Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's River Oaks Honda
Lansing, IL
1,167 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,167 reviews
October 12, 2013
I brought 2014 Honda Accord for this dealership. I brought 2014 Honda Accord for this dealership. River Oaks Honda got the fantastic Finance manager ZAK A , This guy is one stop solution for all I brought 2014 Honda Accord for this dealership. River Oaks Honda got the fantastic Finance manager ZAK A , This guy is one stop solution for all the stuff starting from car purchase to finance and warranties related queries. Zak made my whole deal so smooth that I never realized. The only thing you should take care is the price as prices are HIGH as compare to other dealers. Warranty Coverage Review Nov 13-2013 After a month of CAR purchase..I saw that the WINDSHIELD GLASS is damaged from inside "Probably Due to heating and cooling stuff",I spoke with honda care and got information that it is covered under HONDACARE, Dealership so called marketing team has asked me to come to their repair facility "Which is around 50 Miles away from my location". So After taking Half day off from my work I went their with the hope that the staff will help me to resolve the issue but i have put my self in front of extreme Rude and Unprofessional people, For them if you are looking for the resolution under warranty or business ethics you are a idiot who trust them and dealership. I went through the series of irrelevant and rude discussion from the service staff,They clearly refused to look into the problem and told me put the money to fix. Finance specialist told me that i have only 2 options 1) bear the problem or 2) pay them again for the stuff which is covered under warranty as they will not entertain the warranty stuff (Or probably they will make extra $$$ with this) . Before I purchased the CAR whole staff was talking in different tone and after all things changed like Nightmare.Moral is once you pay them the money there is nothing you can expect from the so called DEALERSHIP Friendly Staff and CUSTOMER Support Representative.They want you to pay for the rude and unprofessional behavior of the STAFF. Think Twice before you choose this Dealership,You will be lucky if treated well. All the Best. More
by aakashkandhari
Employees Worked With
Zak A ...Finance Manager
October 07, 2013
I had an all around wonderful experience here! Shack was great! I will definitely send anyone looking for a Honda to this dealership, and to Shack! I also met Will, the General Manager. Very nice guy! E great! I will definitely send anyone looking for a Honda to this dealership, and to Shack! I also met Will, the General Manager. Very nice guy! Even the financing part of the deal was a good experience - Zak was awesome! And lastly, I met Larry, who showed me how to work all the bells & whistles on my new car! Very nice man and very thorough walk-thru! A+ for Napleton River Oaks Honda! More
by NONI1962
October 06, 2013
Very helpful sales staff with a great service staff. On the sale, I received the price I wanted with the maintenance plan that fit what I wanted. the sale, I received the price I wanted with the maintenance plan that fit what I wanted. More
by againstmywill
September 25, 2013
Purchased a new Pilot on Monday and was painless. My sales guy was very knowledgeable regarding the vehicle details. The manager Glen came out and explained the process and was in and out very quickly sales guy was very knowledgeable regarding the vehicle details. The manager Glen came out and explained the process and was in and out very quickly for purchasing a vehicle. This is my 2 vehicle from Napleton and will be back More
by willmas
Employees Worked With
Glen Smith
September 23, 2013
I purchased my new 2014 CRV on Saturday. I had an appointment and the sales staff met me at the door had my vehicle ready for a test drive! I would recommend to everyone appointment and the sales staff met me at the door had my vehicle ready for a test drive! I would recommend to everyone More
by Tinaschultz
Employees Worked With
Zak, Stan Hensley
September 23, 2013
Mike in service was friendly and helpful got my oil change in and out 20 mins. Very convenient. i would recommend. Thanks I will be back in 6 months change in and out 20 mins. Very convenient. i would recommend. Thanks I will be back in 6 months More
by Tinaschultz
Employees Worked With
Mike
July 20, 2013
my experience was great. i wasn't expecting to drive out with a new car. they worked with me every step of the way. i recommendended this dealership to my friends and family. drive out with a new car. they worked with me every step of the way. i recommendended this dealership to my friends and family. More
by debraakadebbie
July 15, 2013
Very well organized and professional people. They Very well organized and professional people. They stayed at the dealership until 11:30PM in order to make sure the sale was completed. I look forw Very well organized and professional people. They stayed at the dealership until 11:30PM in order to make sure the sale was completed. I look forward to returning for my information session with the delivery staff member on Thursday. I have lots of questions on the navigation system. I would recommend this dealership to my friends. More
by kskratsky
Employees Worked With
Zaki - finance; Jan Joseph - service , Oliver Marin
July 15, 2013
We were greeted promptly. JP and the finance manager were very informative as well as helpful. I feel they went the extra mile. I've never had an experience so awesome with a dealership. Definitely 5 star al very informative as well as helpful. I feel they went the extra mile. I've never had an experience so awesome with a dealership. Definitely 5 star all of the way! More
by powelljr10
Employees Worked With
