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Napleton's River Oaks Honda
Lansing, IL
1,113 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,113 reviews
August 19, 2009
Went to buy a used trailblazer that i seen from the internet. Had a price of 2991.00. When i went to dealer, they couldn't find the key's. said another sales men had them. Would be back soon from roa internet. Had a price of 2991.00. When i went to dealer, they couldn't find the key's. said another sales men had them. Would be back soon from road trip. Said in the mean time they would print out carfax report. Waited an hour, still no keys or carfax report. Than sales manager came over and said Trailblazer was missed price on internet. He can't sell it to me for that price, but could sell it to me for 8,995. or another car for less money.This add was on the internet for 1 week. They never tried to to change the price! More
by pjbass
Employees Worked With
sales manager
Helpful April 16, 2009
When i went to River Oaks Honda right when i got out of my vehicle i had a sales rep great me promptley explained which type of honda i was looking for took me inside sat me down and went and pulled the ve my vehicle i had a sales rep great me promptley explained which type of honda i was looking for took me inside sat me down and went and pulled the vehicle i was looking for inside that was so convinent for me then i met Eddie Napleton Jr the owner he treated me almost like i was family did absoutley everything for me after i purchased the vehicle did then William mulcahy the gm walk me around the dealership introducing me to each department by far the best expiernce i ever had id recommend every one that i know to this dealership............GREAT JOB RIVER OAKS HONDA More
by cdazzo
Employees Worked With
Eddie Napleton Jr / William Mulcahy
April 23, 2008
1. Final price different than advertised. and/or agreed to . 1b. Have a attorney present when purchasing to look over paperwork. 2. Dealep Prep and Destination Charge for a USED vehicle; 650.00 3. D to . 1b. Have a attorney present when purchasing to look over paperwork. 2. Dealep Prep and Destination Charge for a USED vehicle; 650.00 3. Document Preparation Charge of 150.00. 4. Make sure there is a spare key . Especiall with Transsponder/keys. More
by nonapleton
Employees Worked With
McClinton
