews

October 19, 2010

I was introduced to too many finance guys who were trying to get me to just purchase anything. Everytime I rejected their offer someone new would come out and introduce themselves to me then try to persuade More

by Felice123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Garvey who was the original salesperson and after him came someone name Lee and about 3 other guys I don't remember their names.
August 25, 2010

This dealership is full of con artists. I spent almost 2 This dealership is full of con artists. I spent almost 2 days in this dealership. I felt that my time was not valued. I was trying to buy a used c More

by ben gibbard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve and Ed napelton himself
September 21, 2009

Maybe it was just me, but if you are going to buy a used car here, be prepared to pay $2000-3000 in addition to the listed price. They will make it seem like the negotiated price is final, and will add some More

by odonko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Mulcahy
August 19, 2009

Went to buy a used trailblazer that i seen from the internet. Had a price of 2991.00. When i went to dealer, they couldn't find the key's. said another sales men had them. Would be back soon from roa More

by pjbass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
sales manager
April 16, 2009

When i went to River Oaks Honda right when i got out of my vehicle i had a sales rep great me promptley explained which type of honda i was looking for took me inside sat me down and went and pulled the ve More

by cdazzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Napleton Jr / William Mulcahy
April 23, 2008

1. Final price different than advertised. and/or agreed to . 1b. Have a attorney present when purchasing to look over paperwork. 2. Dealep Prep and Destination Charge for a USED vehicle; 650.00 3. D More

by nonapleton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
McClinton
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