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Napleton's River Oaks Honda

Lansing, IL

4.8
1,167 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
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17220 Torrence Ave

Lansing, IL

60438

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Showing 1,167 reviews

May 01, 2013

Mr. Norman was professional; understood my needs; and worked hard to get me what I wanted. He was very patient too. I was particularly pleased with your service of walking the customer through how the More

by johnitta8
Customer Service
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Price
Recommend Dealer
Yes
April 26, 2013

Earnest really worked on my behalf. He was friendly and willing to listen to my concerns as it relates to where I needed my payments to be. More

by ypage
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Recommend Dealer
Yes
April 22, 2013

I was welcomed nicely by your staff, the sales representative that attended to me was very good good at his job, the workes were extremely friendly, the price was good but i felt it could be bette More

by ooyeyemi
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Friendliness
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Recommend Dealer
Yes
Employees Worked With
Oliver Marin
April 22, 2013

So far, all of my purchases of Honda vehicles have been good, this purchase surpasses them all because I did not have to negotiate. I simply typed up my requests, handed it to the sales person, and receive More

by tiwana
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Friendliness
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Recommend Dealer
Yes
Employees Worked With
Other Employees : Stan Hensley
April 22, 2013

This was my third purchase from napleton honda and once again I was not let down.there's a family atmosphere at this dealership that can't be beat . More

by halldawg
Price
Recommend Dealer
Yes
Employees Worked With
mike smith
April 08, 2013

My experience was really great here. I got the car I wanted and for a good price. I wasn't pressured! Good quality vehicles that will last. More

by mspink86
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
D.Rudd, Glen Smith
April 06, 2013

I was only in Honda to get my mother's car serviced, but it turned out that now I am a Honda owner. My experience today was exceptional, the gentlemen were friendly and very knowledgeable about the vehi More

by deshanettejohnson
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Friendliness
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Recommend Dealer
Yes
Employees Worked With
April 05, 2013

Excellent customer service was provided. Oliver was patient and worked with me closely to ensure I received the vehicle of my dreams. I purchased a vehicle at fair market price with impecable customer More

by lwilliams123
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oliver Marin
April 05, 2013

The people at Napleton dealership was very friendly and polite, I feel they could have gave me a better deal on my 2008 honda element ex, because kelly blue book rated my trade in as close to 15,000 in go More

by gmighty
Customer Service
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stan Hensley
April 04, 2013

I can't say enough how wonderful this dealership is. Mr. Parham took all the time I needed to make sure I looked at all the vehicles I was interested in, and that the cost was acceptable for me. Mr. Par More

by GoHondaSUV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Zack-finance
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