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Napleton's River Oaks Honda
Lansing, IL
1,167 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,167 reviews
February 08, 2014
Amazing service from sales consultant. Shack made the entire process simple and stress free. I purchased a brand new 2014 Honda Accord at a great price. I will definitely continue service with Honda in t entire process simple and stress free. I purchased a brand new 2014 Honda Accord at a great price. I will definitely continue service with Honda in the long run. If anyone visits Napleton Honda in Lansing, speak and consult with Shack. More
by eaguir3
Employees Worked With
Jermaine Shackelford
January 27, 2014
These guys were great...persistent without the pressure or hassle that goes with buying a new or used vehicle...also got a good price on my Yukon Denali. or hassle that goes with buying a new or used vehicle...also got a good price on my Yukon Denali. More
by Tonyrome
Employees Worked With
Oliver Marin, Tina Lokar, Oliver Marin
January 25, 2014
Everything in the honda dealershiper is great.It has amazing cars and prices.Everyone here is nice and friendly, they made me felt great about making my purchase amazing cars and prices.Everyone here is nice and friendly, they made me felt great about making my purchase More
by dsingleton21
Employees Worked With
Jermaine Shackelford, Jermaine Shackelford
January 24, 2014
Very good service. Pleasant overall experience. Associate worked with our price range and we were very happy with the outcome. Would recommend to a family member. worked with our price range and we were very happy with the outcome. Would recommend to a family member. More
by Gvargas20
Employees Worked With
Gabriel Rodriguez
January 13, 2014
I was really happy with the service I received from this dealership. I have fives because I told my salesman what I wanted and he made it happen. I have recommend this dealership to other friends which on a dealership. I have fives because I told my salesman what I wanted and he made it happen. I have recommend this dealership to other friends which on associate purchased a vehicle!! More
by jaythomas1
Employees Worked With
Tina lonkar, Jermaine Shackelford
January 11, 2014
Napleton Honda is great dealership, My credit is really bad and they still worked with me in locating a vehicle. I would definitely recommend friends and family to this location. The people were nice and e bad and they still worked with me in locating a vehicle. I would definitely recommend friends and family to this location. The people were nice and easy to deal with no hassle stress free. More
by dtribb
Employees Worked With
Tina Lonklar, Jermaine Shackelford
January 11, 2014
I would love to return to Honda and will recommend anyone their. Looking forward to returning. Very friendly (Shack) & (Tina) love my experience their wouldn't go anywhere else. their. Looking forward to returning. Very friendly (Shack) & (Tina) love my experience their wouldn't go anywhere else. More
by Jshawn
Employees Worked With
Tina L. & Shack , Jermaine Shackelford
October 18, 2013
Friday, Oct 11 we walked in at about 11:30 am. It took over 6 hours to complete the sale of the car, which is totally unacceptable. We did not get a second remote for the 2014 Honda Accord and were told over 6 hours to complete the sale of the car, which is totally unacceptable. We did not get a second remote for the 2014 Honda Accord and were told that it would be ordered. Why didn't someone check to see if there was a key that could have been programmed while we were signing the finance paperwork? After 3 days without a phone call on the status of the order of the second remote, my husband contacted Suzette, who assured us we would be taken care of. On Thursday, Oct 17, we arrived at the dealership and asked for Suzette. Jermaine Shackelford told me he would page her. He walked right in the sales office, sat down and never paged her. As Mike Smith walked by, I asked him if Suzette was in, He looked at his watch and said "It's after five. She's gone". I informed him that someone was supposed to be paging her, He went into the office, picked up the phone for the intercom and simply said "Suzette". By this time I'm fuming! I walk over to the parts window and no one is there to assist me. We went to the service department and were informed by Janice that no key had been ordered after we were assured by Suzette that "we would be taken care of". Dante Bryant was able to produce a key and get the service guy to program it. At this point, we still haven't had a proper demo of the car. Nina Perrin was supposed to give us a demo, but I guess because it was approaching 7:00, when she was scheduled to leave, she passed us off to Jeff Parham. Mr. Parham seemed as if we were bothering him. When I couldn't get the Pandora app to play out of the speaker, we realized that I didn't have the volume on the smart phone turned up. The look of disgust he gave me was simply uncalled for. After that he fumbled through showing me the menu and setting up my phone book, we ended up having to tell him that we would just figure it out ourselves. He seemed very unfamiliar with the car. He could show us the basics, but that was about it. So, I ended up pairing my own phone because the original salesperson, Jason Lutz, couldn't figure it out. This is not how I expect to be treated when spending over $30,000 on a car. Once we gave over our money, all customer service went out the window. The only person that treated us with the best experience was Zak Abdelmassih (who was awesome) and a new service lady named Angie. I will never buy another car from the Napelton group and I will not recommend anyone I know do so either. More
by msloni1
Employees Worked With
Other Employees :
Jason Lutz, Nina Perrin, Mike Smith, Jermaine Shackelford
October 16, 2013
I have purchased over 6 Honda Civics over the years and from many dealers and my current purchase from Napleton Honda has been the best experience of them all. The quality of service was outstanding from from many dealers and my current purchase from Napleton Honda has been the best experience of them all. The quality of service was outstanding from sales to financing and service provided for the accessories. I recommend this dealership to anyone looking for used or new vehicles. More
by AndyDroidy
