Napleton's River Oaks Honda

I truly had an enjoyable experience at Napelton River I truly had an enjoyable experience at Napelton River Oaks Honda, Sales consultant Jermaine Shackelford and manager Glen Smith were very helpful, I truly had an enjoyable experience at Napelton River Oaks Honda, Sales consultant Jermaine Shackelford and manager Glen Smith were very helpful, informative and knowledgeable pertaining to the car I purchased and financing. I would purchase another car from them in the future and refer others to them. More

During our visit we were negotiating price when the salesman told us he had worked out a deal and to come in. When we got there he actually had not worked out a deal and had us come all the way in to g salesman told us he had worked out a deal and to come in. When we got there he actually had not worked out a deal and had us come all the way in to give us the same price. Then when we finally got to a price and I sat with the person handling the financing they had several bill of ladings so he had the wrong down payment and monthly payment. I stepped out so he could correct the issue with manager. When I left with the car on Thursday the financing company called me on Wednesday and said they needed acheck stub which was never requested at the dealership. I told Sheena (Allied)I would fax it to her so she gave me her fax number. Then I received literally 12 calls from several different people from the dealership saying they needed me to bring the check stub. When they called at 9AM I said I would be in later because I was sleep. They called me about 2 more times from 9-4 then 8 times from 4-5. I was ill and got out of the bed to take it in when Sheena said I could fax it myself. Then I requested to speak to a manager at about 6:45pm and at 7:05 I left because I got tired of waiting. In addition I was threatened from one of your employees that if I didnt bring in the checkstub immediately I needed to bring in the car. I dont appreciate being threatened and will never refer THIS dealership to anyone because I shouldnt have to be threatened due to something they neglected to collect! More

THIS IS MY SEVENTH PURCHASE FROM RVEROAK HONDA. I WAS TREATED WITH WONDEFUL CARE AND YOU SERVICES DEPARTMENT IS THE BEST WITH MIKE AND JANAIS, WE CAN TRUST THEM. PLEASE KEEP THESE TEAM TOGETHER AND YOUR TREATED WITH WONDEFUL CARE AND YOU SERVICES DEPARTMENT IS THE BEST WITH MIKE AND JANAIS, WE CAN TRUST THEM. PLEASE KEEP THESE TEAM TOGETHER AND YOUR PLACE WILL THRIVE FOR A LONG TIME TO COME. THANKS. STEVIE & TAMMY BINION More

The reason they were given a 5 rating is that I had a set of criteria when I arrived, and they were all met, especially when I really did not need a car. They listened to what I wanted without being condese of criteria when I arrived, and they were all met, especially when I really did not need a car. They listened to what I wanted without being condesending. It was a pleasent experience and I left there was a new vehicle. I plan to tell all my friends and family about this dealership. More

Demetrius delivered excellent serice and delivered what was promised. I traveled from 150 miles away and there was no high pressure sales just good friendly service. was promised. I traveled from 150 miles away and there was no high pressure sales just good friendly service. More

I enjoyed my experience and have already recommended friends..This was my first new car purchase and the staff made the experience very easy..I love my new car! friends..This was my first new car purchase and the staff made the experience very easy..I love my new car! More

It was refreshing to find the vehicle we wanted at a great price and purchasing it through a very courteous and professional dealership. Keep up the great deals, honest disclosure, and the customer ori great price and purchasing it through a very courteous and professional dealership. Keep up the great deals, honest disclosure, and the customer oriented atmosphere. It was well worth the trip from the Dallas Metro area and there were no surprises. At least not negative ones - the vehicle was flawless and in perfect order for the 14-1/2 hours road trip back to Dallas. Thanks, again. More

Great job all around. Jeremy was good with helping us find a car at a price we were looking for. he had a friendly personality. find a car at a price we were looking for. he had a friendly personality. More

Everyone was very nice as well as patient with me. This made it a very stress free experience for me. I am satisfied with the decision I made of purchasing my vehicle here. I would like to thank all involv made it a very stress free experience for me. I am satisfied with the decision I made of purchasing my vehicle here. I would like to thank all involved with this purchase. I would like to thank Ryan for allowing Demetrius to make the sell. I am so glad you didn't give up. More

Donna was so helpful. Kind. Frorndly. Thoughtful. I will recommend as many people as possible to purchase a honda car. Donna took her time with me. Eventho it took me along time to pick my car. She is the b recommend as many people as possible to purchase a honda car. Donna took her time with me. Eventho it took me along time to pick my car. She is the best. More