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Napleton's River Oaks Honda

Lansing, IL

4.8
1,182 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
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17220 Torrence Ave

Lansing, IL

60438

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Showing 1,182 reviews

March 21, 2013

I enjoyed my experience and have already recommended friends..This was my first new car purchase and the staff made the experience very easy..I love my new car! More

by malolive
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nina, Nina Perrin
March 21, 2013

It was refreshing to find the vehicle we wanted at a great price and purchasing it through a very courteous and professional dealership. Keep up the great deals, honest disclosure, and the customer ori More

by murphy817
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Veasy, Tina Lonkar, Todd Chmelka, and Charles Anderson, Jeremy Veasy
March 20, 2013

Great job all around. Jeremy was good with helping us find a car at a price we were looking for. he had a friendly personality. More

by Croatsoccer
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Veasy
March 20, 2013

Everyone was very nice as well as patient with me. This made it a very stress free experience for me. I am satisfied with the decision I made of purchasing my vehicle here. I would like to thank all involv More

by ladcole1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Demetrius Rudd/Larry Chambers, Glen Smith
March 20, 2013

Donna was so helpful. Kind. Frorndly. Thoughtful. I will recommend as many people as possible to purchase a honda car. Donna took her time with me. Eventho it took me along time to pick my car. She is the b More

by crystaly
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : donna...
March 20, 2013

I didn't purchase a new vehicle, I came in to refinance the vehicle I purchased last year. The service/customer service was GREAT. I wasn't too thrilled with your computer system. I had to locate More

by Klesure
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
March 20, 2013

The dealership there was awesome. GREAT service. I feel Jeff Parham took great care with answering all questions I needed answered. I will definitely recommend this dealership to others. More

by Butler312
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
February 28, 2013

We were very interested in a new 2012 Honda Civic LX. We negotiated a specific out-the-door price and financing rate with their online representative, Tina,via email. She assured us this price had been appr More

by DaVonnaQ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Glen Smith, Todd Chmelka, Tina
February 08, 2013

BUYER BEWARE! The bank that financed told me they were on the Watch List. They sold the vehicle to another party, while under contract and after taking my deposit. I called the GM Will Mulcahey &he asked me More

by RosieKnox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Veasy
December 15, 2012

I made an appointment and was on time. I had to go looking for my salesperson. It took 15 minutes to find her. She didn’t even know who I was. I had been talking for a week to her about coming up. She More

by glayne
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Malinda Lee, Jeff Parham
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